Embassy Suites by Hilton Chicago Naperville

Nice location and I give the property a 100,staffs are excellent and ready to help,very polite and full of smile.Breakfast was all you can think a breakfast should be made of.

Big suites, good for family, kitchenettes. Staff was very attentive.

Came here with two friends for two nights. We had a two-queen-bed suite with a pull-out couch.

The room overall was cozy, not huge but with enough room for the three of us to sit comfortably and watch TV together and hang out. There is a small kitchen sink, a small fridge (big enough to hold some drinks or a small amount of food) and a microwave, plus the little in-room coffeemaker. I slept on the pull-out couch and while the mattress was fairly thin, I still managed to sleep well. We did need to make the bed - sheets were in the closet in the bedroom.

The bathroom was spacious and clean, though there were a few tiny maintenance issues - the body wash bottle was empty and did not get refilled by housekeeping (we forgot to let them know), the TP holder was leaning at an angle, and a corner of the mirror was broken. But nothing major. Water pressure was OK, not amazing.

My major pet peeve for hotels in general is that there are never enough hooks or towel racks in bathrooms, and this was definitely true here - there was one hook behind one door and one next to the tub and that was it. Could have easily hung a larger towel rack on either of those spots.

The hotel itself is pretty nice - we did take advantage of the "managers reception" aka happy hour, which offers light snacks and two free drinks. The breakfast was quite good, with a nice range of options including potatoes, meat, eggs, make your own omelet, fruit, yogurt, pastries, oatmeal, etc. They should really put some signs up directing people better, though; you walk in at the end of the line and it wasn't obvious to me until the second day that I'd come in the wrong way.

Location-wise it's very convenient - right off I-88 with a bunch of restaurants in the same development (including Thai, sushi, pizza, burritos/tacos, a deli and several higher-end sit down restaurants). There is more down Diehl Rd - including a Super Target, a movie theater and lots of restaurants.

There are EV chargers, but I tried two and neither were working, so driver beware there.

I live not too far from here, but it was nice to have a central spot to meet friends for a weekend together, and I'd definitely recommend it to people for the location and the tasty breakfast.

Managers: train housekeeping to check on things like the body wash bottles and the ice bucket (ours was busted and we didn't get a replacement bag)

Rooms was clean and smelled good.

Clean and comfortable

Location. Clean. Breakfast

Something is terribly wrong at this hotel. I have stayed here many times over the years and always had a good stay. They currently have no heat on the first floor. The breakfast and bar areas are hovering around 55 degrees. The staff is wearing multiple sweatshirts and some even are wearing winter coats. Two different employees told be that the heat has been out since November! One told me that they didn't have budget to fix the problem last year and hoped to fix it soon. She also told me that "they were a franchise, so they are not held to the same standard as a company owned Hilton locations." I left a message for the General Manager and he never returned my call. I contacted Hilton Corporate (a call center in Egypt) and they said someone would get back to me in 48 hours. In my opinion, the customer service and quality that made this hotel chain great has been cost cut out of the organization. Sad to see.

Beds and pillows were comfy. Room was clean and comfortable.

Breakfast, drinks

The hotel was clean