Hotel Aria Gajayana Malang

Schönes und sauberes Hotel. Das Frühstück ist sehr reichhaltiges mit indonesischer Küche. Ein grosses Restaurant im 4.Stock, bis 24:00 Uhr geöffnet. Die Zimmer sind gut, aber sehr hellhörig. Neben dem Hotel gibt es eine große Mall (Shoppingcenter MOG) mit direktem Zugang vom Hotel zur Mall.

Hotel a bit outdated. The cleaning should be better. Staff was friendly

Hotel ist direkt an einem Einkaufszentrum. Mit nur 2 Liften für 11 Etagen, wartet man manchmal bis zu 5 Minuten.

The staff services were excellent accept for one of the car park exit attendant who insisted that my Indonesian friend are not entitled to free parking even thou he was a guest of the hotel staying for 4 nights. He paid to avoid further issue.
There was a big sign "FREE PARKING" at the reception. I guest this is culturally wrong to be happening to their own country folks.
My friend was staying in the 2nd room booked by me as a customer of the hotel throughout our 2nd stay.

The room upkeep had to be refreshed as molds and cracks can be seen in the toilets.
The shower cubicle floor should be treated with anti skid as they are very slippery when wet.
Towels are too worn out.
Bedroom is comfortable and clean.
Overall our stay is considered satisfactory with not having to expect more.
Hope that the hotel can improve on the toilet issues so that I we can consider staying with them again.

Nice and clean hotel room with friendly and helpful staff. Next to shopping mall with food court.

The staffs were amazingly polite.
I booked room only without the breakfast but they gave me free breakfast anyway.
The room was average, cracked wall here and there.
A little mold in the bathroom I think it's a common thing in tropical countries.
We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups.
But overall, it was an excellent stay.

Overall our stay at this hotel was just ok. Nothing special about the hotel except for the location that is next to the mall. It was very difficult to get a parking spot and sometimes we had to park at the mall's parking lot. The interior design of the hotel makes the hotel looks old, in my opinion. The amenities were not as complete as other hotels I stayed in with the same rate. However, they gave us some complimentary drinks. The breakfast was ok with one or two dishes that hit the spot.

Brown water comes out of the shower.

it’s not international standards

Good

Just standard hotel room and nothing special...the plus point is due to connected to the mall, that's why make us easier to get food and other things

It’s so convenient as nearby mall and many eateries

飯店的游泳池.水太髒了.沒定時清洗

Cosy, comfortable hotel connected to a large shopping centre - Central Mall in Surabaya. Plenty of food options and some decent shopping to be done. There's a supermarket as well. This is very convenient for families, or solo travellers who may not wish to venture too far from the hotel for meals or groceries. The staff is very friendly and helpful as well! I will definitely stay there again if I visit and highly recommend others to do the same.

隣りのMOGで食事やショッピングができるので便利。また、Grabやタクシーも呼びやすい。
部屋は広く、眺めも良い。シャワーはいまいちだったが、ベッドは柔らかすぎず良かった。
朝食もまあまあ。朝6時から朝食がとれるが、卵料理は7時以降しかできないらしい。
洗濯物が丸2日返ってこなかったので、少し焦った。
立地がよいので、また利用してもよいと思う。

We came around 7pm at the hotel. Asked the receptionist to get us the non-smoking room and the room location not very far from the elevator. The receptionist said OK with a big smile. But, what we got??? A smoking room and the location far from the elevator :( Not only that, the room seem unprepared. Hand towel and the toiletries was not available. We had to call room service several times to get them providing those things.

During breakfast, the food taste was nothing special and far from 4-star hotel standard.

Overall, I feel disappointed with this hotel.

Overall good stay but i must say the breakfast @restaurant is disappointed and should offer better food and choices.

Friendly and helpful staff. Nice, clean and big(being an older hotel) room.
Very comfy bed with clean and starched linen. Absolutely enjoyed staying here. Will come back for sure

Room was clean, bed was firm and service was prompt. The hotel is connected to a mall and it's convenient. The free wifi is fast enough.

Beautiful view from our rooms, room clean,comfort & large, breakfast very good. the hotel staff is friendly and kind.