Hotel Palace Galapagos

Hotels
9 (135 reviews)
Barrio el Eden, calle Petrel y Floereana , Puerto Ayora , ec

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Safety deposit box
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and spacious rooms
Great breakfast
Cons:
Occasional pests in rooms
Distance from Main Street

Categories

Cleanliness
9.14
High cleanliness praised in several reviews.
Service
9.11
Staff described as friendly, accommodating, and helpful.
Location
8.65
Good location but some mention of distance to main street.
Room Quality
9.1
Spacious rooms with comfortable beds and good amenities.
Amenities
8.63
Basic amenities with some limitations noted.
Value for Money
9.09
Generally good value reflected in positive sentiments.
Food and Beverage
9.14
Breakfast received high praise.
Overall Experience
9.11
Overall positive experiences from multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:22

Property Description

Luxurious Accommodation
Hotel Palace Galapagos offers elegant rooms equipped with modern amenities such as free WiFi, cable TV, and air conditioning. Guests can also enjoy the convenience of a minibar and a microwave in each room, ensuring a comfortable stay.

Convenient Facilities
The hotel features a tour desk at the reception to assist guests in exploring the beautiful surroundings. Additionally, the property's innovative water-treatment plant guarantees access to purified drinking water, promoting sustainability and well-being during your stay.

Exciting Activities
With a prime location near various attractions, guests can partake in thrilling activities like cycling, diving, and fishing. Whether you seek adventure or relaxation, Hotel Palace Galapagos offers a diverse range of experiences for a memorable vacation.

Experience luxury, convenience, and adventure at Hotel Palace Galapagos. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GPS

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$20 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$40 per person per night when using an existing bed.
    People 3 years old and over stay for US$40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 135 reviews
Cleanliness: 9.14
Service: 9.11
Location: 8.65
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
J
Jessika • couple • cl
10
2026-03-30 • via Nuitee
A
Aleksandra • couple • pl
6
Hotel na jedną noc żeby się przespać.
Pros:

Przyjemny hotel na jedną noc i nic więcej. Może pokoje na piętrze są lepsze i dają większy komfort.

Cons:

W pokoju na parterze zaduch, zapach wilgoci, mrówki chodzące po stoliku nocnym. Daleko od centrum. Śniadanie mikroskopijne. Musieliśmy wyjechać rano na lotnisko przed godziną podania śniadania, nie zaproponowano nam nawet suchej bułki na drogę pomimo, że śniadanie żartem dzień było opłacone i w cenie pokoju.

2026-03-27 • via Nuitee
C
Cristina • extended_group • de
10
Tolles Personal, entspannter Aufenthalt
Pros:

Für uns war das Personal das absolute Highlight unseres Aufenthalts. Besonders Sonia hat mit ihrer außergewöhnlichen Freundlichkeit und Hilfsbereitschaft überzeugt. Sie hat sich wirklich viel Mühe gegeben, unseren Aufenthalt so angenehm wie möglich zu gestalten.
Auch das Frühstück war sehr gut. Sonia war dabei stets aufmerksam, hat alles liebevoll vorbereitet und uns sogar Nachschlag angeboten. Das war wirklich eine sehr nette Geste. Außerdem hat sie sich um unseren Flughafentransfer gekümmert und uns sogar einen Rabatt organisiert, ohne dass wir danach gefragt hatten. Das fanden wir besonders zuvorkommend und aufmerksam.

Cons:

In unserem ebenerdigen Zimmer gab es kleine Ameisen, was für uns jedoch kein großes Problem darstellte und vermutlich der Lage geschuldet war.

2026-03-25 • via Nuitee
L
Laudisio • couple • br
6
Decepcionante,
Pros:

dos funcionarios, da cama e da limpeza

Cons:

Horrivel o banheiro é antigo, aspecto velho, banheira desnecessaria além de ser aberto na parte de cima, sem privacidade e muito proximo da cama. Quarto escuro, apertado, pessima distribuiçao dos moveis e com vista para os fios do poste da rua. Não recomendo esse quarto, decepcionei pois havia outros mais barato e melhor.

2026-03-22 • via Nuitee
N
NUNO • family_with_children • pt
10
Pros:

Noamy is a fantastic manager!
She prepare everything for us, we felt like home
She gave to us a superb support🙏

2026-03-22 • via Nuitee
M
Malgorzata • family_with_children • ca
8
2026-03-21 • via Nuitee
Z
Zlata • couple • ec
8
Good enough, but not excellent.
Pros:

I appreciated the friendliness of the person in charge. Breakfast was also good; it wasn't a buffet, but they served enough to leave you satisfied. The bed was large, everything was very clean, and there was a pitcher of drinking water available in the room, with the option to refill your own water bottle whenever you wanted. They also provided clean towels and liquid soap in the bathroom.

Cons:

The location is far away from the center and the view is not good. You have to walk about 8 blocks to get to the most fun spot in town.. and, you have to carry your luggage up the stairs.

2026-03-20 • via Nuitee
S
Sam • solo_traveller • gb
10
Pros:

Nice clean hotel with big room, walking distance to everything in Puerto ayora

2026-03-12 • via Nuitee
P
Pilar • couple • es
10
2026-03-01 • via Nuitee
R
Randy • couple • us
9
Wonderful location, clean rooms and fabulous breakfasts made this a perfect place to stay!
Pros:

The manager (owner?) was so helpful! He assisted us in every way. There are stairs to the room but we were assisted with our luggage. The breakfasts were amazing! Definitely worth adding on the breakfast. Everything was presented so beautifully and so much food! Our host helped us with directions and suggestions on where to go. He was always available if we needed anything. The location was within walking distance to all of the shops/restaurants. Not much of a view, but we weren't in the room for views...comfort and cleanliness were perfect.

Cons:

I would have liked a more secure safe but we were not uncomfortable with the security. Again, the views were not great but we did love the location and the excellent service.

2026-02-10 • via Nuitee
A
Andrew • couple • gb
5
Basic room, poor noisy location.
Pros:

Cleanliness good
Let us into room early.

Cons:

Safe not good as not fixed and anyone could have walked off with it!
Although staff were there all of time when needed, welcome left a lot to be desired.
Could be very noisy at night/early morning.
Felt it was expensive for what provided

2026-01-27 • via Nuitee
W
William • solo_traveller • us
8
2026-01-21 • via Nuitee
C
Carlo • family_with_children • nl
9
2026-01-18 • via Nuitee
F
Fabien • family_with_children • fr
10
2026-01-13 • via Nuitee
J
Julia • extended_group • ec
8
2025-12-31 • via Nuitee
C
carol • couple • gb
10
2025-12-25 • via Nuitee
C
Caroline • couple • us
10
Pros:

The hotel manager was so helpful and great! Great location, where it was nice and quiet but could walk everywhere we needed to go. Bed was very comfortable and had plenty of blankets and pillows. Honestly loved our stay here and would highly recommend.

2025-12-14 • via Nuitee
U
Ulla Marianne • family_with_children • no
9
Pros:

Super hyggelig og hjelpsom personale. Vi fikk lov å låne håndklær til stranden uten ekstra kostnad. Bestilte transport til flyplassen. Det fungerte så bra. Taxi sjåføren fulgte oss hele veien og betale båt til Baltra og buss til flyplassen. Verten snakker godt engelsk.kort vei ned til handlegaten. Fullstendig sikkert og gå hjem på kvelden.

Cons:

Kommer ikke på noe akkurat nå.

2025-12-07 • via Nuitee
S
Sarah • couple • de
9
Pros:

Wir hatten einen schönen Aufenthalt im
Hotel Palace Galapagos. Hervorzuheben ist die Sauberkeit in dem Zimmer und die freundlichen Mitarbeiter.

2025-11-24 • via Nuitee
J
Janet • family_with_children • de
9
2025-11-19 • via Nuitee