The Monte Vista Hotel

Hotels
7.9 (384 reviews)
308 W. State St , Black Mountain , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Customer service was excellent
Charming atmosphere
Cons:
Room maintenance issues
Limited amenities
Poor value for money

Categories

Cleanliness
8.15
Housekeeping was very clean and attentive, but some rooms showed signs of being poorly maintained.
Service
9.15
Housekeeping staff were excellent and personable, but management was disengaged.
Location
9.15
Great location, within walking distance to town and local attractions.
Room Quality
7.65
Rooms were comfortable but some issues like broken heaters and furniture quality were noted.
Amenities
7.15
Limited amenities; restaurant and bar were closed during our stay.
Value for Money
7.65
Paid $200 for rooms that did not match online descriptions, leading to a feeling of poor value.
Food and Beverage
5.65
Did not experience breakfast; inadequate amenities for in-room dining.
Overall Experience
8.65
Charming hotel in a great location but suffered from maintenance and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:28

Property Description

Garden Oasis and Culinary Delights

The Monte Vista Hotel in Black Mountain offers a serene garden, inviting shared lounge, and a charming terrace for guests to unwind. Indulge in delectable meals at the on-site restaurant and savor a drink at the cozy bar.

Comfortable Rooms and Warm Hospitality

Each air-conditioned room at this 3-star hotel is equipped with free WiFi and a private bathroom. The non-smoking property ensures a peaceful stay, while the attentive staff at the 24-hour front desk are ready to assist with any needs.

Explore Nature and Local Attractions

Located near scenic hiking trails, guests can immerse themselves in outdoor adventures. Additionally, popular attractions like the Folk Art Center and Harrah's Cherokee Center are a short drive away. Book your stay at The Monte Vista Hotel for a delightful getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.9
Based on 384 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 7.15
Value for Money: 7.65
Food and Beverage: 5.65
Overall Experience: 8.65
R
Robert Mark • couple • us
9
2026-01-01 • via Nuitee
R
Robert • solo_traveller • us
10
I will look forward to my next stay with you.
Pros:

Each staff member made me feel welcome and at home. I appreciate that like kind and thoughtful manner. Thank you for a wonderful experience.

2025-12-28 • via Nuitee
C
chantal • solo_traveller • us
9
2025-12-22 • via Nuitee
V
Vicki • couple • us
10
Clean and comfortable with historical charm.
Pros:

Historic charm.

Cons:

Small bathroom No breakfast available.

2025-12-20 • via Nuitee
A
Amy • couple • us
9
Pros:

Cute place, wonderful staff, good location!

Cons:

The floor squeaked, the bed squeaked, and i felt like i was making too much noise every time I moved.

2025-12-13 • via Nuitee
N
Nancy • couple • us
10
Pros:

Very charming and in a great location to walk to downtown shopping and restaurants. Staff is very helpful and welcoming.

Cons:

Cannot think of anything.

2025-12-07 • via Nuitee
• solo_traveller • us
10
Pros:

Megan, Michelle, and Kristin were wonderful.

2025-12-05 • via Nuitee
S
SAMANTHA • couple • us
9
We loved our time at the Monte Vista!
Pros:

Great location, charming, and spacious

2025-11-24 • via Nuitee
K
Kate • solo_traveller • us
10
2025-11-24 • via Nuitee
S
Steve • couple • us
10
2025-11-23 • via Nuitee
T
Tom • solo_traveller • us
9
Very good
Cons:

Poor plugs in room
Handicapped access could be improved
I understand renovation is planned my fervent request is to preserve at all cost the special nature of this wonderful place Do not homogenize

2025-11-15 • via Nuitee
C
Case • couple • us
5
Pros:

Location

Cons:

The hotel was run down and looked nothing like their website. We were disappointed.

2025-11-14 • via Nuitee
R
Randall • couple • us
3
Disappointed
Pros:

Did not even see the breakfast.

Cons:

Put a tv in the rooms and decent sitting chairs in the room. Update the furnishing, there are antique look furniture and then there is junk furniture that is all chipped up.

2025-11-10 • via Nuitee
R
Rodney • solo_traveller • us
10
Verry quiet n plesent
Pros:

Customer service was AAA++++++ the manger n owner was berry nice

Cons:

I love the place

2025-11-08 • via Nuitee
M
Megan • couple • us
8
Good stay. Clean. Walkable to town. Non functioning fireplace in room.
Pros:

Within walking distance to everything in town. Clean.

Cons:

I specifically picked this hotel for the fireplace in the room. We got to the room, couldn’t figure out how to turn on the fireplace, asked the front desk person how to turn it on and were informed the fireplace did not work in our room. I was more than disappointed since that was the sole reason I booked a room at this hotel. We were not offered a room with a working fireplace. Also restaurant and bar were closed for renovation at time of stay.

2025-10-28 • via Nuitee
M
Maureen • couple • us
10
Amazing place in a beautiful town.
Pros:

Loved the old school feel and charm. The outdoor space is fabulous and the local is wonderful.

Cons:

Wish the room had a tv- I understand why they don’t but we had a long day and wanted to watch some college football.

2025-10-27 • via Nuitee
A
ANDREW • couple • us
10
Pros:

Love This property; comfortable and cozy.

2025-10-27 • via Nuitee
K
Kathleen • couple • us
4
Would Not Stay There Again!
Pros:

Housekeeping did an excellent job and were very personable. They are not included in the staff review above. They actually were engaged at the level we would have expected of management. They were very helpful and cared about our comfort unlike the site's manager. They were very apologetic of the fact that we had to change rooms twice, unlike management who never apologized.

Cons:

Manager seemed disengaged and mostly remained out of site. Our first room had a broken heater (could not set below 77 degrees). The front desk offered to put us in a suite where a bed was not made up and had a huge stain on the mattress. The entire "suite" was dreary and creepy. Housekeeping told us that we should never have been told we could be in that room because it had not been cleaned. Housekeeping then told us we could stay in another room and although there was no heat or cool air we were able to open the window. The room was very clean and we appreciate their efforts. All this took time out of our limited stay and we were late for our anniversary celebration at a local restaurant. We were told the hotel is closing soon for renovations which are sorely needed. What bothered us the most is that the photos on the web site did not match the hotel's reality. We paid $200 for the room and in no way did we get value for the money. Booking.com, can you reimburse us?

2025-10-23 • via Nuitee
D
Denise • couple • us
4
Perfect location, only "ok" stay
Pros:

Staff was very friendly, although unable to assist with the issues we encountered.

Cons:

When we realized we had to request towel service, apparently there were no towels or wash cloths left - all they could provide were floor mat towels. Seriously? And I would have like to know in advance that the floors are all hardwood...meaning when the guest in the unit above me got up, I would be awakened by the back and forth over my head....even though it was still very dark outside.. No restaurant, no in-room coffee. Go down to the lobby and stand in line with all the other guests at the single cup Keurig ..

2025-10-20 • via Nuitee
J
Joan • couple • us
10
Wonderful historic property with plenty of places to relax outside.
Pros:

The charm of the 1937 hotel. The staff was helpful and very accommodating. Nice bathroom. Pet friendly.

Cons:

Would’ve liked cups in the bathroom. Better queen mattress- it sunk in middle. Towel rack in bathroom.

2025-10-12 • via Nuitee