Grand Hotel Cape May

Access to beach. Amenities such as beach passes, pool passes, towel passes.

Indoor pool

Location was great, It didn't seem like the staff was ready to seat at 10:50AM, as with my Birthday Dinner Saturday night at Hemmingway's with my family, I received the wrong meal , my brother-in-law's chef Nicholas's homemade lasagna was still frozen in the middle not to mention 2 cups of coffee with coffee grinds in them and me waiting for my dinner. The ribeye that was overcooked for another 25 minutes. Needless to say I won't be dining there anymore and will not give any positive recommendations. It seemed like our server really didn't know what she was supposed to be doing as a server, but she's got a great tan.

Great hotel and location to explore beautiful Cape May

It was a great location. Nice hotel and staff. Pools are great and chair service at beach is so convenient.

The facility is very clean, and the staff are very kind.

I find the room too small for the price, however, main concern was we needed a 2 bathroom unit, can't complain.

Liked the room size, beds, location

The property was very well maintained, and kept very clean. The staff were very friendly and accommodating. We had a great stay!

The bathroom in our room was extremely small and inconvenient. One small shelf was above the toilet but it was slanted so you couldn't put any toiletries on it as they might fall into the toilet! No space on sink vanity either. For a very small investment, they could add some nice shelving and hooks. For the high price and resort fees, I would have expected much better! The restaurant there was nice though. Also, the two table chairs provided were very uncomfortable and very heavy to move. We are senior citizens so not as strong and mobile perhaps as younger people.

Always a fantastic hotel to stay at in Cape May. It’s clean, on the beach, great pools and Hemingways is a great place for dinner. Look forward to staying again next summer.

Everything

Location was perfect right across from the beach. Hotel was well appointed and well maintained. Breakfast at Hemingway’s was amazingly good!

I recently stayed at the Grand Hotel from July 15–19, and I have to say I was very disappointed with my room this year.
When I first entered the room, the temperature was 78 degrees. I was also disappointed to find that the air conditioning appears to be controlled by an occupancy sensor that turns the AC off when the room is unoccupied. As a result, every time we returned from being out, the room was hot and humid. I understand the desire to conserve energy, but this significantly affected our comfort throughout the stay.
The second issue was that the mini refrigerator was not operating when we arrived. After troubleshooting, I moved the plug to a different outlet, and the refrigerator immediately turned on. Unfortunately, this meant that the items I needed to keep cold had already been placed in a warm refrigerator.
I have stayed at the Grand Hotel in the past and have always had positive experiences, which is why these issues were especially disappointing. In addition, I would encourage someone to stand in the shower with the curtain closed to experience how inadequate the lighting is. The overall workmanship in the bathroom also fell below the standard I have come to expect from your property.
I understand that operating costs continue to rise, and I recognize that adjustments are necessary. That said, I want to commend Hemingway's, which once again provided exceptional service and value. The staff at the pool bar were also outstanding and were a highlight of our stay.
Unfortunately, I was disappointed by the condition of the room and the apparent lack of attention to detail in its preparation and maintenance. Given the quality I have experienced during previous visits, I expected much better.
Thank you for taking the time to review my feedback. I hope these concerns will be addressed so that future guests—and returning guests like myself—can enjoy the level of quality the Grand Hotel has provided in the past.
Sincerely,
Mike O’Keefe

Clean and friendly staff! Our A/C was not working and was replaced almost immediately!!
No issues.