Pointes North Beachfront Hotel - 2 Person Spa Tub Studios

Breakfast could be better. No hot foods, more of a continental breakfast.

Im Winter war die Heizung (Gebläse) fast zu schwach für den großen Raum. Das Frühstück war einfach ein Regal mit gekühlten Getränken, einer Kaffeemaschine und einigen Snacks zum Nehmen. Gut wenn man direkt weiter möchte, aber nicht wenn man es vor Ort konsumieren will.

It was a great place it just needs a few minor touches to make it look beautiful other than that some of the things are outdated could use a little updating but a great place to stay great location

Card stopped working for no reason, im glad it was during open hours

Couldn't smoke and no pets

I didn't like the metal stairs going to the second floor. It was very cold icy and slippery. I am a combat veteran and really didnt want to hurt my knees. The breakfast was lack luster. I kind of expected more for the money.

I don't know maybe this place would be better in the summer but I wouldn't recommend a winter stay. We were on the third floor, I had to trudge up three flights of slushie steps with our bags. Our room wasnt carpeted which made it feel colder. The view was cool but so was the drafty room! Admittedly it was a super cold weekend in Michigan but cold air poured through the AC / heat unit on the wall that was facing the bay. Also, the two person jacuzzi was nice but we could not get the Jets to work, one of the buttons was completely broken off. That's what we contacted the front desk about, they said they would send someone up immediately, quickly got back to a saying it was fixed but then when we got back that night excited to take a hot tub it still was not functional. Nice to take a bath but would have been better to have the actual Jets we were promised! Also we went down to get the continental breakfast on Sunday morning at 8:00 and it wasn't yet ready so we missed out. Finally, it was very snowy out and there was no place to keep our boots. Highly recommend them getting boot trays or mats or something. All they had was like an outdoor mat which was not sufficient for keeping snow and Slush at Bay in the room. Anyway long review but suffice it to say it wasn't a great stay. I think this would be a fine place for families in the summer, but I wouldn't go there in the winter. Lots of choices in Traverse City and we will make a different one next time.

Deal was going on for half off second night at the location. So we agreed. At check out we ended up paying a full night for the 2nd night under completely different staff than we had previously made arrangements with:/ Said it was because we had used booking.com but that was never mentioned prior to staying 2nd night by previous staff.
Ice machine was in completely different building without signage.

There was a heating problem with the room. Our thermostat was set to 70 degrees and the actual temperature was 50 degrees in the room. Turning the heat up to 80 degrees made no difference. We contacted the front desk, and fortunately they provided us with 2 space heaters to warm up the room to a more tolerable temperature. Had it not been for staff we would have been miserable.

Everything