Quality Inn Cleveland, MS

My stay was pretty good. The bathroom needed an upgrade and/or painting.

Yeah, breakfast was out there, but it was sparse and it wasn’t hardly any of it because the staff of people from the outside come and eat it you can’t expect to have enough food when your homeboy are coming in making themselves a plate

Room was gross, had no hot water to shower. Couldn’t find anyone to check out the next morning

My family and I came to Mississippi for a funeral.
There weren’t many options for hotels in the area so we selected Quality Inn.
This turned out to be a terrible option.
The room didn’t smell good.
The bathroom was terrible. The first room I had I couldn’t turn on the shower and the bathtub was disgusting. The toilet was yellow stained as well.
Then they switched my room and it turns out all the bathtubs look this way.
The tub floor was brown stained and the plaster was bubbling up. I had to put a towel in the bathtub to stand on while I took my shower. I even asked housekeeping for disinfectant cleaner to clean the tub myself it was so nasty.
If I was able to get a room at another hotel I would’ve because this was terrible.
I really would like a refund because it’s no way I paid that much to stay at this hotel.
It was terrible
Never again
I felt like I was staying at an hourly stay motel.
Oh and let’s not forget the remote control for the tv didn’t work. And it was tapped up.
My cousins remote control didn’t work in her room either. We had to go to the cable box and manually change the channels.
Then with the continental breakfast they had a man who was in painter clothes bringing out the food.
Refund me please!!!!

The front desk staff was nice room wasn’t so good housekeepers didn’t give me clean towels garbage bags they was out toilet barely flushed only Stayed two outta three nights cause it was that bad couldve been cleaned better shower wall had cracks in it but front desk staff was very helpful

The elevator was out and we had only 1 set of towels in a double bed room. Only pork sausages served for breakfast. I don’t eat pork and would have liked some turkey sausage.

We highly recommend this hotel! Our room was clean, tidy, and spacious. Bed was comfortable and offered uninterrupted sleep, Bed and bath linens were clean and towels were fluffy. The breakfast bar offered a variety of hot and cold options with plenty of comfortable seating. The serving area was especially clean and well maintained. Vanessa was the front desk agent during our stay and she is a stellar employee. Her in-person and phone manner is exceptional. She offers assistance with courtesy, friendliness, and professionalism. She is among the best to have ever served us. We are more than satisfied with our experience at Quality Inn. Thank you very much!

For just one night in town it served our needs fine. Clean, quiet, and safe location

Room was nice, although the bathroom had a portable handicapped bench that took up the entire shower. Nowhere really to put it but out in the room. The hotel is under construction and the men working on it slept in their work trucks. That wasn’t a problem but in the morning they came in and ate up all the breakfast, so there wasn't any left for hotel guests. The front desk person did grab some milks and cereal for us.

all rooms was nasty and unavailable

Service was awesome, bed comfortable, room clean and it was a great stay. No complaints at all!. It’s a great stay for the price. The area is safe and convenient to Delta State. After reading past reviews, I was reluctant to stay. Being a Choice member, we decided to give it a try and I’m glad we did.

The staff were friendly. But from the time I walked in and was told that the first floor of the hotel flooded I knew there was going to be a problem. When I got my alternate room, I could see it hadn’t been used for some time. The carpet had yellowing-brown and red stains. The mirrors were dirty. In the bathroom there were no towels. We had to ask for the refrigerator that was supposed to come with the room. We were told they were short on refrigerators, so they had to go to an empty room to get one from there. The manager of the hotel is also the maintenance guy. The so called hot breakfast, I wouldn’t even bother. If I were the owner I would take that off the advertisement. The elevator constantly smelt like marijuana and the phone was broken. This place really need some cleaning up.

QUALITY is NOT what u get! Rooms should be $20, NOT $100! Smells BAD, dirty carpet/holes n sheets, broken bed leg, breakfast not complete: missing food! WHY charge a high rate for such POOR rooms!!!!!

Run away!! You will not be happy staying here. This place is 🤢 Gross! Dirty. Barely any breakfast. There is NO quality at this Quality Inn. Our son attends the University in town, so we come to town often. We will NEVER stay here again!! Do yourself a favor and stay somewhere else.

I came here on a school trip. Check in was fine. The girls working at the desk were great. We went out to get luggage, we came to the side door it would not open with the key card. It looked like it was jammed at the top. I also heard another couple complain about the same problem.

Went to the front and went to our rooms. The kids said their door was already open and would not shut. The other kids had to lift up their door to close it. I told the front desk and the maintenance man came and he was able to fix one door and moved the other kids. That was fine. My door looked like an animal had chewed on it.

The next morning we go to breakfast and there’s nothing there and the fridge was locked. I told the front desk (different girls) and they said “well we didn’t know it was going to be a full house” I asked about the mini fridge and they said they had lost the key. They did not seem to care at all.

I went to the lobby to do out the other side door and it was open. Not propped but it was broken so anyone could come in the hotel.

My hair dryer didn’t work, AC unit did work but the wall thermostat didn’t, TV remote didn’t work. I could turn the tv on but not change the channel so I was stuck with MTV during our trip.

Bath tub had good pressure and heat but the tub didn’t have a drain stopper.

Next time I’ll spend a little bit more money so my kids would be in a safer hotel.

Welcomed nicely after transfering from an unacceptable hotel in Choice Hotels chain. Given lower rate of vacated reservation Even given a goody bag. Hotel was clean, comfortable and attractive. Felt safe with interior halkways.I would definitely stay again.

We will never stay here again.
Have been coming to Cleveland Ms last three years for college sports events and the cleanliness keeps getting worse. This time, the 3rd floor reeked of marijuana all week long. Many guests complained when passing through the halls. One employee laugh and said “your floor is ‘lit’!” to a housekeeper in the presence of guests getting on the elevator. Our first day, House keeping came into our room, while we were gone, (Covid violation) took all of our towels, and left the door opened when they left. When we spoke to the front desk personnel, they said it was because they were out of towels and didn’t have enough for each room because they were at maximum capacity for the week. *So you take the only two sets we had??* Our room was very unclean. The carpets had not been vacuumed (never heard a vacuum the entire week of our stay) and the toilet was not cleaned after the last guest. Overhead light out in the bathroom and dirty mirror. Luckily, I had Clorox wipes in my car and cleaned the bathroom myself. We would have taken a loss and moved hotels, but everything was sold out. You can do so much better than this Choice Hotels!

My stay at this hotel was horrible. My room had beds and roaches and I found a used condom under my bed disgusting. I notify the staffer he took picture and so did I. I still haven’t received my refund. Please be advise this place is slick nasty. I was accommodated with another room and it had underwear and socks behind the bed. If you decide to stay at this hotel, please do a very good inspection before you touch anything. Stay away from room 105..

Was taking trip along Highway 61 Blues Trail from Memphis to New Orleans and stopped for the night in Cleveland. I'd like to commend the lady tending the breakfast bar area, she was exceptional. She made breakfast an unexpected pleasurable experience.
Hotel in middle of town, easy trip to restaurants. Had a nice dinner at Papa Roc's Italian Grill.

First of all, I have to give kudos to the front desk staff, especially those that were working on the night when we had a tornado warning at 11pm. They made sure all the guests were safe and in the laundry room, and one woman in particular knew that I was from California and not used to that sort of thing, so she checked on me when the warning was over to make sure I was doing ok.

The room was spacious and the bed was very comfortable. The air conditioner kept the room nice and cool. The room was serviced and clean every day. My only complaint was that pieces of paint from the ceiling were falling off throughout the room. I would come back to little white piles in some locations, particularly over the desk and near the bed. If this hadn't happened, the room would have been really great. I'm not sure if this is a problem throughout the hotel or just in the one room I was in.