Pointes North Beachfront Hotel - 2 Person Spa Tub Studios

I don't know maybe this place would be better in the summer but I wouldn't recommend a winter stay. We were on the third floor, I had to trudge up three flights of slushie steps with our bags. Our room wasnt carpeted which made it feel colder. The view was cool but so was the drafty room! Admittedly it was a super cold weekend in Michigan but cold air poured through the AC / heat unit on the wall that was facing the bay. Also, the two person jacuzzi was nice but we could not get the Jets to work, one of the buttons was completely broken off. That's what we contacted the front desk about, they said they would send someone up immediately, quickly got back to a saying it was fixed but then when we got back that night excited to take a hot tub it still was not functional. Nice to take a bath but would have been better to have the actual Jets we were promised! Also we went down to get the continental breakfast on Sunday morning at 8:00 and it wasn't yet ready so we missed out. Finally, it was very snowy out and there was no place to keep our boots. Highly recommend them getting boot trays or mats or something. All they had was like an outdoor mat which was not sufficient for keeping snow and Slush at Bay in the room. Anyway long review but suffice it to say it wasn't a great stay. I think this would be a fine place for families in the summer, but I wouldn't go there in the winter. Lots of choices in Traverse City and we will make a different one next time.

I didn't like the metal stairs going to the second floor. It was very cold icy and slippery. I am a combat veteran and really didnt want to hurt my knees. The breakfast was lack luster. I kind of expected more for the money.

Deal was going on for half off second night at the location. So we agreed. At check out we ended up paying a full night for the 2nd night under completely different staff than we had previously made arrangements with:/ Said it was because we had used booking.com but that was never mentioned prior to staying 2nd night by previous staff.
Ice machine was in completely different building without signage.

There was a heating problem with the room. Our thermostat was set to 70 degrees and the actual temperature was 50 degrees in the room. Turning the heat up to 80 degrees made no difference. We contacted the front desk, and fortunately they provided us with 2 space heaters to warm up the room to a more tolerable temperature. Had it not been for staff we would have been miserable.

Everything

Dirty… tub is outdated and the microwave/fridge too.

Wear white socks and they will be black on the bottom. If you don’t believe me, Check under the night stands… awful.

We were there during a blizzard. The entrance road to the hotel was difficult to spot. Reflective markers indicating the entrance would have been helpful.

The people next to us were smoking pot all night and when I told the manager or front desk worker she seemed enthused and didn't care.

All outside entrances were not maintained well.

Nothing

The staff do not jump up for problems for after hour concerns like water damage or water line breaking in the ceiling and flooding your room.

Ceiling in our 2nd floor room had thin insulation and could hear loud footsteps early in morning

Couldn’t check in early at 1:00. The cleanliness of the room, it was very dated as well. Lastly, the walls are very thin and the person above stomped from 8pm-5am and the front desk closes so there’s no one to call to assist. We got zero sleep and my baby kept getting woken up by them and crying as well.