Pan Borneo Hotel Kota Kinabalu

Hotels
8.2 (1597 reviews)
One Place Mall, Lorong Putat 3, 88200 Putatan, Kota Kinabalu, Sabah , Kota Kinabalu , my

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Limited breakfast options
Cleanliness issues reported

Categories

Cleanliness
7.45
Mixed reviews; some guests mentioned rooms were clean while others noted issues with leaking showers.
Service
8.95
Multiple reviews praised the staff for being friendly and helpful.
Location
8.45
The hotel is well-located near the airport and shopping areas, with convenient access.
Room Quality
7.95
Rooms generally comfortable, but some complained about dated decor and musty odors.
Amenities
8.45
Guests enjoyed amenities like the pool and breakfast, although some were disappointed in variety.
Value for Money
8.45
Most reviews stated the hotel offers good value for what is charged.
Food and Beverage
7.45
Mixed feedback; the breakfast menu lacked variety according to some guests.
Overall Experience
8.45
Overall positive experiences, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:40

Property Description

Convenient Location and Modern Amenities
Pan Borneo Hotel Kota Kinabalu is situated atop One Place Mall, providing seamless access to shopping and dining options. The hotel boasts elegant rooms equipped with free WiFi, air conditioning, and flat-screen TVs.

Dining and Leisure Options
Guests can indulge in a daily breakfast at The Coffee House, followed by meals at the in-house restaurants or cocktails at the Lobby Lounge. The outdoor swimming pool offers a refreshing retreat, while the gym caters to fitness enthusiasts.

Exceptional Services and Facilities
Benefit from affordable airport transfers, 24/7 reception assistance, and complimentary luggage storage. The hotel also features a prayer room, business center, and meeting facilities for added convenience.

To experience comfort and convenience at Pan Borneo Hotel Kota Kinabalu, book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for MYR 80 per person per night when using an available extra bed.
    People 16 years old and over stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 5 per day.

Location

Guest Reviews

8.2
Based on 1597 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 7.45
Overall Experience: 8.45
S
Sharen Elena • solo_traveller • my
6
Pros:

Location, room

Cons:

Booked cv king.. but got single beds instead.. breakfast choice was mediacore at best..

2026-06-06 • via Nuitee
Y
Yun Ting • couple • tw
8
2026-06-05 • via Nuitee
E
Eka • couple • my
4
2026-06-05 • via Nuitee
S
Shamsher • couple • my
1
Not worth it
Pros:

Just the location

Cons:

1) Complimentary airport pick up didn’t arrive on time despite informing earlier to be there at 2.30pm. Waited and had to call hotel. Driver came at 2.45pm

2) Breakfast was bad. Bread was hard. Staff at breakfast area not bothered & playing mobile games.

2026-06-05 • via Nuitee
S
Senthil • couple • my
10
Good luck
Pros:

Good luck

Cons:

Good luck

2026-06-04 • via Nuitee
D
Darsham • solo_traveller • my
10
Pros:

Very clean and spacious room

Cons:

Nothing

2026-06-04 • via Nuitee
M
Moe • solo_traveller • my
10
2026-06-03 • via Nuitee
J
Jamaludin • family_with_children • my
8
Good location and spacious room.
Pros:

Very close to the airport and connected to a mall. The family room was spacious

Cons:

The breakfast spread can be better.

2026-06-02 • via Nuitee
C
Cikgu • couple • my
10
2026-06-01 • via Nuitee
K
khamis • solo_traveller • my
8
Pros:

Room

2026-06-01 • via Nuitee
E
Emma • family_with_children • my
7
We booked for extra large double bed but ended up getting 2 single beds, says due to Gawai festival
Pros:

Below Average and Average

Cons:

Better breakfast

2026-06-01 • via Nuitee
M
MANJAH • family_with_children • my
8
2026-05-31 • via Nuitee
S
Stella • extended_group • my
8
2026-05-30 • via Nuitee
J
Janet Rose • solo_traveller • my
8
Pros:

I like the service. They are very fast and attentive especially the front office, Jay. He understands and knows the needs of a family. He gave us adjoining rooms which is very much appreciated.
The rooms were also very comfortable and spacious.

Cons:

The swimming pool is one of the reason that made me choose this hotel. Unfortunately, due to lack of supervision from the hotel, it made the experience rather traumatic by some guests behaviour.

2026-05-28 • via Nuitee
B
Berit_26 • solo_traveller • de
7
Pros:

Der Pool war eine super Erfrischung. Wir haben hier zwei Nächte verbracht. Das Zimmer war ausreichend groß und die Betten waren sehr bequem. Auch die Kopfkissen waren super.

Cons:

Das Hotel ist als 4-Sterne Hotel angepriesen. Wir würden max. 3 Sterne vergeben. Das Frühstück war sehr einfach, in Miri war das Frühstück deutlich besser. Im Zimmer ist ein Teppich ausgelegt, der ziemlich abgewohnt und voller Flecken ist. Unser Zimmer war leider zur Hauptstraße raus, sodass es, trotz geschlossenem Fenster sehr laut war. Auch die Klimaanlage hat mit der Temperatureinstellung nicht funktioniert. Es gab nur kalt oder sehr kalt. Für das was geboten wurde ist es zu teuer.

2026-05-27 • via Nuitee
D
Debra • couple • my
5
Pros:

The breakfast was nice.

Cons:

The room was hot. The air-conditioner was not functioning well. A technician came after i made a complaint and repaired it, but the air-con did not get any better.

2026-05-19 • via Nuitee
A
Allene • solo_traveller • sg
6
2026-05-19 • via Nuitee
A
Asroain • solo_traveller • my
10
2026-05-13 • via Nuitee
M
Musa • extended_group • my
5
Akan fikirkan cari pilihan hotel lain dulu sebelum memilih hotel ini
Pros:

Sarapan tidak sedap tapi nasib baik lokasi berhampiran dengan kedai-kedai yang ada menjual makanan

Cons:

- Tempah katil besar tapi dapat katil singgle yang digabungkan
- Shower air perlahan...mandi rasa tidak puas
- Penyelarasan air panas dan sejuk....sukar untuk dptkan suhu sesuai untuk mandi...adjust sikit terus panas dan sebaliknya terus sejuk bila adjust di arah lain

2026-05-11 • via Nuitee
M
Muhammad Bazli • solo_traveller • my
10
2026-05-10 • via Nuitee