The Presidio

The room lock requires a physical key, which felt a bit outdated compared to the rest of the modern space.

Reception. My reservation wasn´t in the hotel system . No room available for me and needed find another hotel .

We didn’t have hot water at all during our stay, we tried both at night and again the next morning and the water never got warm at all. This was the only major downside of the property, after spending a day in the sun and beach you need a hot shower and that wasn’t possible. Reported it to staff the next morning when we were checking out, and the lady I spoke with acknowledged there had been an issue but didn’t seem overly concerned or apologetic. Would have been nice to either gotten a discount on the room or at least offer something to offset the inconvenience.

lack of ability to pay cash
it took me a day to get hitting water pot although it said that each room have 1, and in the end they blame me for not been in the room when the found 1 and brought it up to the room.

I would advise replacing the windows with plastic ones.

manager Valerie was very very rude, unprofessional, and demanding.

submitted a late check out request on booking.com and did not get a response. called the hotel directly, left a message & got no reply. upon check in, i was told by the employee that a late check out will be accommodated. next morning before check out i went to the office to confirm my late check out time. Valerie came out from the back with an attitude on her face and told me that a late check out is absolutely not happening. i told her how her employee told me that would be ok but she said he was new and that’s not possible. not a single apology for the inconvenience or an attempt to make up for the misinformation. the whole conversation was her yelling over me, not allowing me to talk. she lacks basic manners and professionalism. as a “manager” like she claims to be, she should have apologized from the beginning and said that late check outs are not something they do. that would have been so simple. but instead, she chose to give me attitude and when i asked why she gave me an attitude; she said the person before me was rude to her. when i asked who was her superior so i could file a formal complaint against her, she laughed in my face & said i could send an email.

very very unprofessional. someone like this should not be a manager like she claims to be, nor should she be working in customer service- especially hospitality. it was unbelievable how she treated a GUEST. i will be filing a complaint as well the the BBB.

There wasn’t a microwave or any way to make coffee. The shower tiles seemed stained where you stand, definitely wear shower shoes.

It's a little run-down. Luggage rack was broken, but useable. Iron scorch mark on the rug! Could use a more secure lock, though I never felt particularly unsafe. And a coffee maker. More outlets!

The only thing that I didn’t love was that there wasn’t a microwave. I really think that would have made this a 10/10 hotel. Besides that everything else I was pleased with.

Hotel is a little dated but that would not stop me from staying here again.

Not all were the same.

I booked the hotel because it was advertised as hypoallergenic. However, the AC unit had a strong moldy smell that triggered my allergies. We were unable to move to another room because it was not available.