Homewood Suites by Hilton Little Rock Downtown

I didn't like the spotlights from the post office shining into both windows of our suite where there were no curtains on the windows to block the light. So it was like daylight all night long. I didn't like the fact that I had to pay 15 extra dollars to park in their rinky dink parking lot instead of on the street. I didn't like the fact that the only thing that was left on the breakfast buffet was boiled eggs and waffles. I had to make myself because they didn't bother to refill anything else. I have came to the conclusion that if you book something with booking.com you end up with the worst possible room at the hotel has.

The breakfast was horrible, the room looks a little dated

The property was a bit dated. I stayed two separate nights on my way to and from my destination. The first stay was fine. Nothing special, desk staff was nice, room was clean. My second stay was not so great. I was placed on a floor that was clearly undergoing some kind of maintenance. The a/c was out in the hallway and it was extremely humid and there were chunks of wall torn out(I'm guessing from workers trying to fix the ac). I think I chose this floor when doing check in but I am not sure why front desk didn't notify that the floor was undergoing maintenance and offer to move me to a better floor. When I got to my room everything looked fine, room a/c worked, then I went to the restroom and noticed a dirty wash cloth in the shower and some kind of lotion dried on the wall, which indicated to me that the room hadn't been properly cleaned. It grossed me out, but I was so tired from driving all day and I really just wanted to sleep, I've slept in worse hotels tbh, so I didn't say anything. Both times I brought my service animal with me. Both stays I was charged a $75 pet fee. I guess my account did not have that I had my service animal with me, idk. I called later on and asked about getting it refunded, I was told I was charged because "I didn't notify front desk about my animal" Which seemed slightly accusatory but again, I try not to make waves. I just asked for a refund. She said she going to refund me the $75 on one of my stays but not the other, she said the other had to be approved and that the manager would call me back. Well, I still have not received the $75 refund or the phone call & it's been 2 weeks since I called. I'm very busy so it's hard to find the time to sit down and make sure someone does their job. At this point I am just going to assume I will never get the refund. FWIW, I stayed at another Hilton(Nobleman) at my destination, and they were able to see that I had a service animal.

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very over priced location as well as having to pay full price for parking a motorcycle was nuts. ALSO, the room did not have a remote control for the TV. I called the front desk, they stated they had an extra one there. I told them that I was in room 614 and they stated that I would have to come back down stairs to get it myself. Great customer service, NOT!!

convenience to parking

The bed was softer than I like.

the parking lot is on the back you need to walk

Everything was just perfect!

Dirty room

The receptionist was new. he did not explain parking options well. We got trapped in an area between parking lot and hotel-the access key did not work. Also no toilet paper in bathroom

Pool was a weird green color and the body wash bottle in the shower was empty. Everything else make up for it and was such a great, Clean location with nice staff that it made up for it.