Cambridge Quy Mill Hotel & Spa

Hotels
7.7 (3158 reviews)
Old Church Road , Cambridge , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Cleanliness issues
Cold rooms

Categories

Cleanliness
6.53
Hairs were found in the bath from previous guests, indicating a cleanliness issue.
Service
8.5
Staff were generally friendly and helpful, though there were some service delays.
Location
8.54
Great location for quickly and easily accessing town, appreciated by guests.
Room Quality
6.99
Rooms are comfortable, but some were cold and outdated, affecting the overall experience.
Amenities
7.52
Spa facilities consistent but some were disappointing; pool and sauna closed during certain times.
Value for Money
8.48
Overall good value given the staff friendliness and amenities offered.
Food and Beverage
8.03
Food quality was good with tasty options available, though some meals could have been improved.
Overall Experience
7
Stay was enjoyable but affected by cold rooms and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:07

Property Description

Luxurious Accommodations
Experience elegance and comfort in our cosy bedrooms at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection. Indulge in amenities like tea/coffee facilities, free Wi-Fi, and satellite TV. Some rooms even offer four-poster beds and stunning garden views.

State-of-the-Art Facilities
Immerse yourself in relaxation at our Grade II listed former watermill. Enjoy access to a modern fitness centre with a fully equipped gym, sauna, hot tub, steam room, and indoor swimming pool. Rejuvenate your senses in a historical setting.

Culinary Delights
Savour award-winning breakfast and exquisite cuisine at The Mill House Restaurant, awarded 2 AA Rosettes. Explore a variety of fine wines in a charming ambiance. Unwind in the Celtic Bar, offering a wide selection of whiskies and real ales.

Book your stay at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection for a luxurious escape near Cambridge's vibrant city centre and renowned University Colleges.

Important information:

Please note - No elevator
Extra beds are limited and subject to availability upon booking.
Any issues regarding extra beds will be handled by the hotel directly.
Please note standard rooms cannot accommodate extra beds.
Spa treatments need to be booked prior to arrival to avoid disappointment.
Please note that the property do not hold allocated slots for residents. (Treatments must be booked directly with the spa)
Early check in and late check out can be arranged for an additional fee (subject to availability)
We are family friendly hotel and we can offer extra beds (camp beds ) upon request during the booking time.
Executive double or Executive twin room can be add 1 extra camp bed or cot-upon request during the booking time.
Superior Room can be add 2 extra bed or sofa bed for 2 -upon request during the booking time.
Extra camp bed costs £20.00 from 12 years old + £15.00 for breakfast if they booked with breakfast.
Under 12 years old – staying free with parents
This property might host on-site functions, so noise may be audible in some rooms.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 3158 reviews
Cleanliness: 6.53
Service: 8.5
Location: 8.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 7
A
Alan • couple • gb
8
Relaxing and handy for Newmarket
Pros:

Very quiet

2026-03-28 • via Nuitee
A
Angela • extended_group • gb
7
Pros:

Staff were very friendly. Great facilities.

Cons:

Drainage from the shower didn't work so pretty much flooded the bathroom. Told receptionist in the morning of checkout. We also went out for breakfast, lunch and dinner as the menus were limited and quite pricy. Places we went to for meals were literally 5-10 minutes away.

2026-03-27 • via Nuitee
P
Phillip • couple • gb
8
Excellent breakfast and restaurant
Pros:

Restaurant and outdoor sitting area

Cons:

Superior room had unswept patio with no view.
Photos show bar with hand pull beers, but these do not exist, apparently very old photos.

2026-03-27 • via Nuitee
E
Eileen • couple • gb
9
My BF and I had a Spa weekend. Things didn’t run smoothly (a mix up with our Treatments Booking), but Nathan apologised,
Pros:

It was quiet and tranquil and rooms were contemporary and cosy.

Cons:

Having to pay £10.35 for parking, when we were staying there and using the Spa.

2026-03-27 • via Nuitee
S
Shruthi • family_with_children • gb
6
Cons:

Disappointed with room we got

2026-03-23 • via Nuitee
F
FAY • couple • gb
8
Sweet and beautiful
Pros:

Spa was excellent and the breakfast wonderful

Cons:

Paying for parking was expensive providing we stayed at the hotel could of been cheaper

2026-03-20 • via Nuitee
R
Rosemary • couple • gb
10
Pros:

Lovely how friendky staff were when welcomed you inn the facilities were great

2026-03-19 • via Nuitee
A
Anne • couple • gb
5
2026-03-19 • via Nuitee
D
Dr. AVP • solo_traveller • gb
5
Comfortable room but noisy. Restaurant food not so great compared to last time.
Pros:

Staff were very welcoming and friendly. Bed and room were comfortable and nicely laid out. Gym is free to use.

Cons:

Parking was expensive if you book via any other means then directly with the hotel. This was completely unexpected. Dinner in the evening was disappointing compared to previous visits to this hotel. Repetitive dance music was playing very loudly in the restaurant which I had to ask to be turned down. My room was also next to the restaurant with no soundproofing meaning this could be heard until the restaurant closed.

2026-03-18 • via Nuitee
A
Alex • solo_traveller • gb
3
2026-03-18 • via Nuitee
J
Jayne • couple • gb
6
Disappointed a little
Pros:

The hotel is very clean with quality built in
Staff friendly and well presented

No faults at all with hotel
Room to a good standard - creaky but that comes with age of property
Bed comfortable

Cons:

Spa facilities did not meet my expectations
First day in spa - water very cold in pool and Jacuzzi not working
Second day in spa - Steam room temperature too high ,close to burning skin couldn't stay in
Booked a treatment which we waited over 90 minutes for , it then was Cold and not fit for purpose ( salt bath) so abandoned
Was quite upset by my experience as used the spa previously with no issues .

2026-03-17 • via Nuitee
K
Kellie • couple • gb
7
2026-03-16 • via Nuitee
L
Lisa • couple • gb
7
Felt it was expensive for the issues
Pros:

Pool and room

Cons:

There was a boxing event with was loud and car park was full which we paid for. Blocked in and noise was loud till 11.30. We also felt uncomfortable at breakfast and rushed didn’t have any brown sauce which was standard. We paid £10 for parking and couldn’t get out car park and was really loud with event outside

2026-03-16 • via Nuitee
G
Gabrielle • couple • gb
7
2026-03-16 • via Nuitee
J
Jennifer • couple • gb
8
Cons:

My issue is with bookings.com
Not clear that we would have to pay £10.50 a day to park at the hotel.

2026-03-16 • via Nuitee
N
Nathalie • couple • gb
9
Relaxing and enjoyable
Pros:

Extremely polite and attentive staff.
Our room was very clean and well equipped with tea/coffee making facilities.
Pool, hot tub and steam rooms were uncrowded and lovely to use.
Tasty breakfast.

Cons:

Tasty burger and fries in the restaurant during the evening. However, the plate was a little bare without a slaw or salad garnish or similar, so perhaps on the stingy side. Very tasty though.

2026-03-16 • via Nuitee
M
Marcus • extended_group • gb
6
Good location, car parking charge was frustrating to have on arrival and the pool and changing rooms were not clean
Pros:

Location

Cons:

Car parking charge

2026-03-15 • via Nuitee
L
Leida • couple • gb
10
2026-03-15 • via Nuitee
T
Tony • family_with_children • gb
1
Just awful
Pros:

Not much

Cons:

1) Car was stolen from car park
2) No working CCTV
3) Expensive app based car parking
4) Rude staff
5) Rooms cold
6) Rooms smelly
7) Dated and well worn
8) Focused on profit, not customer service


Just awful from the first impression. The got worse!

2026-03-13 • via Nuitee
P
pippa • couple • gb
6
OK, but not 4 star
Pros:

good breakfast, but dinner only average. Location. It was quiet. good location. staff were pleasant and friendly.

Cons:

The room was tired, carpet needed cleaning, bathroom door handle falling off. safe didn't work, a light switch faulty, and nothing repaired despite it being reported. Pool a good temperature.
Parking wasn't free.

2026-03-13 • via Nuitee