Heritage Inn Hotel & Convention Centre - Pincher Creek

The property appears poorly maintained and in need of significant improvement. The guest reception area was extremely dark and would benefit from better lighting.

The first room assigned to us was very small and visibly dirty, with heavily stained carpets. We had specifically requested a room with two queen beds, but the room contained only one bed. Although the staff promptly corrected the booking error, the replacement room—Room 209—was equally unclean and unacceptable. The condition was so unpleasant that we remained in our vehicle in the parking lot for as long as possible to minimize the time spent in the room.

At approximately midnight, my wife and son woke me after discovering what appeared to be a bed bug, which they had captured on a paper towel. Concerned for our health and belongings, we immediately packed and checked out.

The front-desk employee apologized profusely for the situation. At our request, she also provided a letter on the hotel’s official letterhead acknowledging what we had found in the room.

This was an extremely disappointing experience. When making the reservation, I mistakenly believed this was another hotel where I had stayed the previous year, and unfortunately, that oversight proved costly.

I cannot recommend this hotel in its current condition. It requires a thorough professional cleaning, pest inspection, and substantial renovation. The hotel is also attached to a restaurant, but based on the overall cleanliness of the property, we were not comfortable dining there.

The room smelt like dirty cleaning rags the whole stay. The drains must of been partially clogged as the sink and tub would always fill up when you used it and slow drain after.

The electrical sockets were old and could barely hold any plugs in them. Adding a plug for a phone charger where the bedside light was plugged in would cause the light to turn off. Didn’t feel very safe.

The breakfast was sub-par, equivalent to a hospital buffet. Really wish I didn’t pay for the upgrade to get the breakfasts. Would have been better off going out for McDonald’s.

There are many other good options in Pincher Creek. Wish I knew it beforehand. Will never go back to this place.

We paid over $600 for two nights, and the hotel room was small, they couldn’t even fit one of the nightstands on one side of the bed so there was a random night stand against a different wall than the bed. Our toilet didn’t work properly, we had to lift the thing on the back in order for it to properly flush each time. When booking I don’t remember seeing that it was pet friendly. My spouse has bad allergies so we wouldn’t have stayed here if we knew. One of the ladies working the front, every time we came there she couldn’t get up from her desk in the back room to talk to us. She would talk to us from back there. Found it quite rude.

Bed wasn’t comfortable.

Staff at the restaurant were rather rude when we were trying to eat there one night. Breakfast was also a bit limited in terms of choice.

Because I am a senior citizen I would have liked hand bars and non-slip bath/shower.

Reception workers are not so friendly. The water in the pool is not clear.

dirty bathroom with hair

Not very clean, old and run down hotel overall. Breakfast okay

Breakfast could have been better