The Standard, High Line New York

Great view, location, and room. Helpful staff.

Very clean and modern
Close to everything

I’m writing this review because Nathaniel at The Standard, High Line deserves hazard pay… specifically for me.

I was that guest. The wildly indecisive, overthinking, “just one more quick question” caller. I called so many times trying to make up my mind about booking that my phone log looks like we’re in a long-distance relationship. In fact, my review photo will be a screenshot of how many times I called him
(because transparency matters).

And somehow… every single time… Nathaniel answered with patience, calm, and actual grace. No sighing. No rushing. No “ma’am, please.” Just steady, professional, kind energy while I spiraled over room types and booking details.

I will not further embarrass myself by mentioning how I also emailed him (but yes, that happened too).

Because of Nathaniel, I booked directly with the hotel instead of using my usual Expedia routine. That’s how good he is. If this is the level of service before I even check in, I already know I made the right choice.

Nathaniel, thank you for surviving me and for being absolutely exceptional at what you do.

My wife and I stayed at the Standard Highline for the location and views, which delivered as expected, but the hotel service was disappointing. I had called ahead of time about what arrangements could be made to surprise my wife. I was willing to pay for these arrangements, so it was not about getting complimentary things - it was about having delightful birthday surprises for my wife. The hotel said I could get cake, champagne, and balloons in the room for our check-in. I said that would be great, and I was excited. When we got to the room there was nothing. I asked the desk and they said those services are set up at a certain time of day. No problem, we left for a show and I expected everything would be setup on our return. When we got back there was still nothing. I called the desk and they said it would be delivered to the room. When it arrived, it was only the cake and I was told that was all they had on file to deliver for us. Went down to the desk again and they said I could get champagne, but they’d have to charge me for it. And that they did not have any balloons. I said that was fine, I wanted the surprises - it wasn’t about the cost. The champagne never delivered. We went to dinner and when we got back for the night it was finally there. All in all, it was very disappointing and ruined the extra surprise touches I had anticipated for my wife’s special birthday trip.

A simply wonderful stay at the Standard High Line. A beautiful hotel, great location and amazing views from our room. The staff were so amazing with our young children, and particular mention needs to go to David and Dennis. They made sure we were looked after and welcome, and I cannot emphasise how wonderful they made our stay. We will definitely return and would recommend to anyone thinking of going with a family

Checking in to the Standard High Line for a work trip and was greeted by the friendliest staff ever. The lovely front desk concierge Sahara , who went above and beyond to make me feel special upon my arrival going through every detail of my stay and taking the time to chat with me about my interests to suggest recommendations tailored for me in the city. It’s the extra details that make a trip memorable !!

A wonderful experience as always. Such a fantastic location, fun guest community, beautiful views, and great guest service. Just be mindful of the top floors having noise issues with the club.

The room I was assigned had a couple having intercourse to loud music - you could hear this down the hallway. The walls are paper thin. Don’t stay here if you need a good night sleep. The staff was not sympathetic but allowed me to move rooms.

Eli’a hospitality was above and beyond the standard. What a gem! Her warmth was felt from the second we walked in the door and lingered throughout the night.

We have been coming to The Standard,High line for years!! It’s our #1 Hotel in NYC. . As always we had a fabulous experience this time. Our Studio Suite is the best with great views of the Hudson River! It’s such a relaxing and comfortable room. The Standard Grill and especially the Bar is outstanding. The food, drinks & staff are all great. We want to especially give a shout out to the best bartender Alex M. who really took very good care of us. Forever grateful to her. This hotel has a unique way of changing with the seasons. You never know what you might find in the common areas. It’s such a fun hotel, with something for all ages..We will be back for a 4 night stay this coming summer. Honestly, can’t wait!!

Experience was great! Miss Eli was amazing and stylish! Meals were timely and delicious!

The Standard is more the a hotel it’s fine luxury that hip and has excellent views. The staff is amazing and the property is beautiful clean and quiet.

Staff really
Helpful. David the doorman and reception