Burley Manor

Nothing

It is dated
Pool was closed despite heat wave
Restaurant poor quality so we didn't use it as pre warned

Hottest bank holiday weekend, their swimming pool was closed and they didn’t inform us of this until check in.
We booked a garden suite which the balcony was so small two people could not sit down.
NO MInI frigid in the room - for water
It was like a care home. Don’t Book

My room wasn’t ready at the allotted time so had to wait in a very hot lounge area.The outdoor swimming pool wasn’t open on the hottest week of the year.
The bed was extremely hard and the pillows extremely soft so didn’t get a good nights sleep as I was uncomfortable.

My room wasn’t clean. Either the bottom sheet hadn’t been changed or the cleaner dropped sugar in the bed by mistake.

Pool not open even in heatwave but it is seasonal

Irritating milk sachets which tended to explode. Not enough of them. Poor soluble coffee.
Lack of local biscuits.
Slow toasters in dining room.
Some of the seating not supportive enough.

Nothing, it was all fantastic!

The room that was allocated to us was very very tired stained carpets and bedroom furniture looked like it was bought from a car boot sale.
And as for the peacocks screaming at 2am was not pleasant!

Full english breakfast wasnt included and its nearly £200 a night which is strange but continential is. The food in the evening is overpriced also.

The hotel is shabby in places, it seems like maintenance is very low priority. We stayed in room 41, purporting to be a suite, all the way around the outside corridor. The bathroom was in very poor condition and the wooden deck outside the room is in a treachorous state with odd bits of wood holding it all together. The bushes are very overgrown, the worst in the row, it felt like we were put in the room that they use for staff rather than a very expensive hotel room.

The practice of charging an additional £10 for a cooked breakfast would remain just an annoyance if it weren't for the fact that the cooked breakfast just isn't very good. Its meagre; the toasters don't work properly; there are no side plates; the coffee is rough. If you were having the continental, that in itself would be a big disappointment as the selection is meagre also.

The wheelchair was not easy to manoeuver in some areas but staff did everything they could to help us.

Nothing

Looked great from outside

More choice would be advantageous.

Poor state of repair, the same area of poor repair noted from 4 years ago in the hallway.
Room 7 had a strong smell of damp and the window had been opened to probably clear it but it soon returned when closed. Floor worryingly uneven with foot end of bed higher than head end. Furniture everywhere tired, damaged and with sunken flat cushions. Dirty stained carpets throughout. Several blown windows in conservatory.
Lack of breakfast options, no boiling water for teapot and hot water dispenser warm not hot at breakfast. The continental breakfast is a choice of two cheeses, two hams, no rolls, two pastries, cold tea served twice, uncooked croissants in the middle.
No mention of smoking area and no ashtrays at front of property so cigarettes outside everywhere, smoking area was noticed when leaving. The few cushions that were put on some of the chairs were left out all night so wet in the morning.
Key card faulty so Yale type lock supplied with plastic keyfob with handwritten room number and a Christmas Cracker type key ring.
It seemed to be fully under staffed, long wait for someone to arrive at reception for check in and for coffee in bar. Staff stressed, no one was friendly or polite, limited drink choice in bar. Barman doubles up as restaurant manager so long wait for drinks.
Would not accept cash, had to pay on arrival, probably so you didn’t argue the overpriced rooms and service. Breakfast included but only continental with limited choice, all buffet style. Cooked breakfast additional charge.
Carpets stained and threadbare in places.
Dining chairs seats collapsed, coverings hanging off. Lounge area unclean with cake and food remnants all over furniture.