Carlton Plaza Poços de Caldas

Hotels
•
Independent
8.8 (144 reviews)
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033 , Poços de Caldas , BR
55-35-37223311

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Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Sauna
Designated smoking area
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good food
Cons:
Cleanliness issues
Noise from renovations

Categories

Cleanliness
8.16
Some reviews indicate issues with cleanliness, such as reports of dirty bedding.
Service
9.13
Multiple reviews highlight excellent service, especially mentioning attentive and friendly staff.
Location
9.17
The hotel is noted for its great location with easy access to attractions.
Room Quality
8.62
Most reviews mention spacious and comfortable rooms, but some issues were noted.
Amenities
8.65
Amenities are generally well appreciated, with specific mentions of a good breakfast and restaurant.
Value for Money
8.61
Many guests find the hotel to be a good value for the price paid.
Food and Beverage
9.16
Numerous positive comments about the quality and variety of food.
Overall Experience
8.93
Overall experiences are typically positive, with guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:48

Property Description

Recreational Opportunities - Enjoy a range of activities at our hotel, from a refreshing outdoor pool to a relaxing sauna and a well-equipped fitness center.

Dining and Entertainment - Indulge in delicious meals at our 2 restaurants or opt for convenient room service. Unwind with a drink at the bar/lounge or by the poolside bar, and don't miss the daily complimentary full breakfast.

Convenience and Comfort - Stay connected with complimentary wireless internet, relax in guestrooms with modern amenities like minibars and LCD TVs, and make use of services like dry cleaning and daily housekeeping.

Book your stay at Carlton Plaza Poços de Caldas now to experience all these amenities and more in the heart of Poços de Caldas!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Up to 3 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CNF

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 144 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.93
Z
Ze Renato BB • solo_traveller • br
10
2026-05-10 • via Nuitee
S
Saroa • family_with_children • br
10
Cons:

Poderia ter o estacionamento incluso

2026-05-09 • via Nuitee
S
Sergio Gonçalves • solo_traveller • br
10
Pros:

Localização

Cons:

Pagar R$40 por dia pelo estacionamento.l

2026-05-09 • via Nuitee
C
Carlos Eduardo • solo_traveller • br
9
Com certeza voltarei neste hotel pessoas adequadas a atendimento
Pros:

Quarto confortável

Cons:

As meninas precisam limpar com mais detalhes

2026-05-08 • via Nuitee
C
Claudio • solo_traveller • br
8
Pros:

Localização

2026-05-08 • via Nuitee
A
antonio jose • couple • br
9
2026-05-07 • via Nuitee
B
Bruno • extended_group • br
8
2026-05-06 • via Nuitee
M
Mauricio • solo_traveller • br
9
Pros:

Localização

Cons:

Valor estacionamento

2026-05-06 • via Nuitee
S
Silvio • solo_traveller • br
8
2026-05-05 • via Nuitee
V
Victor Madaleno Jorge • solo_traveller • br
6
2026-05-04 • via Nuitee
L
LUIZ • couple • br
9
Gosto de mudar de hotel para conhecer outras opções, mas voltaria neste.
Pros:

Excelente localização. Acomodação ampla com belíssima vista. Café da manhã ótimo em ambiente espaçoso. Opção de almoço e jantar no local. Estacionamento próprio, amplo e parcialmente coberto.

2026-05-04 • via Nuitee
C
Cassia • solo_traveller • br
9
2026-05-04 • via Nuitee
D
Débora • couple • br
8
2026-05-03 • via Nuitee
J
jose • couple • br
10
2026-05-03 • via Nuitee
S
Sivirino • couple • br
10
Surpreendeu
Pros:

Quarto muito bom , chuveiro top , televisão pega muitos canais , ar condicionado top ,toalhas ótimas ,atendimento na recepção excelente e localização central perto de tudo e também excelente estacionamento

Cons:

Não tem o que eu não gostei

2026-05-02 • via Nuitee
M
Marinalva • couple • br
8
2026-05-01 • via Nuitee
A
Ariane • couple • br
9
2026-04-30 • via Nuitee
V
Victor • solo_traveller • br
10
A estadia foi boa e com preço justo considerando a boa localização do hotel.
Pros:

O quarto é aconchegante, com frigobar. Os quitutes disponíveis para consumo no quarto são muito caros, o que é comum em hotéis. O local oferece café da manhã incluso no preço da estadia. Oferece almoço e janta à parte, mas por um preço alto.

Cons:

Pelo Booking, a garagem não está inclusa, sendo cobrada à parte por dia de uso. Preço de almoço e jantar um tanto caros.

2026-04-29 • via Nuitee
M
Monica • solo_traveller • br
9
Pros:

Da localização, as pessoas que lá trabalham, roupas de cama, toalhas, colchão...

Cons:

Como fica em uma rua muito bem localizada, talvez o barulho da rua possa incomodar um pouco...

2026-04-28 • via Nuitee
M
Maria • solo_traveller • br
10
Excelente
Pros:

Localização, funcionários prestativos e educados, café da manhã excelente. Quarto confortável

2026-04-27 • via Nuitee