Emerald Puteri Hotel

Hotels
7.8 (1045 reviews)
50, JALAN PERMATANG GEDONG, TAMAN SEJATI INDAH,SUNGAI PETANI , Sungai Petani , my
+60 13-804 7939

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Children allowed

Facilities

WiFi available
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Good location
Cons:
Food quality
Cleanliness issues

Categories

Cleanliness
7.44
Cleanliness was mentioned as an issue with the bathroom and some parts of the room.
Service
8.91
Staff hospitality and professionalism were highlighted positively.
Location
8.95
The location was praised for being close to food options and shops.
Room Quality
8.4
Rooms were reported as clean and spacious but had some wear.
Amenities
6.93
Limitations in maintenance of amenities like the pool and bathroom supplies were mentioned.
Value for Money
8.39
Overall value considered average, neither exceptional nor disappointing.
Food and Beverage
5.44
Breakfast quality was described as unsatisfactory with limited options.
Overall Experience
7.91
Overall experience averaged due to excellent service but issues with food and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Modern Rooms with Comfortable Amenities
The fully air-conditioned rooms at Hotel Emerald Puteri are designed with modern furnishings, ensuring a comfortable stay for guests. Enjoy amenities such as flat-screen satellite TV, tea/coffee maker, ironing facilities, and a hairdryer.

Convenient Location for Business and Leisure
Situated in the heart of the business and commercial area of Sungai Petani, the hotel offers easy access to Parkson Parade, convenient stores, Clock Tower, and the railway station. Explore the city with ease and convenience during your stay.

Dining Options and Outdoor Pool
Indulge in local and international cuisine at Emerald Cafe or opt for room service for a private dining experience. Unwind by the outdoor swimming pool after a day of business meetings or sightseeing.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Location

Guest Reviews

7.8
Based on 1045 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 8.39
Food and Beverage: 5.44
Overall Experience: 7.91
N
NOR AZAH • solo_traveller • my
8
2026-08-21 • via Nuitee
K
Khor • solo_traveller • my
5
Complaint for the room
Pros:

The bed is comfortable.

Cons:

The bathroom shower floor is floated even showering with low water pressure. Toilet bowl are so dirty. Carpet looks dirty. Switch button cover broken. Outside was so noisy whole night. Vehicles all the time. Morning breakfast sucks. No buffet, only ala cart ordered. Western breakfast all fried, not healthy + flies around.

2026-08-14 • via Nuitee
M
Mohd Anuar • couple • my
10
Pros:

Very good

Cons:

Very nice

2026-08-10 • via Nuitee
M
Mohamad Daneil Hambali • solo_traveller • my
9
Pros:

Lokasi sangat strategic, dekat dengan kedai2 makan, beli barang. Jalan kaki je dah sampai. Bilik sangat selesa.

Cons:

Ada beberapa facility dlm bilik perlu diperbaiki. Shower agak slow, kurang bersih dan lampu ada yg dah berkelip

2026-08-09 • via Nuitee
N
Nazri • couple • my
7
2026-08-09 • via Nuitee
N
Nuri • solo_traveller • my
6
Pros:

Location quite good

2026-08-07 • via Nuitee
A
anonymousssssss • solo_traveller • my
9
Pros:

location

Cons:

nothing

2026-07-19 • via Nuitee
A
ARIYANI • solo_traveller • my
6
2026-07-17 • via Nuitee
U
Umadevi • couple • my
6
Stay was just okay - just a quick trip . Hotel need to be cleaner. Food breakfast taste and quality can be improved .
Pros:

Location
Pleasant and friendly staff

Cons:

Cleanliness - small cockroaches in the room and bathroom
Bathroom not clean

2026-07-15 • via Nuitee
W
Wan Alin WZ • solo_traveller • my
8
2026-07-14 • via Nuitee
T
The HR Godfather • solo_traveller • my
10
2026-07-08 • via Nuitee
S
Sandy • solo_traveller • my
3
Pros:

Location

Cons:

The hotel played the praying song whole night, caused bad sleeping.

2026-07-05 • via Nuitee
N
Nurshaheerah • couple • my
7
2026-06-29 • via Nuitee
N
nurul • extended_group • my
7
2026-06-29 • via Nuitee
A
AZHAR • solo_traveller • my
8
2026-06-24 • via Nuitee
J
JOHARI • couple • my
8
Cons:

Pls send the receipt

2026-06-23 • via Nuitee
M
MARLINI • couple • my
7
2026-06-19 • via Nuitee
C
Choudhary • solo_traveller • in
5
2026-06-19 • via Nuitee
S
Sharifah Zuraida • solo_traveller • my
9
Will come again.
Pros:

Friendly staff. Cleans and so privacy

Cons:

Some sounds from out side the window

2026-06-17 • via Nuitee
S
Syarmela Hanum • couple • my
3
2026-06-16 • via Nuitee