Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Clean rooms
Comfortable accommodations
Cons:
Limited on-site amenities
Some dated facilities

Categories

Cleanliness
8.48
Guests mentioned that the rooms are clean and well-maintained.
Service
8.95
Numerous reviews highlighted the helpful and friendly staff.
Location
8.99
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.44
Rooms are spacious and comfortable with good amenities.
Amenities
8.47
On-site amenities are appreciated, although some facilities are dated.
Value for Money
8.43
Good value considering the quality of service and location.
Food and Beverage
8.48
Breakfast options received positive remarks.
Overall Experience
8.55
Overall experience is highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:32

Property Description

Stunning Views of Japan Alps from Top-floor Restaurant

Luxurious Amenities and Services

Buena Vista offers 5 restaurants, a beauty salon, and bright rooms with free WiFi. Guests can enjoy massage treatments, rent bicycles, and shop for souvenirs at the hotel. The property also provides a shuttle service from Matsumoto Station for convenience.

Delightful Dining Options

Guests can savor fresh croissants from the hotel's bakery at the breakfast buffet, indulge in Japanese specialties at Fukashiro, or enjoy a Western lunch/dinner buffet at La Cafe Terraza. Local ingredients are highlighted in all dishes served at the property's restaurants.

Convenient Location and Accessibility

Situated in the heart of the city, Buena Vista is a short walk from the nearest station and the bus terminal for easy access to major cities like Tokyo and Osaka. The iconic Matsumoto Castle is also within walking distance for guests to explore.

Book your stay at Buena Vista now to experience luxury and convenience in the heart of the Japan Alps.

Important information:

The hotel's free shuttle from Matsumoto Station leaves every few minutes, from 7:30 to 20:30.

If you will arrive after 21:00, please inform the hotel in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMJ

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

8.6
Based on 2114 reviews
Cleanliness: 8.48
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.55
T
Thomas • solo_traveller • de
9
2026-04-25 • via Nuitee
S
Silvia • solo_traveller • de
9
Pros:

Sehr toller Service allgemein, extrem freundlichund hilfsbereit., Shuttle zum Onsen. Super Lage Nähe Bahnhif, Krähenburg, Museum Yayoi Kusami.

2026-04-24 • via Nuitee
J
Johannes • couple • nl
10
Buitengewoon goed!
Pros:

het personeel vooral en ht buffet !!
Tot nu toe ht mooiste hotel we ooit hebben gehad!
Zou blind weer boeken!

Cons:

alles was 100% geweldig!

2026-04-23 • via Nuitee
E
Eyal • family_with_children • de
9
2026-04-23 • via Nuitee
S
selma tenenbaum • couple • br
8
Pros:

Funcionários atenciosos e café da manhã bem gostoso

Cons:

Ar condicionado não estava funcionando direito

2026-04-21 • via Nuitee
繁俊 • solo_traveller • jp
10
Pros:

ちょっとした心遣いがスタッフ皆さんに徹底されていました、

Cons:

特になかった。

2026-04-19 • via Nuitee
井出 • family_with_children • jp
10
2026-04-18 • via Nuitee
B
Benjawan • family_with_children • th
9
Pros:

พนักงานบริการดี โรงแรมใหญ่และสะอาดมาก มีที่จอดรถในโรงแรมเลย สะดวกมาก แต่คิดค่าบริการ 1200¥ ต่อคืน ขนาดห้องพักที่จองของโซน Executive กว้างประมาณนึง ร้านสะดวกซื้ออยู่ตรงข้ามโรงแรม เดินไปตลาดนาวาเตะ กับปราสาทมัตสึโมโตะไม่ไกลมาก

Cons:

แรงลมของแอร์ปรับไม่ได้ แอบหายใจไม่ออกนิดนึง

2026-04-16 • via Nuitee
M
Maria • family_with_children • lu
10
2026-04-14 • via Nuitee
S
SEIKO • solo_traveller • jp
8
よかった
Pros:

スタッフの方々がいつもとても親切です

Cons:

ホテルの地下駐車場の台数が少なすぎます

2026-04-14 • via Nuitee
M
masashi • couple • jp
7
2026-04-13 • via Nuitee
J
jorgeverardo • family_with_children • mx
9
2026-04-13 • via Nuitee
B
Burrows • couple • au
9
2026-04-08 • via Nuitee
R
Rémi • couple • fr
9
2026-04-08 • via Nuitee
L
Leanne • couple • au
9
Great place to relax
Pros:

Close to train station

Cons:

Nothing

2026-04-07 • via Nuitee
L
Leanne • solo_traveller • au
10
Nice time
Pros:

Easy location to train

Cons:

Nothing

2026-04-07 • via Nuitee
S
Satoru • family_with_children • jp
7
Pros:

古いホテルだが、スペースも確保されている。ビジネス用途では、駅からの利便性も許容範囲であるが、コスパは普通です。

Cons:

6Fの清潔感のない匂い、ドア付近のダウンライトのオンオフスイッチがわからなかったので、クローゼット利用に不便を感じた。

2026-04-05 • via Nuitee
A
Ariane • couple • de
8
Pros:

Das Frühstück war großartig, das Personal sehr freundlich und zuvorkommend

Cons:

Das Zimmer war schon recht klein

2026-04-05 • via Nuitee
M
Masahiro • family_with_children • jp
8
満足
Pros:

静かで良い

Cons:

内装の傷が目立た

2026-04-01 • via Nuitee
M
MINEKO • family_with_children • jp
10
2026-03-30 • via Nuitee