JW Marriott Hotel Macau

The hotel has a very good location and the staff is very friendly.

Hi , I would like to express my gratitude to the staff named Mr Emanuel , Ms Lydia and Mr Tony . They are so helpful and warmed . They gave me many assistance during my stays. Much appreciated. And also to the house keeping team named xxxx Li , thank you so much to make my room brighter and clean.

We were tired when we arrived JW Marriott Macau from shenzhen. Check-in staff has arranged us checking at the Executive Club lounge. Club lounge staff "Young" realized we were tired and have missed our lunch due to traveling, "Young" has arranged hightea set for us and Grace has prepared us coffee.
Guest Relation Team " Tiffany" also came and welcomed us at the lounge. Her friendly greeting relaxed us, we totally forgot our tireless and have quickly blended ourselves in to this comfortable and luxury environment. On the other side, check-in was also completed by Young seamless.
When we entered our room, our luggages have already been delivered to our room. Wow, a one King Bed suite has been arranged for us with a bottle of Portuguese Red Wine, fruit platter, Macarons and a anniversary greeting card signed by many staffs. All these arrangement have already been placed in our living room tea table.
The view from our room to Galaxy Rrsort and Lazy River was also spectacular.

To avoid the crowd in main dining room "Urban Kitchen", we decided have breakfast in the Executive Club lounge. Foods in the lounge were good and high quality. Guest Relation Manager Sophia came to welcome us. Sophia was friendly and have provided unparalleled care to us. What a team work!
We returned to Executive club lounge couple of times, Club lounge staffs Sopia, Victory, Jessie amd Nata took good care of us ebery single time.
Hotel suite was sparkling clean, thanks to the very polite housekeeping team and concierge team was also very0 attentive. Our King bed was comfortable.
Foods from JW Marriott Macau were tasty, thanks for the support from all the amazing chefs. Chef Gina came out from the kitchen and have checked with us on food quality.
I would say JW Marriott Macau management has done an amazing job, they have trained their staffs service quality well above other Marriott Bonvoy hotels that we have stayed in the past.
On our day of departure, a luxury van has been arranged for us and the van brought us to the port that directly departure to Hong Kong International Airport seamlessly.
I wish everyone in JW Marriott Macau keeps up with the good work. I will visit all of them next time when I return Macau.
Thanks,
William

Very good modern hotel. Amazing staff at executive lounge though drink options can be improved.
Food and breakfast were good.
Room is great.

Missing- shuttle to airport

景觀與服務

We stayed here for celebrating our anniversary. The stay was memorable! I would like to express my appreciation to Eva and Joann from Front desk and guest relations! I felt their efforts to make our stay perfect. Cake, card and cardholders (that's really surprised) were full of love. Not only the check in process was good, but also the Exe lounge and the Urban Kitchen.
After check in we went to the Exe lounge, we got warm greetings from Jenny. We enjoyed the afternoon tea! In the evening, we booked the dinner buffet at the Urban kitchen, so many choices of food and drink! The guys were professional, I think they're supervisor or AM? Super friendly.
Not only the stay was perfect, but also the pre arrival experience. I would like to show my gratitude to Lydia, Zai, Vinny from GR, Melo from Concierge, Lina, Coco from the Urban Kitchen, who dealt with me thru emails, made our stay unforgettable and wanted to come back next year.

Речка. Бассейн

Spent two nights again, having previously visited earlier this year. The service at the hotel is impeccable. This started already with check-in by Kava and Lydia, who acknowledged our return and made us feel valued. This should be the standard at hotels, but is so often lacking. Unfortunately our stay was impacted by guests smoking on non-smoking floors. The staff did everything to rectify this, including a move to a new room, air purifiers etc. Ultimately this issue is of course out of their control, but we appreciated the recovery efforts led by Tiffany and also with the follow-up by Don the day after. I don’t usually name drop in reviews, but I felt the service from the staff was sincere and they really made every effort to make our stay pleasurable despite the issues. This is a great hotel; aside from the excellent service the rooms are fantastic and there are great swimming amenities. A real shame that certain guests feel they can smoke anywhere they like.

Once again, we had an amazing time at the Jw Macau. This is our go to place for the family and close friends. There are many activities to do for the whole family. We usually visit here twice a year. The service is always excellent and they go above and beyond to make you feel welcomed. Thank you to the entire staff for the memorable trip. We can’t wait to go back in the near future.

좋습니다

Thank you for the marriott hotel amazing hospitality and 5 star service. My girl had the birthday surprise that she never forget. Really thank for executive lounge - Sophia, Inga, Sofia and Ariel. Guest service - Scofield and Sisi. I can't wait to visit again and JW hotel was a fantastic !!

We extended our stay due to the Ragasa typhoon. Thanks to the JW team let us have a wonderful stay. Special thanks to Ariel and Grace for the great service in the lounge and thanks to Louis and Mike for a very welcoming check in and thanks to Jason and Jhun for very detailed room service!

From walking in the door and being shown to check in the staff at the Marriot were freindly and helpfull throughout the stay. The room on 31st floor was immaculately clean and very spacious the lounge area food and drinks service was great too

The pool area and the lazy river make the stay fly past( odd you need hand stamps but. Hey it doesn’t hurt )

The breakfast was really good great selection and fast service( we also had spoons and sugar o with the coffee something a lot of hotels seem
To struggle with )

The only complaint was there wasn’t a place to get a late
Night drink when returning from a
Show! Lobby bar closes at 9.30 And that’s about the only real critique I can give

Well done to team jaw Marriot Macau can you please train other he’s staff please !

Amazing stay from check in to check out. Lovely upgrade to a suite. The executive lounge was good with nice food options and drinks. The JW pool was pleasant and there was access to the Galaxy slow river and slides. Lots of choices at breakfast with attentive service. The gym was good with up to date equipment and very clean. The spa (in the next door Ritz Carlton) was very relaxing. Four very small items that didn’t impact stay (1) options for both salted and unsalted butter should be provided - worked around this by adding salt to the butter (2) a plastic band would be preferable to the ink stamps stamped on hands as it does smudge on clothing and has to be scrubbed off - as soon as we received the stamp we scrubbed off (3) there wasn’t much floor room in the gym and no bars for use in for example weighted squats - worked around by using a towel and did floor work in front of the cross trainers and put 2 dumbells on my shoulders - not as comfortable but did the trick and (4) there was no where in the hotel to obtain a nightcap as the hotel bars seem to close at 9pm - as such we wondered to the Broadway area - c10 mins walk away. As I said very small items and would definitely stay again.

This is easily one of the best Marriott properties I have experienced. The room was clean, spacious, and modernly decorated, making it a very comfortable stay.

What impressed me most was the outstanding customer service. As an elite member, I felt truly valued at this property. Even though the hotel was fully booked, the staff at the Executive Lounge went above and beyond to arrange a nice room for me. A special thanks to Young and Inga from the lounge, who made my stay especially memorable.

This hotel represents the very best of Marriott hospitality, and it is one of the main reasons I look forward to visiting Macau again soon.