St George's Hotel - Wembley

The location was perfect

Clean rooms & good location

If you’re ever feeling too comfortable in life and think, “You know what I need? A character-building adventure,” then allow me to recommend a certain 3-star hotel in Wembley that appears to interpret hospitality as an extreme sport.

We arrived with a perfectly normal booking for a twin room. The reception desk greeted us with the kind of puzzled expression usually reserved for people who’ve just been told penguins can fly. Our booking seemed to be treated less as a reservation and more as an intriguing rumour.

Then came the delightful news: our room was on the fourth floor, and the lifts were out of order. Naturally! Because why merely stay somewhere, when you can participate in a spontaneous stair-climbing expedition? For context, both my sister and I are over 60 and disabled, so the climb felt less like checking into a hotel and more like an audition for Mount Everest: The Budget Edition. Not a whisper of assistance offered; clearly the management believes adversity builds character.

While we were contemplating this ascent, another guest descended from the fourth floor reporting moths in her room. What followed at reception resembled a hostage negotiation conducted by someone who had only read about hospitality in a pamphlet. The staff member carefully explained that if she went back into the room, it would be taken as acceptance of the room, therefore no refunds, no changes, no mercy. One might expect such legal theatrics from a parking ticket tribunal, not a hotel desk.

Eventually, we completed the stair-climb (bags included) and reached our room, which offered the sort of amenities that make you nostalgic for youth hostels:

• Enough milk for exactly two coffees - presumably to encourage rationing
• No soap in the bathroom—an avant-garde approach to hygiene.
• Side lights that didn’t work, which I assume were installed purely for decorative irony.
• No plug in the sink, perhaps to discourage reckless hand-washing.
• Limited TV and absolutely no streaming, despite my best attempts. The room apparently exists in a technological time capsule somewhere around 2006.

When we phoned reception for help, the calls were ended with impressive speed—so efficient, in fact, that one suspects the desk phone may be equipped with an eject button.

Ironically, the best service of the entire stay came not from the hotel, but from Tomas, our Deliveroo driver, who kindly carried our food up four flights of stairs after my sister explained the situation. In the hospitality Olympics, Tomas took gold while the hotel staff were still tying their shoelaces.

In short, if hotels were theatre productions, this one would be a tragic comedy: moths, broken lifts, vanishing soap, defensive reception staff, and two disabled guests scaling staircases like reluctant mountaineers.

They say you get what you pay for—but this stay felt less like a 3-star hotel and more like a three-act farce.

Would I stay here again? Only if my life coach insists I need more “personal growth.”

We booked to stay at the St George hotel for two nights
We were shown to a room, which stunk of cannibas, that aside as we were in there and noticed a couple of moths!
To our shock there was 10+ moths in the room!
We went to the reception and asked to swap rooms they showed up to another room, which again smelt like cannibas and had multiple moths in!
We then asked for a full refund however they declined and when explained to the front desk he said he would be happy to stay in the room and ‘clearly we are scared of insects’
We were outraged, obviously we were not going to stay at the hotel, and we have not been given any form of compensation!
do not stay at this hotel! There is clearly an infestation of moths in the ventilation and they do not try and resolve this, and expect you to sleep in it!
Absolutely disgusting

Pictures attached!

The room was spacious and comfortable and the bathroom was lovely. We liked the way the lighting and air con system was so easily controlled. The guy at reception couldn’t have been more helpful when we had an issue.

Everything was so good

Absolutely disgusting…. Vile

nu prea

Room

La habitación estaba renovada. La cama súper cómoda. El baño impecable - completamente nuevo
La habitación tenía agua y te twinnings
Plancha
Todo ok
No probé el desayuno así que no puedo dar opinión
Ubicación: está al lado del estadio de Wembley

Everything

Perfect location for Wembley Stadium and arena