Hotel Cantoria

なし。

淋浴間的門有縫隙，導致水一直漏出去
讓地板一直淹水濕濕的

Não tive problemas na acomodação

Poca scelta di dolci e salati e nessun fornetto elettrico o scalda toast per riscaldare pane o croissant freddi. Abbiamo dovuto parcheggiare dove trovato posto lungo la strada perché davanti l'hotel non c'è un'area destinata al carico e scarico. Avendo vari bagagli perché restavamo a Firenze per una fiera per 3 giorni , è stato complicato. Ma la cosa che veramente non abbiamo apprezzato è stata la camera assegnata. Avevamo prenotato più di 3 mesi fa' richiedendo una camera KING DELUXE . La sera siamo arrivati e la stanza 501 assegnata era piccolissima , una STANDARD. Giustamente abbiamo richiesto un cambio avendo pagato per una camera grande. Ci hanno spostato al terzo piano(quello per stranieri, così ha spiegato il ragazzo alla Recption) Camera grande ma bagno piccolissimo e senza il bidet. E' sttao inutile prenotare così in anticipo .

Check out was early 10

Alcuni dettagli della camera (es: serratura un po' difficoltosa nel funzionamento), assenza del bidet e di un armadio chiuso.

Habitación algo ruidosa por estar cerca de la recepción

As a female solo traveler, I was bullied, and physically injured by the male receptionist at Hotel Cantoria.
Knowing I had a flight to catch and it was pouring rain at dawn, he maliciously refused my card payment for the city tax (only €12!), forcing me to go out into the rain twice to find an ATM.They put a notice on the front desk but I was never notified that I needed to pay the city tax by cash when I checked in. He saw me struggling with heavy luggage and an umbrella, yet showed zero empathy.
While trying to navigate their heavy, dangerous iron gate in the rain after being locked out, my finger was crushed and is now severely swollen and painful. The most disgusting part? Once he saw I couldn't get cash, he processed my credit card immediately with a terrible attitude.If the machine was available all along, why force a guest into the rain twice!!!
When I spoke up, he threatened to call the police. STAY AWAY if you want to stay safe and be treated with basic human respect.My "stress level" was a direct result of your staff’s hostility.Having a notice doesn't excuse a total lack of flexibility. You admitted you have a working card machine. Forcing a guest into a rainstorm over 12 Euros, only to "kindly" accept the card later, is not an act of kindness. If you could take the card, you should have done it the first time I asked.You dismissed my injury by saying you "had nothing to do with it." As a hotel, you have a duty of care. Your rigid and unnecessary demands directly placed me in a hazardous situation (handling luggage and an umbrella in the rain at an iron gate) that led to my injury. Intimidation is not just physical contact; it is an aggressive attitude against a distressed guest who was simply asking for a reasonable payment method.Telling a female traveler that she "isn't prepared" to travel alone and needs a "companion" is offensive and personal attack!

Odor muit desagradável de onde fica o edifício. Café da manhã ruim

Room too hot. Unable to control temperature. Noisy air conditioner outside windows. Only double bed not queen.