Quality Inn & Suites Big Stone Gap

Hotels
•
Quality Inn
9.4 (322 reviews)
4609 Aerial Way , Big Stone Gap , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Issues with room sanitation
Pricing concerns

Categories

Cleanliness
8.6
Some reviews highlighted cleanliness positively, but there was a severe complaint about a bloodstain on the mattress.
Service
9.6
Most reviews praised the friendliness and helpfulness of the staff.
Location
9.6
Location was frequently mentioned as a strong point.
Room Quality
9.6
Positive sentiments about comfortable rooms and aesthetics.
Amenities
9.6
Amenities such as the pool and breakfast received positive comments.
Value for Money
9.1
Some concerns about pricing practices, affecting perceived value.
Food and Beverage
9.1
Breakfast was generally well-received, with some critiques.
Overall Experience
10
Overall, guests expressed strong satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:42

Property Description

Luxurious Indoor Pool
Experience ultimate relaxation in our indoor pool, perfect for a refreshing swim or unwinding after a long day of exploring Big Stone Gap.

Convenient Amenities
Each room is equipped with air conditioning, a microwave, and a refrigerator, ensuring your comfort and convenience during your stay. Enjoy the added bonus of a private bathroom with complimentary toiletries.

Ideal Location
Located just minutes away from Southwest Virginia Museum Historical State Park and The University of Virginia College at Wise, Quality Inn & Suites offers the perfect base for exploring the local attractions.

Book your stay now at Quality Inn & Suites for a memorable and comfortable experience in Big Stone Gap.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 322 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 9.1
Overall Experience: 10
H
Haira • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jessica • solo_traveller • us
10
We were very pleased! We had a great time and plan to stay again.
Cons:

N/A

2026-07-11 • via Nuitee
K
Kirsten • couple • us
10
Amazing place to stay! Beautiful interior and we felt right at home!
Pros:

The staff was very welcoming upon arrival. Once we were in the room, we were pleasantly surprised by the room size, decor, and especially the comfort of the bed. the amenities at the hotel were wonderful. We loved that it has a pool!

Cons:

No complaints!

2026-07-08 • via Nuitee
W
Wells • solo_traveller • us
9
Pros:

Nice clean room with a beautiful view.

Cons:

The heater in the pool was not working so the water was a little cold for an indoor pool. The light in the bathroom was very dim and there was no exhaust fan.

2026-07-07 • via Nuitee
C
Christa • family_with_children • us
10
Look forward to staying again
Pros:

We are a repeat customer and absolutely love staying here. 10 out of 10 recommend

Cons:

There really isn't anything other than I like an outside pool in the summer but the inside pool was great as always.

2026-07-06 • via Nuitee
L
Lesa • couple • us
10
I will diffentley be back whenever I'm in the area again.would recommend it to family and friends
Pros:

I didn't have breakfast during my stay there

Cons:

The only thing I would suggest would be a nice light scent throughout the motel

2026-06-30 • via Nuitee
D
dianna • solo_traveller • us
10
Pros:

The breakfast was great and hotel was easy to find staff was very good

Cons:

The heater for the swimming pool did not work water very cold

2026-06-24 • via Nuitee
S
Steve • solo_traveller • us
8
2026-06-21 • via Nuitee
C
Childress • solo_traveller • us
8
2026-06-08 • via Nuitee
D
Dinner • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Ruth • extended_group • us
8
2026-06-06 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Beds were comfortably firm like we prefer had a full bath, great water temprature and pressure. Staff were outstandingly friendly and helpful. Beautiful lodge theme. Descent breakfast with freshly scrambled eggs. Has large gravel lot for towed trailer or big rig parking! Lovely views, safe space.
Not far from town.

Cons:

That we couldn't stay longer, was time to move on.

2026-05-26 • via Nuitee
A
Amanda • solo_traveller • us
10
Love this place! Gem of the Hills!
Pros:

I loved the view and location to the area. The staff was soo friendly!! Liz and Melissa went out of their way to make our stay easy and smooth. We were in town for graduation.

Cons:

The shower was not for tall people and wouldnt drain well.

2026-05-22 • via Nuitee
D
Dickenson • couple • us
10
Excellent stay friend and very accommodating Thank you
Pros:

The ease of check in great location

2026-05-18 • via Nuitee
G
Gary • extended_group • us
8
2026-05-08 • via Nuitee
T
Terri • couple • us
10
2026-05-07 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-05-06 • via Nuitee
M
mielke • family_with_children • us
10
Great
Pros:

That there was NO carpet in the rooms. It smelled better and I wasn’t afraid to walk on it barefoot

2026-05-04 • via Nuitee
D
Denean • family_with_children • us
10
Pros:

How nice and clean it was

2026-04-27 • via Nuitee
R
Roxanne M • couple • us
10
2026-04-27 • via Nuitee