Hotel Emerald

Kinda old and run down. Towels were so bad. Smelt smoke in the room

Staff was very nice though!

Hotel is clean, rooms are good size and well-maintained. The reception, dinning and room service staff are supportive, decent, polite, humble and co-operative. Food quality is very good, hygiene is maintained and the room service is also very nice. Dinner spread is exceptionally good, with wide choice of items. Only issue is the hotel doesnt have lift/elevator facility and it is located on 1st and 2nd floor with huge steps to climb.

No lift had to clime 27 steps. No porters and Werribee difficult for 88 year person clime. I cancelled my booking with hotel right away. No news from Expedi regarding refund?

The hotel doesn’t have a lift which was problematic for those with mobility issues in our group. The staff were kind and went out of their way to help us with local phonecalls & taxis which was appreciated & accommodated us when extending our stay.
A few minor enhancements would improve the room e.g. having hooks behind the door in bathroom or a rail to hang towels. Breakfast could have more continental options but was not bad for what we paid. There was building work going on immediately outside the hotel which made it v dusty & noisy too.

Sleep quality is good, but cleanliness and amenities are strictly average.
For the price, I still feel it is better than what you get at a metro city or tourist destination. Very well located with restaurants, spas, and other business areas close by. The lock for room 210 wasn't working and they had to use the master key to lock when I stepped out for dinner. The morning breakfast was satisfactory. Poori chana being the highlight.
Have to use a few high steps to reach the reception and then rooms are further up. I wasn't taken to any elevator so I wouldn't know if that works exists.

This hotel is situated in the middle of the city with a market place, atm and bank under it. This is not a fancy hotel in appearance, but, their promptness, courtesy, food quality, service, basic facilities can easily surpass the same of many 3 star hotels.
Only drawback of this hotel: Has around 45 steps in one wing and around 30 steps in main wing. They do not have lift.

Service:
We requested for breakfast to be packed for atleast children and the amount and variety of breakfast they packed was sufficient for us two adults and two children.
I requested for check out at 3am in the morning, the manager gave his personal number, in case, people in reception does not pick up call. He made sure that the luggages I did not have to carry.
They provided electric kettle, complimentary tea bag, coffee powder, milk powder.

Food:
It is a vegetarian hotel and the food was tasty enough for me not to miss non-veg food.

Rooms:
We stayed in the family room in the new wing. It had two big comfy beds. The room air conditioner control worked properly, which is actually very rare in the hotel industry.

Satisfaction:
Would not have to think twice before booking this hotel again if I have to ever visit Chandigarh again. Loved their service.

We DID NOT get the room we paid for, the so called royal room with city view. What we got was a smelly, worn down room with stained headboard, dusty pull out bed for the additional bed requested with smelly blankets, smelly towels, broken tap, dirty walls, and no room service. When requested for a room change they said it'll be arranged the next day but it never happened. Complete nightmare and worst experience ever in Chandigarh. The hotel had no lift and my senior parents had to walk up the stairs. So called restaurant is at another side we had to walk down and walk up on the other side. The photos are just gimmick the rooms are disastrous. The floor was so dirty my feet was black. I wish Agoda would take action on the hotel for lying to customers. I want a full refund if possible. Horrible experience ever!

Good experience we stayed in panchkula Chandigarh

Staff is good and friendly and hospitality good
A little over priced hotel I think
Food is good
We find one of the restraunt staff Mr Tanmoy Ganguly very helpful and polite,
Over all experience very good

We only stayed one night, but we would never want to stay here again. Our room was not clean, the light switches, bedside table tops, the couch, the outside of the fridge were filthy and grubby ... I didn't dare look closer. When we opened the wardrobe, we encountered 2 bugs merrily walking along the top of the door. In the shower, I used a tissue to clean a ledge I wanted to place my soap on. The tissue was black after one wipe. In the bed we found a hair and a dead little insect. We just did not feel comfortable at all.
The large windows overlook a huge carpark, so we had to keep the curtains drawn all the time. At night incredibly loud fast-paced beats kept us awake till 3 o'clock in the morning. Apart from that we heard the telephone ringing at reception all the time, doors slamming, loud conversations, clanging and banging from inside the hotel, as well as engines running, cars coming and leaving, doors being slammed shut and loud conversations from the car park. We were completely knackered this morning.
On the plus side: all staff were very friendly.

The food service was so bad staff was not attending the guests properly

We booked a non smoking room with a window including towels, hair-dryer and free wi-fi. We got a windowless room that smelt of cigarette smoke. There was an ashtray so someone had clearly smoked in the room. We had to ask for towels and a hair-dryer. Wifi was having "technical issues". Their answer to the smell was to spray the room with air freshener.
We asked for a better room and got one with a window but still smelt of cigarettes. Again the answer was to spray the room with air freshener. We had one towel but had to ask for a second. There is a night club downstairs which kept us awake the last night of our stay.

The hotel is good. There are nice and well organized room. Cordial staff and good food.
The only thing to note is that there is no lift and you have to take stairs to reach it.
Sukhna Lake and Art museum are nearby so you can enjoy it.
We stayed here to shorten our travel from Manali to Delhi

Our 3 night stay was faultless
Great location for sightseeing around Chandīgarh
Excellent reception staff whom accommodated our needs immediately
Basic spacious family rooms with all you need for a comfortable stay
Nice breakfast included with helpful staff serving you promptly
Thankyou Hotel Emerald

Nice

Very nice hotel .nice meeting with ram mohit and his team .very hospitable staff .planing to visit again..neat and clean rooms washrooms.. receptionist named Ashish ji was very nice person.delicious food ..

Dilapidated walls, stained curtains, yellowed pillow covers, dirty rooms, a small window like a jail cell, this must be worst than a dormitory - completely below average. Really a bad hotel to stay in.

Can’t believe there is a hotel like this in Madhya Marg, could really use some TLC

This hotel was filthy & substandard leaking taps , mouldy showers and the room I stayed in was riddled with tiny German cockroaches , I’d never stay here again or recommend anyone to stay here .
I think the other reviews for this hotel must be fake .
This hotel was a disgrace

I had booked one room for one night but was shocked to see the room without window or balcony. I requested for another room but they refused even there were some empty rooms. Another problem - Receiption staff was not there for 2 or 3 hours whenever i needed some services. Staff was helpful but unprofessional n not wearing uniform. Also they were not well educated. Hotel was so small n above shopping complex n we needed to walk upstairs as there was no lift. Pilllow covers n blankets were untidy n dirty n not washed after use. Chair covers were dirty. They didnt provide buffet breakfast but sent limited pure veg food to our room. Tv was not working properly. Not worth to stay.

good

good