Sure Hotel by Best Western Lockerbie

Hotels
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Sure Hotel by Best Western
7.7 (293 reviews)
Old Annan Road , Lockerbie , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
clean
friendly staff
good food
Cons:
poor service
noisy rooms
tired appearance

Categories

Cleanliness
8.2
General sentiment was positive about cleanliness with mentions of tidiness.
Service
6.7
Several reviews indicated staff was not welcoming or friendly.
Location
8.2
Conveniently located just off the motorway.
Room Quality
7.2
Mixed reviews; some rooms were comfortable but some others showed signs of being tired.
Amenities
7.7
Basic amenities present, but some areas, like the bar, were noted as underwhelming.
Value for Money
7.2
Some guests felt they were overcharged, particularly regarding breakfast fees.
Food and Beverage
8.7
Food received positive feedback, although drink selection was limited.
Overall Experience
7.7
Overall experience was averaged; some guests indicated they would not return due to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:14

Property Description

Convenient Location: Situated on the outskirts of Lockerbie near the M74 motorway, Somerton House Hotel offers easy access to various attractions.

Comfortable Rooms: Each room is furnished with a TV, telephone, and a hairdryer, ensuring a cozy stay for all guests.

Free Amenities: Enjoy complimentary WiFi throughout the property and make use of the free parking facilities during your visit.

Experience the tranquility of the surrounding countryside and explore nearby attractions like Grey Mare’s Tail Waterfall, Dalton Pottery Art Café, and Lockerbie Golf Club during your stay at Somerton House Hotel. Book now for a relaxing getaway!

Important information:

Please note lunch is not available at the property. Breakfast and dinner served only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 2 years old to 4 years old stay for £7.50 per person per night when using an available cot.
    Children from 4 years old to 16 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 293 reviews
Cleanliness: 8.2
Service: 6.7
Location: 8.2
Room Quality: 7.2
Amenities: 7.7
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 7.7
A
Adrian • couple • gb
1
2026-06-20 • via Nuitee
I
Isabella • couple • gb
1
Absolutely awful
Pros:

Nothing staff rude and not helpful Room was not clean obvious floor had not been cleaned

Cons:

Informed on arrival at 2030 good stopped at 2000. Also bar was closed what kind of hotel is this. We paid for B&B but left early as just wanted to get out of there.

2026-06-16 • via Nuitee
G
Graham • extended_group • gb
8
2026-05-14 • via Nuitee
N
Noden • couple • gb
9
Great over night stay, tea a breakfast was excellent. Brilliant service
Pros:

Great superior double room

2026-05-14 • via Nuitee
S
Sian • solo_traveller • gb
10
Pros:

We got a call from the owner directly to say that due to unforeseen circumstances we had been booked and upgraded to their sister hotel only a few mins drive away from our originally booked hotel.
On arrival we were greeted by Glen the owner who was amazingly helpful and charming, full of knowledge about the area...even offered to give us a lift into town if we wanted it.
The room was comfortable and tastefully decorated with comfortable furniture and bed.
Food was lovely and well presented with an amazing view from the dining room.

Cons:

No complaints.

2026-04-30 • via Nuitee
C
Chris • solo_traveller • gb
4
Cons:

Food, dinner was dire, only two staff working include the 'chef'

2026-04-19 • via Nuitee
A
Andrew • couple • gb
8
An easy place to stay, all the staff we met were helpful
Pros:

The communication from reception was excellent when we had a late arriving issues

Cons:

The smoking area seemed to be just outside the main entrance, it is off putting to walk through smoke and set full ash trays

2026-04-02 • via Nuitee
A
Adrian Batterley • extended_group • gb
10
2026-03-31 • via Nuitee
M
Mark • solo_traveller • gb
7
Good hotel ,for a one night work stay in great location off the motorway.
Pros:

Great Scottish Breakfast

Cons:

Could be noisy with trades people staying but ok when settled down.

2026-03-23 • via Nuitee
I
Ian • couple • gb
10
Pros:

Lovely room and bathroom

2026-03-18 • via Nuitee
M
Michael • solo_traveller • gb
10
Ideal stop over , very accommodating, very clean.
Pros:

Travelling for work and needed over night stay on return to England, very accommodating, nothing was too much trouble, nice evening meal and a hearty breakfast. The room was very clean and everything I needed was provided. Great stay thank you.

Cons:

Nothing,

2026-03-05 • via Nuitee
M
Matthew • solo_traveller • gb
10
A very clean and welcoming hotel with great rooms presented to a high standard by fantastic people.
Pros:

The hotel was immaculately clean, the rooms were spacious and well decorated, after a long day travelling the hotel was a welcome sight, and the hotel was a great place to stay, very well presented, and the staff were next level friendly. Food - great, nice and freshly cooked to order from a small menu of tasty food which meant they were able to make fresh for you, breakfast was the same - just a real lovely family run venture - well done. Next time I am in the area this will be the place to go.

2026-02-27 • via Nuitee
G
Gardner • solo_traveller • gb
8
We found the stay suited all our needs
Pros:

Spacious comfortable and convenient

2026-01-31 • via Nuitee
A
Andrew • solo_traveller • gb
1
Never again.
Pros:

Not much.

Cons:

After a long journey in terrible weather it was very, very disappointing to find the restaurant closed at 8pm. Hotel is basic to say the least and not particularly clean. The young girl working both reception and the bar by herself was friendly and helpful enough.

2026-01-19 • via Nuitee
K
Kieran • couple • gb
4
Cons:

No food or service when we arrived

2026-01-12 • via Nuitee
N
neil • extended_group • gb
7
2025-12-21 • via Nuitee
D
Dave • solo_traveller • gb
6
2025-10-28 • via Nuitee
P
Philip • extended_group • gb
9
A comfortable, welcoming and friendly hotel.
Pros:

The place was friendly and welcoming.

Cons:

Nothing!

2025-10-24 • via Nuitee
J
judith • couple • gb
7
It was OK, but that was all.
Pros:

WE WERE RATHER SURPRISED TO FIND THAT BECAUSE WE BOOKED WITH BOOKING .COM THE BREAKFAST WAS NOT INCLUDED. THE RECEPTIONIST THEN TRIED TO CHARGE US FOR 4 FULL SCOTTISH BREAKFASTS INSTEAD OF TWO FULL SCOTTISH AND TWO CONTINENTAL. We will not use Booking.com again. We felt swindled out of our breakffasts.

Cons:

See above

2025-10-20 • via Nuitee
A
Alex • extended_group • gb
6
not too bad but could have been better
Pros:

Not the best hotel during our tour of scotland. Kept getting moved by staff in the bar in the evening so they could set up for breakfast, Poor choice of drinks at the bar & breakfast was average.

Cons:

Staff should have been more welcoming, friendly & helpful.
Breakfast should have more choice of cereals/pastries.

2025-10-06 • via Nuitee