MainStay Suites Bismarck

Hotels
7.4 (100 reviews)
2507 N. 9th Street , Bismarck , US

Facilities

Elevator
Fitness facilities
Free airport transportation
Gift shops or newsstand
Fireplace in lobby
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Good pool and waterslides
Free laundry
Rooms with kitchenettes
Quiet, central location
Helpful/friendly staff (in many cases)
Complimentary breakfast included
Cons:
Frequent cleanliness problems (dirty towels, dishes, stained carpet)
Worn/outdated room furniture and fixtures
Hot tub often out of service and no pool towels available
Occasional smoke/odor in rooms and uncomfortable beds
Inconsistent service (absent or rude staff reported)
Maintenance issues (elevator sticking, broken appliances)

Categories

Cleanliness
4.8
Multiple reports of dirty towels (including blood/snot), dirty dishes left in suites, stained carpets, gum and debris on floors — frequent negative comments on cleanliness.
Service
8.8
Mostly positive notes about helpful, friendly staff at check-in and assistance when requested; however there are isolated reports of rude or absent staff which lower consistency.
Location
8.9
Several mentions that the hotel is central/close to shopping and attractions and in a quiet spot away from freeway noise — consistently praised.
Room Quality
6.2
Many mentions of worn, outdated furniture, cracked/scratched pieces, old tiles, some rooms smelling of smoke and uncomfortable beds; some guests found rooms quiet and acceptable.
Amenities
7.4
Good pool/waterslides and free laundry; shared facilities with adjacent hotel. Repeated complaints that the hot tub was out of service and that there were no clean pool towels at times.
Value for Money
7
Mixed: several guests said the property met their needs for the price, while others were disappointed given room condition and amenities not working as expected.
Food and Beverage
8.1
Limited mentions but complimentary breakfast noted as a positive; no major negative food/beverage reports beyond limited availability of pool towels/amenities.
Overall Experience
8
Mixed overall: many repeat guests praise location, pool and staff, but serious cleanliness and maintenance issues led some guests to strongly negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Recreational Fun and Relaxation
Enjoy a complimentary water park, indoor pool, and spa tub for your leisure at MainStay Suites Bismarck.

Convenient Amenities
Benefit from complimentary wireless internet, a business center, and a complimentary roundtrip airport shuttle for a hassle-free stay.

Homely Comforts
Relax in one of the 65 guestrooms with kitchen amenities, complimentary internet access, and flat-screen TVs after exploring nearby attractions like North Dakota Heritage Center & State Museum and North Dakota State Capitol.

Book your stay at MainStay Suites Bismarck and experience a perfect blend of comfort and convenience.

Important information:

* Up to 4 children 20 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
* Contactless check-out is available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIS

Property Policies

  • Pets

    Pets not allowed

  • General

    Gap period enforced between guest stays - 72 hours

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

7.4
Based on 100 reviews
Cleanliness: 4.8
Service: 8.8
Location: 8.9
Room Quality: 6.2
Amenities: 7.4
Value for Money: 7
Food and Beverage: 8.1
Overall Experience: 8
S
Scott • family_with_children
8
Pros:

Property was adequate. Metmy needs for the price

2024-10-04 • via Nuitee
M
Mary • partner
10
Pros:

We stay here a lot as they co tinue to give great customer service. We like the quiet location.

2024-09-17 • via Nuitee
L
Lori • family
8
Pros:

Free laundry.

2024-09-09 • via Nuitee
M
Michael • family
2
Pros:

Will not stay ever again. Dirty. Elevator door sticks.
Felt very unsafe.

2024-09-02 • via Nuitee
R
Richard • family
8
Pros:

Everything was great with the exception of room, it looked pretty old. Tile in the bathroom was falling off and they gave us the handicap room.
It was quiet & very clean. Staff was helpful and courteous. Breakfast included was a plus.

2024-09-01 • via Nuitee
B
babar
4
Pros:

Absenty staff
Dirty room carpet was all stained and chewing gum on floor
Room was average clean
Room furniture was crack and scratched

2024-08-07 • via Nuitee
J
Jessica
10
Pros:

I always enjoy staying here. Location is close to everything, pool area great for kids and I love how all the rooms have a kitchen area.

2024-06-08 • via Nuitee
M
Mary
10
Pros:

This hotel is attached to another hotel and on the slow day. The other hotel takes care of it so you have to check in at the other hotel Comfort Inn. It also shares the pool and dinning area with this hotel.

2024-06-07 • via Nuitee
C
Charity • family
6
Pros:

Old candy left on the floor of our room. It was nice but definitely needs a upgrade with furniture. Disappointed that there were no towels available after the kids finished swimming because there were none clean. My sister in law was able to receive one towel and we had 6 people swimming.

2024-06-04 • via Nuitee
C
Chris
2
Stay Away from Here
Pros:

Nastiest place I have stayed in 30+ years. There were still dirty dishes in the suite, linens were dirty, chairs and furniture were completely worn out. No towels at the pool ever, hot tub was disgusting. Staff was rude. No toiletries in the suite at all.

2024-05-27 • via Nuitee
R
Rebecca • family
10
Pros:

My kids and I loved the waterslides!

2024-05-27 • via Nuitee
T
Tamy
6
Disappointed
Pros:

It was ok never stayed here before but there was no paper towels in our kitchen couch in our room was so worn out .. bed was uncomfortable.. don’t know if I’d recommend to a friend or family member.. kinda disappointed for the price you charge theses days!!

2024-05-26 • via Nuitee
G
Gisele
4
Overall not impressed
Pros:

The toilet and sink in the bathroom was dirty when we arrived. The heater/ air conditioner mal function over night and we all woke up overheaded at 4am the room temperature was 80°F. The pool area temperature felt like 55°F and the hot tub heater was broke.

2024-05-05 • via Nuitee
R
Rhiannon • family
10
Pros:

Excellent pool and friendly staff. Clean room!

2024-05-03 • via Nuitee
J
Josh
2
Pros:

Room had a funny smell there where crackers on the floor still tv didnt work

2024-04-13 • via Nuitee
K
kelly • family
10
Pros:

The pool area was nice except the hot tub wasn’t working- it was on but temperature was cold. Staff was very friendly upon check in.

2024-04-13 • via Nuitee
A
Amber • family_with_children
4
Pros:

Upon check-in, our bathroom had dirty towels hanging with snot and blood smeared on them. The countertops didn’t appear like they were wiped down.

2024-04-07 • via Nuitee
V
Valerie • family
10
Pros:

The hot tub wasn’t in service and I heard that’s been the case for a month. It was the main reason we booked at this hotel. That was a disappointment. There were no towels in the pool area, either; though the front desk attendant was quite helpful and gave us some.

2024-04-01 • via Nuitee
C
Cherelle
8
Pros:

Very clean. Wonderful location. Could use some updated appliances like washer, dryer and toilet seat. But overall very nice stay and I would stay again.

2024-04-01 • via Nuitee
V
Verified traveler
10
Home away from home in Bismarck
Pros:

Very nice place to stay very quiet inside and away from freeway noise. Cental to all shopping. Very helpful & friendly staff. I really appreciated the quietness of the refrig & heater in the room !! Mattress could stand to have a comfort topper. But otherwise no other complaints.

2024-03-30 • via Nuitee