Carlton Plaza Poços de Caldas

Hotels
•
Independent
8.8 (144 reviews)
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033 , Poços de Caldas , BR
55-35-37223311

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Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good food
Cons:
Cleanliness issues
Noise from renovations

Categories

Cleanliness
8.16
Some reviews indicate issues with cleanliness, such as reports of dirty bedding.
Service
9.13
Multiple reviews highlight excellent service, especially mentioning attentive and friendly staff.
Location
9.17
The hotel is noted for its great location with easy access to attractions.
Room Quality
8.62
Most reviews mention spacious and comfortable rooms, but some issues were noted.
Amenities
8.65
Amenities are generally well appreciated, with specific mentions of a good breakfast and restaurant.
Value for Money
8.61
Many guests find the hotel to be a good value for the price paid.
Food and Beverage
9.16
Numerous positive comments about the quality and variety of food.
Overall Experience
8.93
Overall experiences are typically positive, with guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:48

Property Description

Recreational Opportunities - Enjoy a range of activities at our hotel, from a refreshing outdoor pool to a relaxing sauna and a well-equipped fitness center.

Dining and Entertainment - Indulge in delicious meals at our 2 restaurants or opt for convenient room service. Unwind with a drink at the bar/lounge or by the poolside bar, and don't miss the daily complimentary full breakfast.

Convenience and Comfort - Stay connected with complimentary wireless internet, relax in guestrooms with modern amenities like minibars and LCD TVs, and make use of services like dry cleaning and daily housekeeping.

Book your stay at Carlton Plaza Poços de Caldas now to experience all these amenities and more in the heart of Poços de Caldas!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Up to 3 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CNF

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 144 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
T
Tania Vani Bemfica • couple • br
10
2026-07-18 • via Nuitee
J
Juleni • solo_traveller • br
9
2026-07-18 • via Nuitee
F
Fábio • solo_traveller • br
10
2026-07-18 • via Nuitee
N
Neusa Aparecida Soares • couple • br
9
Ótimo café da manhã, bom atendimento dos funcionários,boa localização .
2026-07-18 • via Nuitee
D
Dulcemara • extended_group • br
10
Maravilhosa. Voltarei novamente!!!
Pros:

Camas, lençóis limpos e toalhas trocadas todos os dia

2026-07-17 • via Nuitee
L
Ludmilla Lopes • solo_traveller • br
10
2026-07-17 • via Nuitee
P
Pedro Ap. • couple • br
8
2026-07-17 • via Nuitee
C
Caio • family_with_children • br
8
Pros:

Cafe muito bom

Cons:

Estacionamento pago

2026-07-16 • via Nuitee
D
Duque • solo_traveller • br
10
2026-07-15 • via Nuitee
R
Rodrigo • solo_traveller • br
8
2026-07-15 • via Nuitee
M
Marcondes • couple • br
9
Tudo perfeito.
Pros:

Ótímo!!!

2026-07-15 • via Nuitee
P
Provenzano • family_with_children • br
10
2026-07-15 • via Nuitee
F
Fernando • solo_traveller • br
10
Pros:

Hotel muito bom! Super limpo, funcionários gentis, educados e prestativos. Comida deliciosa!

Cons:

Gostei de tudo.

2026-07-14 • via Nuitee
S
Stella • couple • br
9
Muito bom
Pros:

O hotel é muito bem localizado. Equipe muito educada e acolhedora.

Cons:

Um detalhe muito pessoal: a iluminação do banheiro poderia ser um pouco melhor (pra quem gosta de se maquiar).

2026-07-14 • via Nuitee
V
Vidal Madureira • family_with_children • br
9
Ótima localização, quarto amplo e funcionários solícitos.
Pros:

Hotel muito bem localizado, no coração da cidade . Acomodação ampla e confortável. Funcionários muito solícitos e educados.

Cons:

Só não dei 10 pelo fato de cobrarem integralmente o buffet do jantar para crianças . De qualquer modo, foi avisado no check in que a cobrança seria por hóspede.

2026-07-14 • via Nuitee
F
Fernando • solo_traveller • br
10
Pros:

Hotel muito bom. Funcionários gentis, educados e sempre disponíveis. Comida muito boa!

Cons:

Gostei de tudo

2026-07-14 • via Nuitee
M
Marcos José • couple • br
10
no geral muito bom, destaca-se café da manhã e jantar muito bons, equipe muito atenciosa.
Pros:

café da manhã excelente, bem como a localização é muito boa

Cons:

o hotel é antigo, mas muito bom, acredito que uma renovação dos enxovais ou até mesmo da decoração dos quartos seria interessante.

2026-07-14 • via Nuitee
R
Rosangela • couple • br
6
Razoavel.
Pros:

Localização.

Cons:

O hotel é muito antigo, todo mobiliario está desgastado, necessitando urgente reforma.

2026-07-13 • via Nuitee
S
Sydney • couple • br
10
Sempre um ótimo para se passar!
Pros:

Como sempre o atendimento do Carlton é excelente.

2026-07-13 • via Nuitee
S
Sergio • couple • br
10
estadia foi ótima
Pros:

gostei de tudo que me foi oferecido

Cons:

nada a reclamar

2026-07-13 • via Nuitee