Quality Inn & Suites Big Stone Gap

Hotels
•
Quality Inn
9.1 (218 reviews)
4609 Aerial Way , Big Stone Gap , US
+1 276-246-0056

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Beautiful location and mountain/view outlooks
Clean rooms and attractive lodge-style decor
Comfortable beds and pleasant room size for many guests
Good, convenient breakfast for most stays
Easy check-in and accommodating service
Ample parking (including trailer/big rig friendly)
Cons:
Indoor pool heater frequently not working (cold water)
Pool cleanliness issues (slimy steps, dirty bottom/sides)
Occasional breakfast items stale or not quickly replenished
Isolated uncomfortable bed complaint
Bathroom issues for some (dim light, no exhaust fan, shower drainage/height)
Billing/manager availability issue reported (charged twice)

Categories

Cleanliness
9.3
Rooms repeatedly described as clean and well maintained, though pool area had specific cleanliness issues noted (slimy steps, dirty bottom/sides). Overall positive room cleanliness.
Service
9.6
Multiple comments praising friendly, helpful staff (named staff went out of their way); ease of check-in and accommodating service repeatedly mentioned.
Location
9.6
Frequently praised hilltop location and lovely mountain/view outlooks; convenient and easy to find.
Room Quality
9
Many guests liked room size, decor, and comfortable beds, though there are isolated complaints (one very uncomfortable bed, shower not draining/low for tall guests, dim bathroom light).
Amenities
8.1
Mixed: indoor pool and other amenities appreciated but several reports of the pool heater not working and pool cleanliness problems lowered this score.
Value for Money
9.1
Standard quality for this hotel tier
Food and Beverage
8.6
Breakfast generally described as good (freshly scrambled eggs, decent breakfast), but some issues noted (stale biscuits, items ran out and slow to be replenished) which modestly lowered the score.
Overall Experience
9.5
Strong overall sentiment: many repeat guests, high recommendations, guests felt at home with cozy lodge decor and welcoming staff; overall very positive despite some amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Indoor Pool
Experience ultimate relaxation in our indoor pool, perfect for a refreshing swim or unwinding after a long day of exploring Big Stone Gap.

Convenient Amenities
Each room is equipped with air conditioning, a microwave, and a refrigerator, ensuring your comfort and convenience during your stay. Enjoy the added bonus of a private bathroom with complimentary toiletries.

Ideal Location
Located just minutes away from Southwest Virginia Museum Historical State Park and The University of Virginia College at Wise, Quality Inn & Suites offers the perfect base for exploring the local attractions.

Book your stay now at Quality Inn & Suites for a memorable and comfortable experience in Big Stone Gap.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.1
Based on 218 reviews
Cleanliness: 9.3
Service: 9.6
Location: 9.6
Room Quality: 9
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 8.6
Overall Experience: 9.5
B
Brookelynn • extended_group • us
10
It was a very nice place and I highly recommend this place it was very clean and welcoming environment
Pros:

It was a very quite place and is close to plenty of good restaurants

Cons:

The restaurant beside them

2026-11-07 • via Nuitee
B
Brooke • couple • us
10
Best place to stay in Big Stone Gap, VA!
Pros:

Staff were awesome, helpful, friendly people! Breakfast was hot and delicious! All kinds of choices! Room and hotel were nice and clean!

Cons:

N/A …. Loved everything!

2026-11-07 • via Nuitee
L
Lisa • extended_group • us
10
Wish we could have stayed longer! Beautiful hotel and location!
Pros:

We really liked the cozy feel of the hotel with its cabin lodge decor style. The front entrance was also decorated for the fall season and overall everything just felt very inviting, comfortable, and home-like.

2026-10-26 • via Nuitee
M
Melissa • couple • us
10
A wonderful second stay there in Big Stone Gap!
Pros:

It’s extremely well maintained inside and out. It sits on a hilltop with a beautiful view of the mountains. The people are friendly, the breakfast is good, and the cleanliness of the rooms show the pride they take in their property.

2026-10-26 • via Nuitee
K
Konrad • family_with_children • pl
8
Cons:

Swimming pool was with cold water - heater was not operating.

2026-10-19 • via Nuitee
M
Morgan • solo_traveller • us
3
Uncomfortable bed
Pros:

The place was nice and clean. The staff has helpful and friendly

Cons:

The bed was extremely uncomfortable. It baffles me why you would go through so much trouble to make your location so nice then cheap out when you get to arguably the most important part. I tossed and turned all night and couldn't get comfortable.

2026-10-17 • via Nuitee
C
Christa • family_with_children • us
10
Pros:

We have stayed here many times and absolutely love it. Highly recommend!

Cons:

Nothing at all it's great!

2026-10-17 • via Nuitee
S
Steve • couple • us
10
2026-10-11 • via Nuitee
K
Kathy • family_with_children • us
5
I should ot have to states
2026-09-11 • via Nuitee
T
Terri • couple • us
9
Highly recommend
Pros:

Everything except breakfast was exceptional. Biscuts were stale, they
Ran out of things and not quickly replenished

2026-09-07 • via Nuitee
D
Delbert • solo_traveller • us
9
Excellent facilities ans friendly staff . Excellent location
2026-09-02 • via Nuitee
L
lauren • couple • us
10
2026-08-31 • via Nuitee
I
Indiya • solo_traveller • us
6
2026-08-31 • via Nuitee
W
Wendy • couple • us
6
Okay
Pros:

Clean

Cons:

Charged me twice, manager not around my entire stay to help fix the issue.

2026-08-23 • via Nuitee
E
Eddy • couple • us
10
2026-08-22 • via Nuitee
B
Beall • solo_traveller • us
7
2026-08-18 • via Nuitee
J
Julie • couple • us
9
Great place to stay!
Pros:

Comfortable, wonderful staff. Great breakfast!

Cons:

Pool heater was broken

2026-08-13 • via Nuitee
C
Cullen • solo_traveller • us
3
Pros:

The view was nice and the rooms were clean

Cons:

The pool was nasty. The steps were covered in a slimy muck. And the bottom and around the sides were dirty

2026-07-22 • via Nuitee
G
Glen • couple • us
10
2026-07-20 • via Nuitee
D
Debra • solo_traveller • us
10
2026-07-15 • via Nuitee