The Atlantic, BW Signature Collection

Hotels
BW Signature Collection by Best Western
9 (313 reviews)
801 Atlantic Avenue , Ocean City , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Good value for money
Cons:
Noise from appliances
Dirty carpets in some rooms
Limited food options

Categories

Cleanliness
8.46
Several reviews mentioned clean rooms, but there were complaints about dirty carpets.
Service
8.93
Mixed experiences reported; staff were friendly during the second day but not on the first.
Location
9.97
Multiple reviews highlighted the fantastic location near the beach and boardwalk.
Room Quality
8.42
Rooms are described as lovely but some felt cramped with issues like flickering lights.
Amenities
8.95
Compliments on the pool and overall amenities, but some mentioned limited breakfast options.
Value for Money
9.41
Generally viewed as good value for location and cleanliness.
Food and Beverage
8.46
Limited remarks on food options with no breakfast available at the cafe.
Overall Experience
9.43
Overall positive experiences with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:35

Property Description

Beach Block Accommodation: The Pavilion, located in Ocean City, offers convenient beach block accommodation just 0.32 km from Ocean City Beach.

Family-Friendly Facilities: Guests can enjoy a seasonal outdoor swimming pool, a garden, family rooms, and a sun terrace at this property, providing the perfect setting for a memorable family vacation.

Nearby Attractions: With Gillian's Wonderland Pier only 700 meters away and Playland's Castaway Cove less than 1 km from the hotel, guests have easy access to popular entertainment spots.

Experience comfort and convenience at The Pavilion. Book your stay now for a delightful beach getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ACY

Location

Guest Reviews

9
Based on 313 reviews
Cleanliness: 8.46
Service: 8.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
V
vanessa family_with_children us
7
2026-08-29 via Nuitee
M
M8138ZHwilliamn Family
10
That was nice Beach and Boardwalk.
Pros:

This location is fantastic. It was a short walk to an amazing restaurant, Capo Estrada’s. We had breakfast every day at Brendan’s Café. There was a soft ocean breeze and the service was excellent. Every day we walk to the boardwalk and went to the beach it was a fantastic value and an incredible location. Next time I’ll jump in the pool, but I didn’t really have time for it. The Beach called me.
The room itself was totally renovated The shower was spotless and the water pressure was excellent. The beds were very comfortable and the air conditioning was perfect. The smart television was able to stream everything that I wanted to watch at the end of the day. I will stay here again.

2026-08-28 via Tripadvisor
P
Phillip couple us
4
See above a disaster.
Pros:

Location

Cons:

Small room and the walls were paper thin. No basic cable tv instead they provided Roku. Linen carts being kept on the balconies. The office was closed on the morning of our checkout till 10:00am we had no choice but to leave key in the room. A total disaster.

2026-08-28 via Nuitee
A
Angie couple us
10
2026-08-28 via Nuitee
V
vaiai2026 Family
10
Great Spot!
Pros:

Great hotel. Super close to the boardwalk. Very clean rooms. My only complaint is that it would be nice if there were more room around the pool for additional chairs. The service, the employees and the stay were great. This was my second time staying here. Exactly what you need for a stay down the shore. Also, I appreciated the beach tags that were included with the stay. Thank you!

2026-08-26 via Tripadvisor
P
Patricia family_with_children us
7
Pros:

Staff was friendly and accommodating

Cons:

Housekeeping did not come in 1 day. Had to go to office for clean towels

2026-08-25 via Nuitee
H
Harish family_with_children us
8
2026-08-23 via Nuitee
T
Tarek family_with_children us
4
I was disappointed with this hotel especially that we paid a premium to stay here, felt like a motel
Pros:

the location.

Cons:

Our stay was incredibly disappointing from start to finish. Our first room had a broken A/C unit and a defective shower head that sprayed water everywhere, soaking our clothes and ruining my wife's makeup. We were forced to change rooms in the middle of the night after the only staff member who seemed to genuinely care stepped in to help.
Housekeeping was equally disappointing. Despite requesting service each day, our room was never cleaned—only the towels were replaced. The beds weren't made, nothing was wiped down, and the room was left untouched for our entire stay. Customer service fell far below expectations. Most employees acted inconvenienced whenever we asked for assistance. We also weren't given the welcome beach bag or stuffed animal for our toddler at check-in and had to ask for them ourselves. Parking policies were never explained, and although we offered to pay for an additional parking pass for visiting family, we were denied despite seeing numerous empty spaces. When we asked to speak with a manager, we were told he wasn't on-site but would arrive around checkout time. We stayed as instructed, requested what we felt was a fair one-night credit given the repeated issues, but were only offered a 25% discount.
To make matters worse, while we were packing to leave, the hotel shut off the air conditioning in our room, making an already frustrating stay even more uncomfortable. After paying a premium to stay here, this level of service was unacceptable. We booked through Booking.com and believe a one-night credit is a reasonable resolution given the number of avoidable issues and the overall experience.

2026-08-23 via Nuitee
M
Marki couple us
5
2026-08-22 via Nuitee
A
Ashley family_with_children us
8
A decent place to stay with clean accommodations
Pros:

The location was great! The room was clean and ready slightly earlier than check in. The staff was pleasant and did their best to accommodate our early arrival. Great shower pressure! Spacious bathroom and the room was a good size too. Outdoor showers were great! The pool was nice and the common space outside was great. Within walking distance to everything. Easy to navigate.

Cons:

The beds were very firm, the blankets were not comfortable (2 flat sheets over a thin fleece blanket), the barn style bathroom door does not allow for any privacy or comfort using the bathroom. Laying in the bed, anyone can see you sitting on the toilet just looking in the mirror. The shower tile had some pink in the grout. The air conditioning was very cold for the person closer to the unit, but the room felt warm/hot for the ones sleeping further from the unit. Would have preferred a key card for room access over a physical key.

2026-08-22 via Nuitee
T
Tiffanye couple us
10
2026-08-22 via Nuitee
M
Martin family_with_children us
10
2026-08-20 via Nuitee
P
Phu family_with_children us
10
I will book for next trip
Pros:

Location is good.. so convenient

Cons:

Nothing

2026-08-18 via Nuitee
M
Mary solo_traveller us
9
enjoyable
Pros:

Bathroom/shower. Restaurant was good. Ice available and beach pass

2026-08-16 via Nuitee
M
Michelle family_with_children us
9
Great place to stay. Would return.
Pros:

Great location. Just off the boardwalk. Hotel was clean and staff polite.

Cons:

It did not have an elevator.

2026-08-15 via Nuitee
Y
Y9100KSstephanies Family
10
Looking forward to next summer.
Pros:

This is our 2nd year staying here now and we love it. The pool is nice and clean. The rooms are clean and comfortable. I really enjoyed the little coffee maker addition this year. We also enjoy Brenda’s Cafe. Plus can’t beat the location to the beach and boards.

2026-08-14 via Tripadvisor
B
Boos solo_traveller us
8
Pros:

Restaurant

Cons:

Bathroom slide door

2026-08-13 via Nuitee
O
O2506EUjens Family
2
Worst hotel I’ve ever stayed in
Pros:

If I could give this place zero stars I would. Worst hotel I’ve ever stayed in. The staff was rude and unprofessional. The room had clumps of hair hanging from the lamps, stained sheets, dirt on the floor. Don’t even think about showing up a second early. Even with everyone checked out from their stay and more than half the parking lot open, they still will not give you your complimentary beach passes and won’t let you park in the lot. I’ve gotten to many hotels early and always received my passes even tho I couldn’t get in the room. Had to pay extra for parking and to get on the beach. Also, once you park don’t move your car. Or you’ll have to park in a second parking lot blocks away that no one will verbally warn you about. Extremely inconvenient for families with little children. We also had a broken chair in the room that my son fell off of and almost hit his head on the metal of the bed bc the back was almost completely off. Very unsafe and a lawsuit ready to happen. They’ll pretend for days there’s no manager on duty when trying to speak to someone. Gave all my information for someone to call me after I left and it’s been a week no one’s called me and no one answers the phone. I would never recommend this place to anyone. Especially families with little children. Do yourself a favor and stay any where else. It’ll save you a lot of headaches .

2026-08-12 via Tripadvisor
N
Nadia family_with_children us
8
2026-08-12 via Nuitee
D
David family_with_children us
7
2026-08-11 via Nuitee