Heritage Inn Hotel & Convention Centre - Brooks

Hotels
7.6 (308 reviews)
1217 2 Street West , Brooks , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
No elevator

Categories

Cleanliness
6.18
Multiple mentions of dirtiness and outdated conditions.
Service
9.15
Staff were friendly and professional.
Location
8.69
Good location but not heavily stressed in reviews.
Room Quality
6.64
Rooms described as comfortable but with issues like air control, outdated furniture.
Amenities
7.67
Basic amenities present but several complaints about functionality.
Value for Money
6.63
Overall considered expensive for the quality provided.
Food and Beverage
7.68
Breakfast was acceptable but limited options.
Overall Experience
8.15
General dissatisfaction but some positive comments on comfort and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:01

Property Description

Modern Full-Service Hotel with Tropical Atrium
Conveniently located just six blocks off Highway 1, the Heritage Inn Hotel & Convention Centre offers a modern stay with a tropical atrium. The hotel features complimentary WiFi access, a fitness centre, and coin-operated guest laundry facilities.

Dining and Entertainment Options
Indulge in a full menu at Seasons Cafe & Eatery or enjoy room service and a Sunday Brunch buffet at the on-site restaurant. The Heritage Lounge offers daily Happy Hour specials, VLTs, big screen TVs, and pool tables, while Spin Nightclub hosts live DJs on select nights.

Nearby Attractions
Explore the UNESCO World Heritage Site, Dinosaur Provincial Park, just an hour's drive away. For outdoor enthusiasts, Brooks Golf Course is a short 3 km distance, and Lake Newell is 19 km away.

Book your stay at the Heritage Inn Hotel & Convention Centre for a memorable experience!

Important information:

Guests reserving a room must be 18 years or older. Upon check-in, government-issued photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.6
Based on 308 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.64
Amenities: 7.67
Value for Money: 6.63
Food and Beverage: 7.68
Overall Experience: 8.15
V
Vanessa • couple • ca
4
2026-02-11 • via Nuitee
G
Glen • couple • ca
5
2026-02-10 • via Nuitee
J
Jaylynn • couple • ca
3
2026-01-20 • via Nuitee
S
Saakshi • couple • ca
5
2026-01-19 • via Nuitee
K
Kimberly • couple • ca
8
2026-01-19 • via Nuitee
V
Vernon • couple • ca
9
Will stay Again
2026-01-19 • via Nuitee
A
Andre • family_with_children • ca
7
The beds were comfy. Maybe a haunted strip club on site
Pros:

The rooms were clean and beds were comfortable.
And they have a nice little Arboretum with Coi fish. My daughter liked feeding the fish.

Cons:

I’m not saying it’s janky, but there seems to be a haunted, abandoned/locked down strip club called “spin” attached to the hotel with the neon still flashing and light are on like they are open business.

The TVs in both rooms we booked were not working and there are no phones in the rooms, so you have to walk all the way to the front desk for assistance.

and the floor in my family’s room constantly felt like it was damp

And some of the restaurants staff were a bit rude

2026-01-19 • via Nuitee
M
Marnie • couple • ca
6
2026-01-10 • via Nuitee
R
Randy • extended_group • ca
4
It was ok as me and my brothers were just there for a night when attending my aunts funeral
Pros:

Breakfast and location was good

Cons:

The mattress was shot and room was to hot

2026-01-05 • via Nuitee
R
Rachelle • family_with_children • ca
7
2025-12-26 • via Nuitee
D
Donald • couple • ca
9
2025-12-22 • via Nuitee
C
Connie • solo_traveller • ca
8
Successful Christmas party.
Cons:

I had to carry my belongings up 2 flights of stairs with multiple trips and no one offered to help.

2025-12-08 • via Nuitee
D
Darlene • couple • ca
10
Wonderful
Pros:

I always stay at this property when staying in Brooks

2025-12-03 • via Nuitee
K
Karnell • family_with_children • ca
10
2025-11-23 • via Nuitee
T
tom • family_with_children • ca
2
Avoid this place, polished terd.
Pros:

Room was nice.

Cons:

The junkies arguing and physically fighting in the hallway till 2 am. Staff did nothing about it. I finally called RCMP when I heard a child crying in the same room.

2025-11-19 • via Nuitee
H
Hegland • family_with_children • ca
8
2025-11-15 • via Nuitee
G
Gurlal • extended_group • ca
10
2025-11-14 • via Nuitee
L
Liz • family_with_children • ca
8
Pros:

Beds were comfy, good breakfast

Cons:

No elevator. I can't do stairs well. The room numbers were confusing, got lost.

2025-11-13 • via Nuitee
T
Tanya Franz • solo_traveller • ca
2
Pros:

Staff were friendly and kind

Cons:

The room air was either off or broken and could not be adjusted. The room stayed above 25 degrees the entire stay. The water temp was difficult to adjust as the hot water tap kept shutting off randomly.

2025-11-12 • via Nuitee
C
Candice • extended_group • us
10
Was good
Pros:

Great location, lovely staff

2025-10-29 • via Nuitee