The Tillary Hotel

... everyone was nice. I stayed for a week, and my first room didn't feel right for me... nothing specific, I just didn't take to it. Yoli moved me to another one that was much more appealing to me. It really made my week in New York so much more fun. I've booked the same vacation next year. Emily at the front desk took my phone and walked me through the steps of getting the best rate and amenities. Overall the staff was friendly and made me feel at home for the holiday. I'm a fan. Go see.

The location is great! Close to everything and if you're planning on ubering places very convenient and cheap rides from this location. The hotel pictures look amazing on the site but it is a little unkept when you arrive. Our room for a family of 4 had 1 towel and 1 roll of toilet paper, the lamps and room was very dusty, the sheets, couch and rug were stained. The upside was the front desk staff were friendly and helpful. I don't think I'd pay the same amount to stay here a second time.

Just had a fab 3 night stay at the tillary hotel.

The room was superb and spotless and housekeeping each day was spot on .

Coffee supplied for the coffee machine was excellent and helped kick you into the day.

Price included a coffee and pastry each morning in the cafe and the staff in here were so friendly .

Reception staff were efficient but for me lacked a smile and a welcome I like to expect when entering a hotel .

No big deal but something maybe to address for hotel management.

Only thing that made me give 4 stars rather than 5 but I’d defo stay here again

Hi
Spent 13 days in the hotel. In a short brief it was really nice.

There is a coffee store, a bar, a gym and everything you need. The location is perfect, with a lot of subways lines around.
Supermarkets and mall are not really far by foot and the Neighborhood is safe. Located about 7 minutes to Brooklyn bridge and Dumbo area. The staff is really nice.

Highly recommended

I don’t understand the negative reviews. Yes, it could use a little refresh, but it’s not dirty or run down. Rooms are large and well lit. Amenities are open and really nice. Staff is super friendly. I was told there has been a change in mgmt and improvements on staff by subtraction. Price is great and location (near Manhattan Bridge) is convenient. I come to NYC regularly and will stay here again.

Spacious enough room in relatively quiet neighborhood. Lit closet with safe and clothes iron. Carb rich breakfast options.

Even though you do have to work about a half a mile to get to the hotel from Jay Tech Metro station and then about a mile down to the Brooklyn Bridge Park and Pier 11 ferry, I loved the location of this hotel. The Jay St./Metro Tech subway station is a hub that can take you anywhere in the surrounding boroughs and even throughout Brooklyn! You can get access to JFK and LaGuardia & Manhattan (Lower and Mid Town) in 10 to 15 mins.

Comfortable Room, friendly staff, easy simple continental breakfast included. Nice market around the corner for a full takeout breakfast.
Our room was a concern at first because we were placed on level 2 directly by the deck bar, literally the first door after the bar's bathroom. Why would you do that when the hotel had plenty of rooms during our stay?

Fortunately the bar closed early at 10 PM otherwise we would have requested another room.

Overall decent experience. Rooms were clean but small. I guess that is the norm for NYC. There was not a comforter or bedspread. When I asked the front desk for one to be sent they only sent another topsheet. The pictures online show the bed with a bedspread covering them. That is not what I got. The front desk was nice enough, but could have been more professional and welcoming. I had to interupt one girl on her phone to get her attention. She apologized and giggled. Still, a more mature professional, congenial level of customer service would have been appreciated. I likely would choose a better location if I were to visit this area again for these reasons.

I would never come to New York and stay anywhere else! This place has everything you need and is perfect friendly. They offer so many free amenities I can’t even list them all! The staff is super friendly almost like family! Yericia was amazing and help us with literally everything! Subways, stores, museums etc! This was the most wonderful stay I’ve ever had and she recommended every must see attraction in New York! And everything was amazing!

Yera at the Tillary is so nice and on business! I love it there. It was fun and comfortable with a lot of things to do in the area including shopping and dining

Positives: staff were friendly and mostly helpful. Room was very clean, breakfast area of lobby had a charming view of townhouses. Convenient to the subway, Brooklyn Bridge, DUMBO, Brooklyn Heights
Negatives: other guests were either very noisy or the walls were very thin

1 Star (Would give 0 if I could)

I rarely write reviews, but my experience at The Tillary Hotel in Brooklyn was so awful that I feel obligated to warn others.

First off, the bed was so saggy, soft, and uneven that it actually caused me back pain after one night — it felt like sleeping in a hammock made of wet cardboard. I was in the city for work and desperately needed rest and a functioning workspace, but to make matters worse, the Wi-Fi was completely down for my entire stay. No internet, no support, and no solutions offered — a total nightmare when you’re traveling for business.

Because I couldn’t work from the hotel, I had to book another hotel at my own expense and check out after just one miserable night. You’d think they would at least offer a refund or some kind of discount for the inconvenience, right? Nope. Not a single apology, not a dime back. It’s now been three months, and I am still waiting on a refund for the unused nights. Reaching anyone from management is next to impossible — they either don’t respond at all or send vague, unhelpful replies that go nowhere.

Bottom line: do not waste your time or money here. Between the broken amenities, the unresponsive staff, and the terrible customer service, this place is an absolute disappointment. There are plenty of better, more reliable hotels in Brooklyn — The Tillary should be your last choice.

I’ve never met a more inept group of people to deal with minor changes to reservations because of flight delays preventing me from getting to New York at the original day.

While I travel for work often times, some small issues come up.
Arrival time change. In this instance I am sharing a room with a coworker for our conference. My flight was delayed by 5 hours so I called to make sure they could check in without me.
They said no. Because they didn’t have the credit card I reserved with. To which I said, I can give you the credit card number I used as well as any other info or they can just pay with their card, and I’ll pay them back whatever works so they can settle in. They said there was nothing they could do, but asked if I would like to cancel my reservation as an option (even though I would get charged for doing that same day cancellation.)

For a boutique hotel with your price tag you should find people who can problem solve better.

Tener el cuenta las filtraciones en los baños y un poco más de limpieza en los pasillos ,las áreas comunes y los baños

Tempature in shower was hot or boiling. Shower would back up and not drain properly. Staff was not rude but not very friendly. Great location.

staff was great although we didn't have too much interaction as we were there only overnight. The rooms were clean but the common areas looked very worn and the rooms are dark and somewhat dingy. Some lights weren't working. It's a shame because the place has a lot of potential.

Walking distance to Brooklyn Bridge Park and DUMBO. Good size room and pleasant staff.

We had a room confirmed. I called the hotel to let them know that were close and would be there soon. They said you are booked for two days and we will see u soon. When we arrived the told us and may other guests that we didn’t have rooms. They had overbooked. They did offer to send me yo a hotel near JFK which is 35 minutes away but that it would be comped due to thier mistakes. I said ok but only if I do t have to pay for it. That hotel is not close to here. When I got there I was made to pay for it anyway. The Hilton called them and said you need to give me a card to pay for the room and they wouldn’t give it to him. So I had to pay anyway and drive far away from Brooklyn.

THE ROOM I STAYED IN AND SETTING FIR BREAKFAST