The Presidio

Hotels
7.6 (2343 reviews)
1620 State Street , Santa Barbara , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Allergy-free room
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Lack of amenities

Categories

Cleanliness
5.74
Several reviews noted cleanliness issues, including hair found in the bed and the lack of basic hygiene supplies.
Service
8.71
Friendly staff was highlighted positively, but some service issues were experienced with management response.
Location
9.75
The downtown location was praised as great, walkable to various attractions.
Room Quality
6.7
Rooms had mixed comments regarding conditions and amenities, including outdated blinds.
Amenities
6.73
Basic amenities were lacking, including no coffee maker and microwave, impacting overall satisfaction.
Value for Money
7.69
Guests found the price slightly high for the amenities provided, leading to mixed feelings on value.
Food and Beverage
6.74
Not mentioned explicitly, but absence of coffee and meals affected guest satisfaction.
Overall Experience
8.71
The overall experience was generally positive despite some significant issues, leading to a mixed sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 10:36

Property Description

Luxurious Comfort
Indulge in the comfort of hypoallergenic bedding and modern amenities at The Presidio. Each room is equipped with a 42-inch flat-screen TV, iPod docking station, and a work desk for your convenience.

Outdoor Relaxation
Unwind on the outdoor sundeck with sunbathing chairs and heaters, perfect for a relaxing day under the sun or evening lounging. Take advantage of the free bike hire to explore the beautiful surroundings of Santa Barbara.

Convenient Location
Located just minutes away from Stearns Wharf and popular attractions, The Presidio offers easy access to Santa Barbara's top destinations. Whether you're visiting the Santa Barbara Museum of Natural History or UC Santa Barbara, our hotel is the perfect choice for your stay.

Experience luxury and convenience at The Presidio - book your stay now for an unforgettable Santa Barbara getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note: If guests arrive later than 7 pm, please notify the hotel prior to arrival.

Guests planning to bring a pet must notify the hotel prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 2343 reviews
Cleanliness: 5.74
Service: 8.71
Location: 9.75
Room Quality: 6.7
Amenities: 6.73
Value for Money: 7.69
Food and Beverage: 6.74
Overall Experience: 8.71
D
Danil • solo_traveller • us
10
Good 👍🏻
Pros:

Very clean and nice

Cons:

I would advise replacing the windows with plastic ones.

2026-03-07 • via Nuitee
H
Heather • solo_traveller • us
8
2026-03-03 • via Nuitee
V
Victoria • family_with_children • us
1
terrible experience with Valerie. i will be submitting complaints to the hotel and the BBB.
Pros:

location

Cons:

manager Valerie was very very rude, unprofessional, and demanding.

submitted a late check out request on booking.com and did not get a response. called the hotel directly, left a message & got no reply. upon check in, i was told by the employee that a late check out will be accommodated. next morning before check out i went to the office to confirm my late check out time. Valerie came out from the back with an attitude on her face and told me that a late check out is absolutely not happening. i told her how her employee told me that would be ok but she said he was new and that’s not possible. not a single apology for the inconvenience or an attempt to make up for the misinformation. the whole conversation was her yelling over me, not allowing me to talk. she lacks basic manners and professionalism. as a “manager” like she claims to be, she should have apologized from the beginning and said that late check outs are not something they do. that would have been so simple. but instead, she chose to give me attitude and when i asked why she gave me an attitude; she said the person before me was rude to her. when i asked who was her superior so i could file a formal complaint against her, she laughed in my face & said i could send an email.

very very unprofessional. someone like this should not be a manager like she claims to be, nor should she be working in customer service- especially hospitality. it was unbelievable how she treated a GUEST. i will be filing a complaint as well the the BBB.

2026-03-03 • via Nuitee
P
Patrick • solo_traveller • us
7
2026-03-02 • via Nuitee
M
Maria • couple • us
8
Pros:

The price was very reasonable. The bed was comfortable.

Cons:

There wasn’t a microwave or any way to make coffee. The shower tiles seemed stained where you stand, definitely wear shower shoes.

2026-03-01 • via Nuitee
M
Maria • solo_traveller • us
7
2026-02-27 • via Nuitee
C
chen • solo_traveller • us
10
2026-02-25 • via Nuitee
C
COURTNEY • family_with_children • us
7
On the whole it was very pleasant and my complaints are not deal-breakers.
Pros:

The location was excellent, especially for the film festival. Liked the free parking. Liked the friendliness and helpfulness of the staff. Great water pressure and hot water!

Cons:

It's a little run-down. Luggage rack was broken, but useable. Iron scorch mark on the rug! Could use a more secure lock, though I never felt particularly unsafe. And a coffee maker. More outlets!

2026-02-14 • via Nuitee
E
Emely • couple • us
10
Overall comfortable, very modern, and close by to downtown.
Pros:

The location was great and close to downtown. The room was also super cute and clean. Overall enjoyed a lot.

Cons:

The only thing that I didn’t love was that there wasn’t a microwave. I really think that would have made this a 10/10 hotel. Besides that everything else I was pleased with.

2026-02-12 • via Nuitee
M
Monica • family_with_children • us
9
Perfect location for downtown activities.
Pros:

I picked this hotel due to how close it was to the Film Festival. We were able to park and walk and it was great!

Cons:

Hotel is a little dated but that would not stop me from staying here again.

2026-02-11 • via Nuitee
L
Larry • couple • us
7
One good room. One not so nice.
Pros:

Some of the rooms are upgraded. We stayed one night in an original room. That was not pleasant. The room was cold with only a space heater that was not adequate. We complained and were upgraded to a remodeled room. We were very happy with that.

Cons:

Not all were the same.

2026-01-30 • via Nuitee
L
Laura • couple • us
1
Cons:

I booked the hotel because it was advertised as hypoallergenic. However, the AC unit had a strong moldy smell that triggered my allergies. We were unable to move to another room because it was not available.

2026-01-27 • via Nuitee
G
Gallagher • solo_traveller • us
1
It was a place to sleep
Pros:

A decent location

Cons:

The shower hardly functional bad water presure

2026-01-27 • via Nuitee
P
Patricia • couple • us
9
It was comforting
Pros:

The room

2026-01-20 • via Nuitee
M
Matthew • couple • us
9
2026-01-20 • via Nuitee
D
Denise • couple • us
1
You doubled booked and cancelled my reservation after I had left my home
Pros:

There was shade in the parking lot while I sat in my car looking for another hotel to stay. This was a birthday surprise weekend. Little did I know that the surprise was on me.

Cons:

You canceled my reservation after I was on the road so I didn’t know I didn’t have a place to stay until I got there.

2026-01-20 • via Nuitee
L
Lee • solo_traveller • us
5
2026-01-20 • via Nuitee
E
Elsy • solo_traveller • us
9
2026-01-19 • via Nuitee
J
Jesse • solo_traveller • us
4
Pros:

Staff was courteous.

Cons:

Door knob was clearly break and there was a crack between the door and its frame. Did not feel safe and secure.

2026-01-19 • via Nuitee
R
rebecca • family_with_children • us
10
Pros:

Very clean room. Quiet area

Cons:

Not enough parking

2026-01-19 • via Nuitee