Cleo Hotel Tunjungan

Hotels
6.9 (33 reviews)
Jl. Basuki Rahmat No 11, Surabaya , Surabaya , ID

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Small rooms
No proper amenities
Poor breakfast

Categories

Cleanliness
6.48
The room wasn’t up to expectations and was very small.
Service
8.95
Very helpful staff.
Location
8.49
Good location but near busy roads.
Room Quality
5.94
The room was tiny with no space for luggage.
Amenities
5.97
There were no proper amenities.
Value for Money
6.43
Value does not meet expectations given the room quality.
Food and Beverage
5.48
Breakfast is not so good.
Overall Experience
7.45
Mixed experiences with location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:00

Property Description

Convenient Location and Modern Comfort

Located just 600 meters from Sharp Bamboo Monument, Cleo Hotel Basuki Rahmat in Surabaya offers air-conditioned rooms with free WiFi. The hotel boasts a 24-hour front desk and an on-site restaurant serving local dishes.

Comfortable Accommodation with City Views

The hotel's rooms feature flat-screen TVs, private bathrooms with showers and free toiletries. Some rooms even offer stunning city views, and select accommodations come with personal safes for added security.

Delicious Dining Options and Nearby Attractions

Start your day with a buffet breakfast and savor Indonesian and international cuisine at The Origin Restaurant. Explore nearby attractions like Wisata Rasa souvenir centre, Submarine Monument, and Red Bridge Surabaya, all within a short distance from the hotel.

Book your stay at Cleo Hotel Basuki Rahmat for a memorable experience in Surabaya!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

6.9
Based on 33 reviews
Cleanliness: 6.48
Service: 8.95
Location: 8.49
Room Quality: 5.94
Amenities: 5.97
Value for Money: 6.43
Food and Beverage: 5.48
Overall Experience: 7.45
M
Marco • couple • nl
8
2026-05-16 • via Nuitee
B
Bolten • couple • nl
8
2026-05-03 • via Nuitee
B
Bolten • couple • nl
8
Vind je luxe niet belangrijk is dit een goede keuze.
Pros:

Voor die prijs kun je geen luxe verwachten.
Gewoon een netjes en schoon hotel met vriendelijk personeel op een goede locatie.

Cons:

Bij mij viel niets tegen maar ik ben geen moeilijk persoon misschien.

2026-04-19 • via Nuitee
O
Omar • couple • ae
1
Cons:

The room wasn’t up to expectations. Very small and there were no proper amenities

2025-12-17 • via Nuitee
J
James • solo_traveller • id
5
Didn't really like Surabaya orbthe hotel
Pros:

Good location. Very helpful staff

Cons:

The room was tiny with no space to put a suitcase. The shower didn't work properly. It is near many things but the road outside is ridiculously busy 24/7. Difficult to get anywhere as the roads are difficult to cross

2025-12-04 • via Nuitee
A
Ahmad • solo_traveller • my
7
2025-10-31 • via Nuitee
M
Mohamed • solo_traveller • sg
3
Pros:

Breakfast is not so good

2025-10-05 • via Nuitee
A
Aiqin • solo_traveller • se
8
2025-09-29 • via Nuitee
Z
Zerg • couple • fr
5
2025-07-27 • via Nuitee
L
Lutfi • couple • id
9
2025-07-06 • via Nuitee
A
Ayuniee • family_with_children • bn
6
Location is great and if you don’t mind stench of cigarettes in your room, this place is okay.
Pros:

Excellent staff - near to Tunjungan Plaza. Comfy bed. Easy to navigate - got landmarks like Mcd & Richeese nearby.

Cons:

They need new towels. Also, I opted for a non-smoking room, I got the room at the end of the corridor. I guess that’s where people went to smoke as there were windows nearby. The stench entered our room and it was unbearable when we were sleeping. We had an uncomfortable sleep because of that.

2025-07-06 • via Nuitee
H
Hj • young couple • bn
6
Pleasant
Pros:

Near to Tunjungan Plaza

Cons:

No restaurant

2025-03-27 • via Nuitee
I
Ike • solo traveller • id
6
Pleasant
2025-02-11 • via Nuitee
L
Lutfi • young couple • id
9
Superb
2024-12-22 • via Nuitee
A
Ang • review category business travellers • my
5
Passable
2024-12-22 • via Nuitee
A
Alfian • young couple • bn
7
"Cozy and convenient place to stay"
Pros:

The hotel staff Eli Nur is very nice and helpful,she helping us to buy a train ticket to Surabaya via online, the hotel is very convenient and close to Tunjungan Plaza the biggest mall in Surabaya and other eateries, food stall just within a walking distance.

Cons:

The lift is too slow, i need to wait for a few minutes, than when i reach there my room card was discarded, than i have to go down and update again. it takes about 25 mins.

The bedroom lights are too dim, need more lights.

2024-11-19 • via Nuitee
D
Danilo • family with young children • nl
8
Very good
Pros:

Excellent location.

2024-10-13 • via Nuitee
W
Wan • family with young children • my
8
Very good
Pros:

Location is great!

Cons:

None so far!

2024-08-23 • via Nuitee
R
Rosulan • young couple • my
5
Bad experience
Pros:

Location

Cons:

No water supply

2024-01-22 • via Nuitee
R
Romfis • family with young children • id
7
Good
2023-12-09 • via Nuitee