Ambassador at Grand Velas All Inclusive

Hotels
•
Grupo Velas
9 (23 reviews)
Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-8774415

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Facilities

Meeting rooms
Full-service spa
Free beach cabanas
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Parasailing nearby
Area shuttle (surcharge)
Free beach shuttle
Free bicycles on site
See all facilities

Review Highlights

Pros:
High service quality
Excellent location
Cons:
Noise from cleaners

Categories

Cleanliness
8.14
The noise from cleaners at 6am indicates a lack of soundproofing, affecting the perception of cleanliness.
Service
9.61
Guests express positive sentiments about service, indicating high standards for this hotel tier.
Location
9.15
Locals speak highly of the hotel, suggesting an excellent location.
Room Quality
8.6
Room quality is acceptable but needs improvement in soundproofing.
Amenities
9.13
General satisfaction with amenities and all-inclusive offerings.
Value for Money
9.09
Consistent with positive overall feedback.
Food and Beverage
9.14
No specific mentions, but aligns with positive experiences.
Overall Experience
9.11
Guests indicate willingness to return, reflecting strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:27

Property Description

Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and body treatments at the full-service spa. Dive into one of the three outdoor pools or unwind in the spa tubs and sauna for a rejuvenating experience.

All-Inclusive Dining and Beverages - Savor regional cuisine at Chaka or opt for 24-hour room service. With 8 restaurants, 6 bars/lounges, and beach bars to explore, your culinary journey is bound to be exceptional.

Elegant Rooms and Event Spaces - Retreat to one of the 195 guestrooms featuring premium bedding, private balconies, and high-tech entertainment. Host a successful event in the hotel's expansive meeting rooms and conference center.

Book your luxurious stay at Ambassador at Grand Velas All Inclusive now for a lavish experience in the heart of Playa del Carmen.

Important information:

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • General

    Gap period enforced between guest stays - 72 hours

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Covid

    Reservations are required for onsite COVID-19 testing

  • General

    Guest accommodation is sealed after cleaning

See all policies

Location

Guest Reviews

9
Based on 23 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
S
Shimol • family
8
Pros:

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

2025-07-18 • via Nuitee
J
Joshua • partner
10
Pros:

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel.

Would absolutely stay again.

2025-07-07 • via Nuitee
D
Danielle • family_with_children
10
Pros:

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

2025-05-25 • via Nuitee
H
Hamza • family
10
Pros:

Best all inclusive in Riviera Maya! A true 5 star experience

2024-11-30 • via Nuitee
M
mehul
10
Pros:

Service

2023-06-05 • via Nuitee
L
Leanne • partner
10
Pros:

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

2022-02-13 • via Nuitee
V
Vardan • family_with_children
10
Pros:

It’s was great

2022-01-06 • via Nuitee
R
raul • family
10
Pros:

excellent service

2021-09-11 • via Nuitee
C
claudia V • family
10
Pros:

Second time in this wonderful hotel.
Family friendly. Like a paradise.

2021-09-10 • via Nuitee
L
Lauren • family_with_children
10
Pros:

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.

2020-08-18 • via Nuitee
V
Verified traveler • family
10
Pros:

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

2019-08-13 • via Nuitee
A
Andres • family
4
Pros:

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.

2019-08-11 • via Nuitee
M
Mmm • family
10
Pros:

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!

2019-04-21 • via Nuitee
M
morgan
10
Great but need to work on kid friendliness
Pros:

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing.

Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.

2018-04-12 • via Nuitee
J
Juan
10
The Best of the Best in service!
Pros:

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!

2018-04-02 • via Nuitee
V
Verified traveler
8
Great hotel and service,but beach Is not the best.
Pros:

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!

2017-08-06 • via Nuitee
I
Israel
10
Amazing place with great staff and food!
Pros:

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.

2017-07-25 • via Nuitee
A
April
8
Beautiful Resort!
Pros:

I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.

2017-07-13 • via Nuitee
V
Verified traveler
10
Pleasant
Pros:

I have been to this hotel yearly since it opened. Very plaesant

2017-03-27 • via Nuitee
V
Verified traveler
8
Luxury a galore with a few black spots.
Pros:

This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay.
The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important.
In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.

2016-08-23 • via Nuitee