Emerald Puteri Hotel

Hotels
7.8 (1008 reviews)
50, JALAN PERMATANG GEDONG, TAMAN SEJATI INDAH,SUNGAI PETANI , Sungai Petani , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent service
Good location
Cons:
Food quality
Cleanliness issues

Categories

Cleanliness
7.44
Cleanliness was mentioned as an issue with the bathroom and some parts of the room.
Service
8.91
Staff hospitality and professionalism were highlighted positively.
Location
8.95
The location was praised for being close to food options and shops.
Room Quality
8.4
Rooms were reported as clean and spacious but had some wear.
Amenities
6.93
Limitations in maintenance of amenities like the pool and bathroom supplies were mentioned.
Value for Money
8.39
Overall value considered average, neither exceptional nor disappointing.
Food and Beverage
5.44
Breakfast quality was described as unsatisfactory with limited options.
Overall Experience
7.91
Overall experience averaged due to excellent service but issues with food and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Modern Rooms with Comfortable Amenities
The fully air-conditioned rooms at Hotel Emerald Puteri are designed with modern furnishings, ensuring a comfortable stay for guests. Enjoy amenities such as flat-screen satellite TV, tea/coffee maker, ironing facilities, and a hairdryer.

Convenient Location for Business and Leisure
Situated in the heart of the business and commercial area of Sungai Petani, the hotel offers easy access to Parkson Parade, convenient stores, Clock Tower, and the railway station. Explore the city with ease and convenience during your stay.

Dining Options and Outdoor Pool
Indulge in local and international cuisine at Emerald Cafe or opt for room service for a private dining experience. Unwind by the outdoor swimming pool after a day of business meetings or sightseeing.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1008 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 8.39
Food and Beverage: 5.44
Overall Experience: 7.91
R
ramlan • family_with_children • my
5
Fair
Pros:

Front office need more training and always smile

Cons:

Location nearby with restaurants

2026-05-03 • via Nuitee
A
Abdullah • family_with_children • my
6
Cons:

Don't have tooth brush

2026-04-14 • via Nuitee
A
Azri • family_with_children • my
8
Pros:

Selesap

2026-04-07 • via Nuitee
H
Hassan • couple • my
8
2026-04-04 • via Nuitee
R
Ruby • family_with_children • ca
8
2026-04-03 • via Nuitee
Z
ZAIM AZRI • family_with_children • my
10
Pros:

The best

Cons:

Best

2026-04-01 • via Nuitee
M
mr Is • family_with_children • my
8
2026-03-28 • via Nuitee
N
NOR SHAM SINAR • extended_group • my
6
Jika ada pilihan lain saya tidak akan pilih hotel ini, maaf🙏
Pros:

Easy access

Cons:

Aircond tak sejuk, bilik eksekutif
Breakfast ala carte, no buffet
Car park terlalu sempit 😓

2026-03-28 • via Nuitee
S
Syukri • family_with_children • my
5
Pros:

parking sgt susah.. bilik ok sedang enak.. kebersihan ok2 sahaja

2026-03-24 • via Nuitee
P
Puti Mazura • family_with_children • my
7
Pros:

Location, the bed, friendly (but not overly) staff

Cons:

I was greeted by a cockroach in the bathroom, which was otherwise clean.

2026-03-15 • via Nuitee
柳橙汁 • family_with_children • my
8
2026-03-05 • via Nuitee
C
Che Su • family_with_children • my
10
2026-03-04 • via Nuitee
F
Firdaus • couple • my
8
2026-03-03 • via Nuitee
R
RIZUWAN • family_with_children • my
9
2026-02-23 • via Nuitee
H
Habibie • couple • gb
10
2026-02-10 • via Nuitee
K
KHAIRIL MASRI • solo_traveller • my
10
2026-02-08 • via Nuitee
M
mr Is • family_with_children • my
8
2026-01-29 • via Nuitee
H
Hawa Nabilah • family_with_children • my
7
2026-01-19 • via Nuitee
R
Rosma • couple • my
5
2026-01-19 • via Nuitee
K
Khairatul • family_with_children • my
4
TAK NAK DATANG DAH
Cons:

BREAKFAST TAK BEST LANGSUNG. MENU TAK MENARIK. NASI LEMAK, AYAM GORENG, BIHUN GORENG, MEE DAN KUEW TIOW SUP, BUAH BETIK, BUBUR KOSONG, POPIA GORENG DAN ROTI BAKAR. TELUR. ITU SAHAJA.
TURUN BREAKFAST JAM 8 PAGI. MAKANAN TINGGAL SIKIT. TIDAK DITAMBAH.
NASI LEMAK KERAS DAN SEJUK. BIHUN GORENG LIAT. SAMBAL NASI LEMAK SENDU.
TELUR SEMUA HABIS. TINGGAL BEKAS KOSONG.SCRAMBEL EGG TAK SEMPAT AMBIL DAH HABIS. BILA DITANYA, STAFF KATA DAH HABIS.
PADAHAL SAYA TURUN PUKUL 8.00 PAGI. SEMUA MAKANAN TIDAK DITAMBAH. KALAU SIKIT, MAKAN SAHAJA APA YANG ADA TU SAHAJA LAH.
MEE, KUEW TIOW, HANYA CUKUP UNTUK PORTION 1 MANGKUK UNTUK 2 ORANG MAKAN SAHAJA. SAYA BAYAR UNTUK ANAK SAYA 2 ORANG BREAKFAST.
SAYA ORANG TERAKHIR DAPAT AMBIL KUEW TIOW DAN MEE. DAH HABIS. NAK ULANG MAKAN LAGI TAK DAPAT MAKAN DAH. BUAH PUN ADA LAH BEBERAPA POTONG SAHAJA LAGI.
BREAKFAST JAM 8.00 PAGI YANG SENDU. TAK ENJOY LANGSUNG MAKAN BREAKFAST DIA.

BILIK PULAK- MASUK MASUK BILIK, LAMPU DAN SWITCH TV TAK BOLEH ON. TOILET, SHOWER FOAM DAN SHAMPOO HABIS TAK TAMBAH. TEKAN-TEKAN TAK KELUAR APA DAH HABIS. MALAS NAK COMPLAINT . PAKAI SENDIRI PUNYA. STAY 1 MALAM JE. SINKI TAK BERSIH. TAK ADA SABUN CUCI TANGAN DAN BERUS GIGI DISEDIAKAN.

2026-01-19 • via Nuitee