Bamboo Garden Hotel

Hotels
Gambiatours
5.6 (20 reviews)
off Bertil Hardings Highway, Duplex Complex Center, Serrekunda , Serrekunda , GM

Facilities

Free breakfast
Meeting rooms
Arcade/game room
Free WiFi
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Maintenance issues
Limited amenities
Value for money concerns
Food and beverage quality

Categories

Cleanliness
3.5
Guests mentioned cleanliness as a major concern, with multiple complaints about the state of the hotel.
Service
7.5
Service was generally positive, with particular praise for the friendly staff, although some issues with amenities and maintenance were noted.
Location
8
The hotel's location was highly appreciated, being near popular attractions and convenient amenities.
Room Quality
6
Mixed opinions on room quality, with some guests mentioning maintenance issues while others found the beds comfortable.
Amenities
5
Amenities received mixed reviews, with some guests praising the location and availability of nearby facilities, while others had issues with the lack of quality and reliability.
Value for Money
5.4
Value for money was a point of contention among guests, with some feeling the prices were too high for the quality of service provided.
Food and Beverage
5
Food and beverage offerings received mixed reviews, with comments on limited options and poor quality.
Overall Experience
4.8
Overall experience was generally negative, with guests expressing disappointment in various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 23:17

Property Description

Discover a slice of paradise at Bamboo Garden Hotel, where relaxation meets adventure just moments away from pristine beaches.

Breathtaking Views
Unwind on our beautiful terrace or in the lush garden, soaking in the stunning surroundings that create an inviting atmosphere for guests.

Exceptional Dining Options
Savor every moment with delectable meals at our renowned restaurant, Bamboo Garden. Whether dining in or enjoying room service, your culinary cravings will be satisfied.

Convenient Amenities
From complimentary Wi-Fi to a refreshing poolside bar, we provide everything you need for a relaxing stay. Our concierge services, arcade/game room, and daily housekeeping ensure a seamless experience.

Experience excellence and comfort in our thoughtfully designed air-conditioned rooms. Don’t miss out on your dream getaway—book your stay at Bamboo Garden Hotel today!

Important information:

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services, babysitting, and an arcade/game room.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BJL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

5.6
Based on 20 reviews
Cleanliness: 3.5
Service: 7.5
Location: 8
Room Quality: 6
Amenities: 5
Value for Money: 5.4
Food and Beverage: 5
Overall Experience: 4.8
P
Patrick family
6
Pros:

Meget familiært, både med personlige og andre gæster.
Elendig køkken forhold personale er dybt inkompetente. Sjældent mad på stedet trods al a carte menu , nogle ingen mad / morgenmad eller flere timers ventetid. 3 km via tør vej til nærmeste spisested.
Dog er dette Afrika og det taget i betragtning så har det været et godt sted , søde personale.

2023-01-31 via Nuitee
F
Franz family
6
Pros:

Personal sehr Freundlich, Zimmer katastrofal

2022-06-18 via Nuitee
C
Channi partner
4
Pros:

I did not like anything a out the property but liked its location.

2020-03-04 via Nuitee
V
Verified traveler friends
4
Pros:

Veel herrie in de vorm van harde muziek tot s nachts 5 uur

2020-02-26 via Nuitee
R
rtg
4
budget hotel,ok, but too noisy
Pros:

A budget hotel this was our 3rd stay at this hotel, so we knew what to expect. We chose the room we wanted before we booked, but this was not acknowledged when we arrived, so we were but in a room around the pool area, noisy till midnight, and beyond, there is music playing all night, and people returning all night, talking on phones and slamming doors ! The light was not working when we arrived at 10pm but no one available to repair this, we were left with a side lamp, that was 2 pin into a 3 pin plug, that was so sensitive would take ages to get the light on. The general catering and cleaning staff are good and friendly, but the reception is hopeless, if you ask or order an early breakfast it is never ready, any problems you can never speak to the right person, we were left no towels one night , and the fight to get some was quite unbelievable ! first you usually have to wake the person up on reception as they are usually asleep ! or on there phone quite crazy, as the reception is your point of attention at any hotel.. often no electricity or water, which is quite annoying, if you have been out all day and need a shower !this is a budget hotel and if you do not mind Gambian time....and the constant noise, this is an ok hotel for the money, but you must be patient !

2020-02-10 via Nuitee
V
Verified traveler self
8
Pros:

Bamboo garden is a little dated, but everything was clean enough, on my first night my bed squeeked terribly, but was seen to the next day, no problem. I enjoyed my stay there and would return

2020-01-29 via Nuitee
V
Verified traveler
10
Pros:

Vriendelijk personeel, schone kamers, goede douche, leuke straat met goede restaurants, dicht bij strand.

2020-01-04 via Nuitee
T
TAN
4
Very rude and poor service from reception staffs!
Pros:

Had 2 nights' stay. On arrival, was informed fully booked (I had booked and fully paid in May 2019!) and transferred to their affliated hotel nearby (location not so convenient, unlike Bamboo Garden Hotel that is along street with many restaurants and a beach at the end of street). And after one night was transferred back to Bamboo Garden Hotel. After a full day tour the next day and to take all my belongings at the reception, I was told by reception staff to go back to Bamboo Garden Hotel on my own! I was transferred by car from Bamboo Garden Hotel to this Seaview Garden Hotel and I really do not know the way. I told the reception staff to contact Bamboo Garden Hotel to arrange for a car. Finally it was arranged. But the reception staffs I encountered at both hotels throughout this episode were rude and of poor service! I should say my most unpleasant experience. (Gambia is my 155th countries visited and my 28th African countries. Information is not for boasting but to show in perspective that I am not a greenhorn traveller. And I hardly write review but only very unpleasant experience and if very good service that should be commended).

2019-12-15 via Nuitee
V
Verified traveler partner
10
Pros:

Kleinschalig hotel rustig gelegen en dichtbij strand.
Dichtbij Bijilo park , kleine 2 km en strand op 3 min stappen.
Heel vriendelijk personeel zowel in het hotel zelf als het bijhorende massagesalon.
Wij hadden een zalige vakantie en gaan zeker terug !

2019-11-06 via Nuitee
V
Verified traveler
8
Needs better facilities. Unreliable water supply
Pros:

No aircondition in the room, too hot. Unreliable power system

2019-11-03 via Nuitee
C
Carme Sabaté Mañas
6
Mi experiencia
Pros:

Los empleados te controlan donde vas y qué haces y te mandan. Increíble.
El aire acondicionado es deficiente. El wifi va a ratos. Y la tele solo 2 canales.
Lo mejor, la gente alojada, madura e interesante y el jardín a donde dan todas las habitaciones y su entorno con la piscina y la amabilidad de los camareros y cocineros.

2019-08-17 via Nuitee
V
Verified traveler self
8
Pros:

Trevligt hotell . Fräscht inne och ute och fin varierad frukost .

2019-05-28 via Nuitee
V
Verified traveler partner
4
Pros:

Mooi zwembad, leuke ligging!
Het ganse hotel is aan een opfrissing toe. Deuren die niet goed sluiten, frigo die niet fatsoenlijk dicht gaat en verschrikkelijk veel lawaai maakt. Er moet extra betaald worden voor airco, frigo en kluis. In een land waar het elke dag ongeveer 30° is, zouden airco en frigo toch wel mogen inbegrepen zijn.

2019-04-11 via Nuitee
V
Verified traveler
2
DO NOT STAY HERE!
Pros:

Worn out, run down, dirty, everything in hotel falling apart or broken.
Asked everyday for them to please repair the TV. They just kept fobbing me off. They don’t care. After 3 days I paid for another hotel and they wouldn’t give me a refund. For the same money you can stay at Regal Apartments which has aircon, a safe, kitchen, fridge freezer, WiFi in room and much more included in the price. Bamboo want to charge extra for all of these.
I also recommend Q City hotel.

2019-02-26 via Nuitee
A
Angie
4
Pros:

I was unable to stay at Bamboo Hotel as per booking. Upon arrival reception staff said no room available due to " overbooking", Hotel staff had arranged for me stay at Seaview Garden Hotel instead. Whilst I did not to pay any additional cost for stay at Seaview, the unexpected change did cause me inconvienience and discomfort as I was separated from my relatives who were staying in hotel right next door to Bamboo.

2019-01-12 via Nuitee
V
Verified traveler
8
Pros:

ruhiges, günstiges Hotel in Strandnähe mit sehr nettem Personal und leckerem Frühstück
Klar, es ist "nur" 2-Sterne-Hotel und mit europäischem Standard nicht zu vergleichen. Einiges könnte erneuert oder renoviert werden. Dennoch war unser Zimmer sauber und das Bett sehr bequem. Klimaanlage brauchten wir nicht, durch die Lage in Strandnähe war immer ein angenehmer Wind (Durchzug reicht). Das Personal ist sehr freundlich, die Frühstücksauswahl zwar nicht üppig, dafür sehr lecker und frisch. Der Poolbereich ist sehr hübsch und man hat ständig warmes Wasser (im Gegensatz zu einem anderen 4-Sterne-Hotel). Im Restaurant "Muna's" nur wenige Meter entfernt gibt es das beste Essen! Riesen Auswahl, alles frisch, tolles Ambiente und großartiger Geschmack. Je nach dem, welche Ansprüche man hat, können wir das Hotel sehr empfehlen. Für mich eine tolle Erfahrung, um von "unserem hohen Roß" und unseren riesen Ansprüchen mal wieder runter zu kommen, denn verglichen zu den Menschen, die dort leben müssen, ist das Hotel schon Luxus.

2019-01-11 via Nuitee
V
Verified traveler
8
Pros:

Gutes Hotel in Strandnähe. Nur das Pool müsste mal gereinigt werden. Seitenwände sind ganz grün.

2018-12-18 via Nuitee
V
Verified traveler
8
Pros:

Great wee value for Money hotel very near the beach 150 yds away
lots of eating places around all worth a try, except the dutch cafe.

The hotel staff take good care of you and make sure you are well served during your stay
the only downside is the number of folks who reserve the sunbeds all day ad don't even bother to use them. Idiots

2018-12-06 via Nuitee
S
S
8
Pros:

Very friendly staff,
Lovely meals at bar grill
Could do with a bit of updating in rooms
Lack of umbrella's around pool

2018-11-19 via Nuitee
V
Verified traveler
8
Nice hotel, great staff!
Pros:

Great people, close to beach,nice breakfast, excellent gardener!

2018-07-19 via Nuitee