Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Clean rooms
Comfortable accommodations
Cons:
Limited on-site amenities
Some dated facilities

Categories

Cleanliness
8.48
Guests mentioned that the rooms are clean and well-maintained.
Service
8.95
Numerous reviews highlighted the helpful and friendly staff.
Location
8.99
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.44
Rooms are spacious and comfortable with good amenities.
Amenities
8.47
On-site amenities are appreciated, although some facilities are dated.
Value for Money
8.43
Good value considering the quality of service and location.
Food and Beverage
8.48
Breakfast options received positive remarks.
Overall Experience
8.55
Overall experience is highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:32

Property Description

Stunning Views of Japan Alps from Top-floor Restaurant

Luxurious Amenities and Services

Buena Vista offers 5 restaurants, a beauty salon, and bright rooms with free WiFi. Guests can enjoy massage treatments, rent bicycles, and shop for souvenirs at the hotel. The property also provides a shuttle service from Matsumoto Station for convenience.

Delightful Dining Options

Guests can savor fresh croissants from the hotel's bakery at the breakfast buffet, indulge in Japanese specialties at Fukashiro, or enjoy a Western lunch/dinner buffet at La Cafe Terraza. Local ingredients are highlighted in all dishes served at the property's restaurants.

Convenient Location and Accessibility

Situated in the heart of the city, Buena Vista is a short walk from the nearest station and the bus terminal for easy access to major cities like Tokyo and Osaka. The iconic Matsumoto Castle is also within walking distance for guests to explore.

Book your stay at Buena Vista now to experience luxury and convenience in the heart of the Japan Alps.

Important information:

The hotel's free shuttle from Matsumoto Station leaves every few minutes, from 7:30 to 20:30.

If you will arrive after 21:00, please inform the hotel in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMJ

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

8.6
Based on 2121 reviews
Cleanliness: 8.48
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.55
R
RYOTA • extended_group • jp
9
2026-05-09 • via Nuitee
J
JUNICHI • solo_traveller • jp
10
2026-05-06 • via Nuitee
H
Hidehiko • family_with_children • jp
7
2026-05-06 • via Nuitee
塩野 • solo_traveller • jp
7
朝食が最高
Pros:

朝食の種類が豊富ですし　味もとても美味しかったです。
スタッフの皆さんの気配りや対応も素晴らしかったです。

Cons:

好みによると思いますが　私にはベットが硬すぎてあお向けで寝ていると腰が痛くなりました。空調もなかなか自分好みの温度に調節できず　よく眠れませんでした。
　

2026-05-05 • via Nuitee
S
SEIKO • solo_traveller • jp
7
接客レベルが下がった
Pros:

立地が良い

Cons:

帰宅する際ベルデスクに車を回してくるまで荷物を預かってもらったのですが、すごく不親切な女性スタッフでした。
部屋からカートに乗せて運ぶ時も全く手伝ってくれないですし、割れ物などの確認もなく、早く荷物を車に乗せて帰らせたいのか重たい荷物を一度にふたつも渡してきて重たいのでひとつずつにしてくださいと伝えましたけど、終始不親切な方でした。
何度かこちらに宿泊してますがこんな不親切なスタッフは初めてでした。

2026-05-04 • via Nuitee
C
Charlie Kim • solo_traveller • au
10
Pros:

THE BEST BREAKFAST EVER !
We have been to most of cities in Japan and the breakfast here was the best !!!
Not to mention about the chef who is dedicated to omelettes 🙃🙃🙃
Hotel itself was great too although the room was a bit small but all the other things covered it !

2026-05-04 • via Nuitee
H
Hanae • family_with_children • jp
10
Loved the stay!
Pros:

The hotel was great, the staff was very nice and the breakfast was wonderful !

2026-05-04 • via Nuitee
G
Girish • solo_traveller • sg
10
2026-05-03 • via Nuitee
D
Daisuke • family_with_children • jp
9
ゆっくり滞在を楽しみました
Pros:

エグゼクティブラウンジのサービスや系列の旅館の温泉が利用できたのがよかったです。１階のお土産店も気に入りました。

Cons:

朝食の待ち時間がありました。GW価格が高い！

2026-05-03 • via Nuitee
M
MIYOKO • solo_traveller • jp
8
全体的に良かったと思います。
Pros:

お部屋も綺麗だったし、フロントのスタッフさんも親切でした。

Cons:

表からのホテルブエナビスタの表示がイマイチ分かりにくかった。

2026-05-02 • via Nuitee
S
SAKAE • family_with_children • jp
8
good
Pros:

受付の対応が非常に良かった

Cons:

特にありません

2026-05-02 • via Nuitee
G
Gary • solo_traveller • au
8
Pros:

Close to the station and some good local eateries. Staff were friendly and very helpful. Room was a reasonable size and comfortable.

Cons:

No on-site public bath.

2026-05-01 • via Nuitee
S
SATOMI • couple • jp
10
大満足
Pros:

スタッフの方のおもてなしが素晴らしかったです。

2026-05-01 • via Nuitee
K
Kevin • solo_traveller • de
7
2026-04-30 • via Nuitee
M
Minako • solo_traveller • jp
9
2026-04-30 • via Nuitee
M
Matthew • couple • us
8
Nice amenities in good location.
Pros:

Great location. Friendly staff. Large room. A Complimentary Onsen at another location was fantastic. They even provided us transportation to and from the Onsen.

Cons:

The room was advertised to have air-conditioning, but found out that the hotel controls the air-conditioning for all the rooms and during our stay it only operated as a fan. Our room was warm, too warm to sleep, and the hotel staff said our only option was to rent a fan, or open the window. We ended up opening the window to get some cooler air in, but the noise in the middle of the night with the sirens going off didn’t give us a good night sleep.

2026-04-29 • via Nuitee
T
Thomas • solo_traveller • de
9
2026-04-25 • via Nuitee
S
Silvia • solo_traveller • de
9
Pros:

Sehr toller Service allgemein, extrem freundlichund hilfsbereit., Shuttle zum Onsen. Super Lage Nähe Bahnhif, Krähenburg, Museum Yayoi Kusami.

2026-04-24 • via Nuitee
J
Johannes • couple • nl
10
Buitengewoon goed!
Pros:

het personeel vooral en ht buffet !!
Tot nu toe ht mooiste hotel we ooit hebben gehad!
Zou blind weer boeken!

Cons:

alles was 100% geweldig!

2026-04-23 • via Nuitee
E
Eyal • family_with_children • de
9
2026-04-23 • via Nuitee