The Mountford Hotel - Free Parking

As it was extremely cold and wet during our stay, the room was a little chilly. However the room was comfortable and very clean.

The coffee could have been hotter! The over bed lights could do with re-positioning or changing.

Would have liked a English breakfast, but realise the price would have to change

No bath sheet ,towel not big enough to go around you
No hairdryer or shower cap
No gates to prevent people going into the carpark especially if you are on the ground floor because you can't have your window open at night
Curtains didn't shut properly
BREAKFAST FOR CONTINENTAL WAS SHOCKING
CHEAP AND NASTY PRODUCTS
BREAD WAS WET
CHEAP TESCO DECAF COFFEE
CHEAP TEA BAGS
FOOD NOT LABELED AND COVERED
JUICES WAS A GUESSING GAME
HAD TO REMOVE YOUR PLATES FROM TABLE
STAFF DIDN'T INTERACT WITH RESIDENTS
I ended up paying at Greg's just to get a decent sandwich.
hole in the chair in the room
Pool table had a hole in it
Dust in high places in the room
Felt unsafe being on the ground floor because if I wouldn't have checked the window, it would of been unlocked during my stay.
Bad scratches on floor in room
Bedside table unstable

Unfriendly staff, poor communication. Car park is very small so cars end up blocked in, staff uninterested. Would not stay here again

The fact that there was a £50 charge that they hold on to for 31 days , I knew there would be a deposit as it mentions that on booking.com, but I didn't expect they insist I use my visa debit for it and not my credit card , that seems excessive amount of time, to wait. And I don't know why they would have to do this. some of the grout on the tiles in the shower and the shower hose were really filthy and black, a blast of mould and mildew remover would have taken care of that, otherwise I would have given this a 10/10 score it is a lovely hotel

Bed was uncomfortable, room felt chilly, hotel was a bit tired, but I would say it was appropriate value for money

One curtain was hanging off the hook and we couldn't reach to fix it. The curtains are thermal and lined to keep out the cold and the daylight but being floor length, they completely cover the radiator so the heat goes out through the glass of the windows which is not ideal for heating the room nor for economic efficiency.
The neighbour's security light went on and off all night long which was OK so long as the curtains were tightly closed and we turned one of the bathroom spotlights away from pointing through the door straight onto the pillow of one of the beds!
The bedside light had a bulb out but when we tightened the bulb, which made it work, the fitting almost fell out of the base on the wall! This same light couldn't be turned so where the bed went into a recess in the wall, the light couldn't reach which made reading in bed tricky!
There were 3 pillows so we asked for a fourth.
The toiletries were basic - a bottle of hand soap at the sink and a bottle of shower gel.
It was lovely to have super warm towels but the little towel rail was so close over the radiator that the heat didn't really get out into the bathroom. Perhaps the rail could be a little higher and two rails would be better for four towels?
Having said all this, these are minor necessary adjustments and did not spoil our stay or our sleep.

N/A

Not full English breakfast but continental breakfast was good