Maison Fahrenheit

Tollet

Room for improvement: less spicy pepper, less oil especially in the scrambled eggs,, moyin moyin more moist,
Adding sweetener (preferably plant-based) for guests on low or no sugar diet. bottled water (soft plastic)

Inadequate supplies in the hotel room. Coffee was freeze dried Maxwell house, the front desk was inflexible and it was challenging sometimes to get service. Forget service with a smile. Further more, room was for 2 adults but breakfast, though listed as included was for one person, coffee purchased separately was Maxwell from a container and you had to pay extra. Coffee machine was either broken or they didn’t use it. Plus the pool was not usable. The room was smaller than it appears in the pictures and the WiFi was spotty and unstable. Book as a last resort hotel for 1 night. Anything beyond, expect headaches.

The room was quite dated. The coffee table and furniture were very dated and need replacing. The throw on the bed had stains on. The bedsheet also had stains. There was no bath mat initially. The cleanliness was not of good standard. The staff were helpful

I have absolutely no complaints about this hotel.

I didn't like the room.
The toilet was leaking, and the room was a bit stale llooking.

The charges differed from what was expected
They could not cash my card
The staff were disingenuous when confronted with the issues

The booking said I could pay at the property, however whilst I was at my layover in Kigali on the way to Lagos I started receiving notifications of my card being charged, but because it was an unauthorised payment it led to my card being blocked and I had to message the hotel directly to understand why I was being charged. When I got to the property I was asked how many days I wanted to pay for which should’ve been a sign to not pay for my entire stay. The booking also said breakfast was included and my booking was for 2 people however only ONE person could have the ‘free’ breakfast and the second person had to pay N15k … weird?? They were also very weird about towels, again my booking was for 2 people however when they would clean the room they would take the towels and either only replace with 1 towel or just not replace the towels at all. On one particular day I asked for a towel 4 separate times and was told they would bring them, however up until the following day no towel was brought to us, not sure if there’s a towel shortage at the hotel but it was ridiculous. I also misplaced a bank card and when I went to reception to ask if it had been handed in I was met with so much attitude and the man just said no, I wasn’t asked what the card looked like or any details at all, just straight no. The only saving grace was the man in the restaurant I think he may have been a manager, he is the only one that actually helped me look for the card and even followed up with me the next day to see if I had found it. I didn’t get his name but his service was 10/10. All in all I was very disappointed with my stay. My other friends at the hotel had similar experiences, it was not good and I hope they learn from this.

Firstly, unbeknownst to me the hotel tried to charge my card. Due ti the security of my card and the fact that this charge wasn’t permitted, my card got blocked. I was given a room that looked nothing like the pictures and smelled like mildew. The first two days we had no hot water. During my stay I complained about the smell everyday but there was no follow up. The day I had arrived I had informed the staff that I was staying for less days. I informed reception about this and what day I’d leave. I also paid for the days I stayed. On the day I was leaving the receptionist called me to say that a payment was missing and their colleague made a mistake. The receptionist then tried to tell me that she wasn’t aware of my departure, but somehow on the phone she confirmed my check out. I have traveled a lot and been in many hotels and I’ve never had such a terrible experience before. Some staff members, like the gate men, were very pleasant. However the staff working inside the hotel can use a customer service training course. Please heed my warning and patronise other hotels in the area. As the best thing about this hotel was its location.

Thr bathroom was too small and there was water dripping on the floor
Jusr okay for a night

Staff and service