Burley Manor

Leaking water pouring through the ceiling in the dinning room for 2 days !!

The breakfast. !!!!! Awful.

The bed was very hard and room a little tired

The only small thing would of loved higher seating around the pool. Deckchairs were a big no and the beautiful sunloungers were very very low making them difficult to get up off.

Shower did not work at all - only trickles of water. Bed was very small. Whole building needs some work.

Unfortunately, our experience fell well below the standard we expected, and I feel it is important to make you aware of the number of issues we encountered.

Firstly, there were no ashtrays available anywhere outside, which was inconvenient and poorly thought out for guests using the designated outdoor areas.

The swimming pool itself raised several health and safety concerns. There was paint peeling from the pool, and a glue-like substance came away and became stuck to my partner’s hand. In addition, the pool was absolutely covered in flies to the point that I ended up using the pool net myself to remove them, as it was unpleasant to swim in those conditions.

There was also a serious lack of communication amongst your staff regarding the hotel’s no-glass policy around the pool. There was clear signage stating that glass was not permitted, yet when I asked for a plastic cup, a member of staff informed me they could not find any and told me to take a glass bottle to the pool instead. A short while later, the same member of staff came over to ask for the bottle back, explaining that he had forgotten about the strict no-glass policy. This inconsistency demonstrated a worrying lack of communication and training. Furthermore, if the hotel operates a strict no-glass policy, I would expect plastic cups and plastic bottled water to be readily available, yet neither were.

On arrival, I used the downstairs disabled toilet, which also serves as the baby changing facility. I was shocked by the amount of mould and visible water damage present. Not only is this unacceptable from a cleanliness perspective, but it is also a potential health risk, particularly for babies and young children using the changing facilities.

The Sunday roast service was also disappointing. Your menus and advertising clearly state that food service begins at 12:00 pm, yet we were informed it did not actually start until 12:30 pm.

Needs updating around some areas and the pool but didn’t spoil our stay.

The breakfast was way over priced. Warm orange juice and £20 per head for a cooked breakfast the eggs were over done crispy and horrible and the potato rossti was a frozen hash brown. Which was so over done it shattered and half flew off the plate

Awful room. Small hot and not value for money

Upkeep isn't good, flaky paint in the outdoor pool, unstable ladder to get out. No parasols for shade. Bathroom appeared to be black grout, until you looked closer and realised it was mold. Flaky paint in the bathroom and bedroom. Possible water damage on the ceiling too. Fan in the bathroom, filter was disgusting. Threadbare carpets throughout the hotel. Brocken chairs in the dining room with fabric hanging off the sides. Cobwebs everyone, especially in conservatory type dining area. Staff were poorly organised, not attentive at all, left waiting to order food, drinks, dessert etc. One table were even asked if they wanted to order dessert before they'd even ordered any food. Sunday lunch was cold and roast potatoes were grey and dry. Event being run on arrival day which wasn't on the website and we weren't made aware before arrival. Then told restaurant was closed due to it, offered to order sandwiches from the bar. Sandwiches and salad were tasty, however the bread was covered in tomato juice and seeds and neither of us had tomatoes in our sandwiches. Told the pool was closed until Summer when we asked on the first day, it was late June and 28 degrees, told them they needed to open it the next day as it was over 30, which they did thankfully. Website states pool is open June to September.

The room

Nothing at all

Service was slightly slow but staff were fantastic in the end. Definitely will be back

Receptionist quite rude
The furniture to sit on outside was taken away to use for a wedding so no where to sit in the evening
Breakfast was quite unorganised not enough cups or cutlery no napkins supplied
Advertise a swimming pool but unable to use apparently as the ph level was not correct surely this us something that should be checked regularly and corrected daily !

Staff didn’t seem friendly with very little interaction. It was intended to be a special location for a very special occasion. We were lost among the other wedding parties and when we complained about the noise at 6 in the morning it was met with a shrug of the shoulders and a a sorry but it was a bride and guests getting ready.