Cambridge Quy Mill Hotel & Spa

Hotels
7.7 (3377 reviews)
Old Church Road , Cambridge , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Cleanliness issues
Cold rooms

Categories

Cleanliness
6.53
Hairs were found in the bath from previous guests, indicating a cleanliness issue.
Service
8.5
Staff were generally friendly and helpful, though there were some service delays.
Location
8.54
Great location for quickly and easily accessing town, appreciated by guests.
Room Quality
6.99
Rooms are comfortable, but some were cold and outdated, affecting the overall experience.
Amenities
7.52
Spa facilities consistent but some were disappointing; pool and sauna closed during certain times.
Value for Money
8.48
Overall good value given the staff friendliness and amenities offered.
Food and Beverage
8.03
Food quality was good with tasty options available, though some meals could have been improved.
Overall Experience
7
Stay was enjoyable but affected by cold rooms and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:07

Property Description

Luxurious Accommodations
Experience elegance and comfort in our cosy bedrooms at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection. Indulge in amenities like tea/coffee facilities, free Wi-Fi, and satellite TV. Some rooms even offer four-poster beds and stunning garden views.

State-of-the-Art Facilities
Immerse yourself in relaxation at our Grade II listed former watermill. Enjoy access to a modern fitness centre with a fully equipped gym, sauna, hot tub, steam room, and indoor swimming pool. Rejuvenate your senses in a historical setting.

Culinary Delights
Savour award-winning breakfast and exquisite cuisine at The Mill House Restaurant, awarded 2 AA Rosettes. Explore a variety of fine wines in a charming ambiance. Unwind in the Celtic Bar, offering a wide selection of whiskies and real ales.

Book your stay at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection for a luxurious escape near Cambridge's vibrant city centre and renowned University Colleges.

Important information:

Please note - No elevator
Extra beds are limited and subject to availability upon booking.
Any issues regarding extra beds will be handled by the hotel directly.
Please note standard rooms cannot accommodate extra beds.
Spa treatments need to be booked prior to arrival to avoid disappointment.
Please note that the property do not hold allocated slots for residents. (Treatments must be booked directly with the spa)
Early check in and late check out can be arranged for an additional fee (subject to availability)
We are family friendly hotel and we can offer extra beds (camp beds ) upon request during the booking time.
Executive double or Executive twin room can be add 1 extra camp bed or cot-upon request during the booking time.
Superior Room can be add 2 extra bed or sofa bed for 2 -upon request during the booking time.
Extra camp bed costs £20.00 from 12 years old + £15.00 for breakfast if they booked with breakfast.
Under 12 years old – staying free with parents
This property might host on-site functions, so noise may be audible in some rooms.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 3377 reviews
Cleanliness: 6.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 7
S
Scammer • couple • gb
6
Pros:

Distance between tables, lots of space

Cons:

Extremely busy at breakfast and had to wait for table service, maybe due to a wedding party also same time

2026-07-25 • via Nuitee
C
Charles • couple • gb
2
Filthy,out dated, over priced, did not live up to a good expectations.
Pros:

The location was okay and quite

Cons:

Me and my wife came here to have a night away and relax but as soon as we arrived we were hit with we had to pay for parking even though I had just paid £200 to stay one night!!! Then when we got in to are room a apparent superior king that had two single beds pushed together and was extremely filthy with dust everywhere and black mold in the bathroom and tooth paste and lime scale on the taps in the bathroom as well as the carpet have massive stains all over it and we spoke to the lady in the reception and she did move us rooms but whilst we were resolving the issues there was another lady that was staying at the property and she also had the same problems with her room being filthy. Not satisfied and definitely not worth my hard earned £200!!!!!

2026-07-25 • via Nuitee
K
Keenhunter • solo_traveller • gb
5
Cons:

No Airconditioning in the room

2026-07-24 • via Nuitee
A
Angela • couple • gb
9
Overall we enjoyed our one night stay
Pros:

The staff were warm and welcoming .. the food was delicious.. the outside setting was beautiful .. the bar area and resturants

Cons:

The rooms were outdated ..the pool area needs updating

2026-07-24 • via Nuitee
J
Jaiden • family_with_children • au
7
2026-07-23 • via Nuitee
J
Joseph • couple • gb
7
Lovely place but spoilt by having to pay for parking at hotel
Pros:

Unusual accommodation. Lovely surroundings. Clean.

Cons:

Have to pay for parking at hotels own car park £10 a night. Outrageous
Expensive.

2026-07-23 • via Nuitee
J
Joseph • couple • gb
7
Expensive
Pros:

Lovely surroundings

Cons:

Paying £10 to park

2026-07-23 • via Nuitee
C
Carole • family_with_children • us
7
2026-07-21 • via Nuitee
M
Michelle • extended_group • gb
1
2026-07-21 • via Nuitee
J
Jodie • couple • gb
10
We will be back
Pros:

Everything was so calm and relaxing , s

Cons:

I loved everything.

2026-07-20 • via Nuitee
I
Ian Harding • solo_traveller • gb
9
Lovely Hotel
Pros:

The hotel is lovely, very clean, air conditioning throughout was excellent especially as it was a very warm weekend.
The staff were excellent, very friendly and very helpful.
Would definitely consider staying here again

Cons:

Minor thing really our room on the top floor, we understand its an old building being a former mill and so not suitable for a lift, I'm not as agile as I once was, not disabled, so the narrow stairs were a challenge but not a reason to not book again, but we may request a ground floor room next time.

2026-07-20 • via Nuitee
T
Tia • couple • gb
3
Pros:

The room was cozy and comfortable

Cons:

Very disappointed in the spa, the sauna and jacuzzi were out of order - we were not made aware of this at all. The spa was very run down and not very clean, cob webs, dust and dead insects surrounding the pool area. The room was also covered in stains, on the floors, bed side tables and blinds.

2026-07-20 • via Nuitee
A
Anna • family_with_children • gb
5
disappointing not luxury
Pros:

location attractive exterior

Cons:

expensive and you needed to pay £10 a day for parking. Dated decor and definitely not luxury. Spa hot tub not working, flies and plaster on edge of pool. massages very expensive masseuse nice girl but terrible not trained both of us very disappointed as we came for the spa so this holiday was a huge treat.

2026-07-19 • via Nuitee
S
Salma • solo_traveller • gb
4
Pros:

The bed was comfy

Cons:

Facilities out of order
Expensive parking

2026-07-19 • via Nuitee
A
andrew • extended_group • gb
3
A comfortable and very good value hotel and the spa was good. Better perhaps to eat in town.
Pros:

Very comfortable and a good location

Cons:

The food was a little disappointing. The dinner menu was a long way from what is posted on the website and some of the options didn’t really work. The continental breakfast was good but cooked food was less good. There should not be a parking charge for a hotel that is not in town and has its own car park. There was no other way to get there! Having a charge for agency bookers and not for those who book direct felt wrong . The hotel was extremely unhelpful with regard to the parking. They denied telling us that this would be sorted and we have ended up with a fine which made the trip less good value!

2026-07-19 • via Nuitee
G
Gault Morton • solo_traveller • gb
8
Pros:

Very nice hotel. Staff very friendly and helpful .
Perfect location for the races

Cons:

Unfortunately our air con didn't working room gir very hot in the night

2026-07-19 • via Nuitee
M
Marie • solo_traveller • gb
9
2026-07-19 • via Nuitee
M
Mark • extended_group • gb
9
Pros:

Great location, spacious rooms and very clean.

2026-07-18 • via Nuitee
S
sharon • solo_traveller • gb
10
Pros:

Very clean and lovely setting and the breakfast was very good

2026-07-16 • via Nuitee
J
Julie • couple • nz
8
2026-07-16 • via Nuitee