MainStay Suites Townsville

Hotels
•
Main Stay Suites
8.6 (395 reviews)
30-34 Palmer Street , Townsville , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent location
Welcoming staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.15
Concerns about cleanliness and poor conditions mentioned in several reviews.
Service
10
Staff are exceptional and welcoming, providing a personal touch for guests.
Location
10
Perfect location near bars and restaurants, highly praised by guests.
Room Quality
7.12
Room quality criticized for being outdated and not meeting expectations.
Amenities
9.16
Limited comments on amenities but secure parking identified as a pro.
Value for Money
7.11
Multiple references to poor value for price paid due to outdated conditions.
Food and Beverage
9.64
No specific comments on food and beverage, assumed standard quality.
Overall Experience
9.6
Mixed overall experience, with notable security concerns affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:20

Property Description

Modern Accommodation in Dining Precinct:
Experience spacious and modern accommodation at Aligned Corporate Residences Townsville, located in the heart of the city's vibrant dining precinct. Each unit features cooking facilities, lounge/dining areas, and a balcony with outdoor furniture.

Convenient Facilities and Amenities:
Enjoy the convenience of on-site facilities such as a BBQ area, outdoor swimming pool, and guest laundry during your stay at our property.

Fully Equipped Studios and Apartments:
Our refurbished studios and apartments, equipped with modern amenities including a DVD player, LCD TV, work desk, and air conditioning, ensure a comfortable stay. Studios offer kitchenette facilities, while apartments feature fully equipped kitchens and laundry facilities.

Book your stay now at Aligned Corporate Residences Townsville for a memorable and comfortable experience in the heart of the city!

Important information:

Please note that there is a 1.5% surcharge when you pay with a credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 395 reviews
Cleanliness: 6.15
Service: 10
Location: 10
Room Quality: 7.12
Amenities: 9.16
Value for Money: 7.11
Food and Beverage: 9.64
Overall Experience: 9.6
D
Daniel • couple • au
8
Pros:

Cleanness of the room

Cons:

Shower head needed replacing

2026-02-10 • via Nuitee
P
Pippa • couple • au
10
2026-01-23 • via Nuitee
T
Tiarnee • extended_group • au
8
2026-01-15 • via Nuitee
W
William • couple • au
10
Mainstay
Pros:

Perfect location and staff were very welcoming. Room was clean and tidy and bed was super comfortable. We went there for our Anniversary, and Mainstay Suites staff left us a beautiful note and chocolates. ❤️ We will definitely be back there again.

2026-01-01 • via Nuitee
T
Teri • couple • au
10
2025-12-04 • via Nuitee
C
Cameron • couple • au
8
Pros:

Gpod location, close to bars & restaurants, Nice view

Cons:

Wasn’t happy that we had to pay an extra $25 to park in the locked car park.

2025-11-23 • via Nuitee
K
kerrie • couple • au
7
Meh
Pros:

Location

Cons:

Outdated

2025-11-08 • via Nuitee
J
John • extended_group • au
9
2025-10-25 • via Nuitee
J
Jeff • family_with_children • au
9
2025-10-10 • via Nuitee
K
Kalli • couple • au
1
I would not recommend this place.
Pros:

Location was excellent

Cons:

The toilet seat was loose. We were advised there were no car parks available inside the property after our arrival. Kitchen tap was loose. Incorrect amounts were deducted from our account including a security deposit of $100 we were not advised about and it’s still has not been refunded. Decor in rooms and reception was cheap and not value for rate charged. Inadequate soap provided for 2 people. Air conditioning system also noisy.

2025-09-02 • via Nuitee
T
Tyarna • family_with_children
2
Pros:

I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate.

The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children.

Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor.

I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing.

Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control.

Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.

2025-08-31 • via Nuitee
F
Fiona • family_with_children • au
9
Safe & secure
Pros:

The staff are exceptional, secure car parking.

2025-07-28 • via Nuitee
H
Haslberger • couple • au
8
2025-07-21 • via Nuitee
M
Monk de Wally de Honk • couple • au
10
2025-07-02 • via Nuitee
B
Bishop • young couple • au
5
Passable
Pros:

Location

Cons:

The room , the shower was very low quality shower head was horrible

2025-06-20 • via Nuitee
D
Dragan
10
Pros:

It was very good, the location is superb

2025-06-18 • via Nuitee
T
Trudy • young couple • au
6
Probably could have been better.
Pros:

The view of the harbour.

Cons:

The receptionist was very methodical and didn’t even tell us where to catch the lift to our apartment. The bed was so uncomfortable it was even funny. We woke up at 7am and left to go home to our own bed.

2025-06-09 • via Nuitee
A
Ann • with friends • au
8
Very good
2025-06-01 • via Nuitee
S
Shelley • young couple • au
2
Won’t be back
Pros:

The position

Cons:

Bathroom mouldy, lifts were filthy. We were refused parking even though there were ample spaces available

2025-06-01 • via Nuitee
J
Jody • young couple • au
4
Disappointing
2025-06-01 • via Nuitee