Residence Inn by Marriott Durham Duke University Medical Center Area

I had a wonderful experience here, even though it was only for a day. Tiffani at the front desk made the experience well worth it. She was very informative and offered excellent customer service.

Great location to get to work in a short time. The staff is helpful and welcoming, especially Deniasia.

Location:
Very convenient Durham location, especially for medical appointments and visiting Duke. Easy to access and well situated for the area.

Atmosphere:
The hotel has a modern, updated look. The breakfast/eating area was nice and spacious with a clean, open feel. Overall, the atmosphere felt functional and contemporary, though not especially warm or distinctive.

Rooms:
Our room was spacious with modern décor. The standout feature was the extra-large bathroom and generous vanity area — an excellent layout, especially for longer stays. The room was clean upon arrival. However, the refrigerator appeared older and made a persistent ticking/compressor noise.

Value:
As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and have a strong sense of brand standards. Given the nightly rate, paid parking, limited parking availability, and significant sleep disruption from the HVAC system, the overall value did not feel aligned with expectations.

Cleanliness:
The room itself was clean. However, the shower was missing body wash upon arrival, which required a call to the front desk.

Noise Level:
This was the primary issue. The HVAC unit was extremely loud and cycled on and off throughout the night. There was no clear way to turn it off completely for sleeping. It repeatedly woke us up. Combined with the ticking refrigerator, it made for a very restless stay.

Service:
We brought the HVAC noise and missing body wash to the attention of Tiffany and a woman who appeared to be a manager (Scott). Both were polite, but no Bonvoy points or other compensation were offered.

Amenities:
We arrived just as breakfast was closing. It appeared to be standard Residence Inn fare — nothing special — though the dining area itself was spacious and pleasant. Parking is quite limited: very few exterior spaces, a small garage, and paid parking on top of that, which added to the frustration.

Overall:
While the location and room layout are definite strengths, the noise issues and parking limitations would lead us to choose another hotel in Durham for future visits.

We stayed over the weekend and had a pleasure to be assisted by Deniasia.
She was very accommodating and professional! Excellent customer service! Will definitely consider staying again at Residence Inn.

We have stayed at this hotel multiple times and it never disappoints. From Tiffani and Nae at the front desk to Brad the shuttle driver the kindness is endless. Our rooms are always spotless, the breakfast is on point and the hot coffee in the lobby is always a bonus. You will not be disappointed!

Deniasia was extremely helpful in checking us in as we arrived late. She waited for us and could not have been more pleasant or hospitable. She made our experience that much more enjoyable!!

It was our very first visit to the Raleigh/Durham area. We were greeted by Tiffani who was so pleasurable. Although it had been the coldest weather we had been in 2 decades, her warmth helped to make us feel better. She took into account our age & moved our room closer to the elevator to lessen our walk. We really liked the parking, hotel layout and the older building architecture. Nice memories made.

My daughter was interviewing with Duke University. Residence Inn was clean and a great location. Tiffani at the front desk was wonderful, helpful and always had a smile on her face. She would go out of her way to help with any requests, also very competent! Thank you Tiffani for making our stay so enjoyable, you deserve a bonus! 😊

My wife and I stayed at Residence Inn at Marriott. It is just a few minutes from the Duke Cancer Center. The location was ideal. There are plenty of restaurants and a couple of stores within a 10 minute drive. Because I went through Duke Concierge, I was able to find a discount for the room and parking.

There is a good atmosphere. The hotel has been updated and the suites are roomy. The continental breakfast is fine with options.

What set the tone for this visit was how I was greeted. As soon as I walked into the hotel, Deniasia helped me feel welcomed. She answered my questions and offered suggestions when asked about dinner.

The internet didn’t work in the rooms, but Deniasia helped me make sure that everything was hooked up correctly. She always had a smile and she treated me like she was there to help, which added to the overall positive experience.

Because of the snow, I stayed at the Residence Inn in Durham. It was a very cozy experience. Thank you Tiffani for your assistance in transitioning my reservation. Your customer service was the best part of the stay.

My wife and I stayed here while she was receiving treatment for her multiple myeloma at Duke for the month of December. The location was great for our situation with restaurants within walking distance and a great place to walk (around Duke Campus) right next door. The biscuits and gravy are fantastic as well. However, the best thing about the hotel is its people. Everyone is so friendly and welcoming: front desk, maintenance, breakfast team, housekeeping management and overall management. A special shoutout to Deniasia at the front desk who made us feel welcome from the first time we entered the hotel.

Can’t say enough about the service and the experience while staying at the Durham Residence Inn. I recently completed a 2 month stay in one of their studio rooms. The frequency of cleaning was appropriate but staff would go out out their way to get you anything additional you might need. Amenities were great, including the gym and bar area. The rooms appeared to be updated recently for a modern feel. The location is excellent if you are looking to explore all that downtown Durham has to offer. And circling back to the staff - I want to give a shoutout to Scottie, Tiffany, and Nana for being so friendly, helpful, and welcoming. Those small touches help significantly when away from home for so long. Looking forward to getting back there soon!

All the staff was very nice and made sure we were taken care of daily. We loved how clean all the rooms were and the cleaning staff did an outstanding job. The front desk was always greeting us either coming or go. It was a very professional group and also the maintenance staff. The three that stood out was Tiffani …, Deniasia and Megan were the best looking after us…

Best two things about this hotel are the staff and the location. Starting with Tiffani at the front desk and then everyone else we encountered in the 9 days we stayed, staff is exceedingly friendly and welcoming. The hotel is perfectly located close to food, bars, campus, and shopping without the hassle of downtown parking. With a small open lot in back of the building, a covered garage, and a large open lot, there was always space available, no matter when we arrived and it was easy to navigate.

This is an older RI property and it shows in some areas. While some upgrades have been made with a well outfitted gym and brand new LG machines in the guest laundry, some of the room furniture was well used and past the point of needing to be replaced. That said, the hotel is clean, convenient, and close to so much downtown. No regrets staying here and would do it again.

We chose the Residents Inn as the hotel for our guests attending our daughter’s wedding. We interacted with Megan Wade,Sales Coordinator to set up the rooms. Megan was not only friendly and attentive, She treated us as though we were one family. She helped us through the rough spots with attention and kindness. We are grateful to Megan for sharing our enthusiasm and excitement over this once in a lifetime event and for her attention to every detail. Megan embodies true professionalism which is hard to find these days. We highly recommend the residence Inn and Megan Wade.

Deniasia is wonderful! Easily solved a “complex computer problem” for me and now my friends can go to the KEB MO concert…👏👏👏👏👏👏👏👏