Arro Khampa By Zinc Journey Shangri-la

Hotels
9 (30 reviews)
No.15 Donglang Road,Jinlong Street,Old Town , Shangri-La , cn

Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Issues with cleanliness
Breakfast options limited

Categories

Cleanliness
8.09
Issues with old and unhygienic bathrooms indicated a need for improvement.
Service
10
Staff were described as very nice and extremely helpful.
Location
9.56
Perfect location in Old Town with scenic views.
Room Quality
8.6
Rooms were comfortable but needed updates in some cases.
Amenities
9.05
Amenities were generally good, although some areas like breakfast could improve.
Value for Money
8.58
Perceived as overpriced for what was offered.
Food and Beverage
8.54
Breakfast options could be improved; however, good coffee was noted.
Overall Experience
9.59
Overall impressions were positive despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:43

Property Description

Unique Design Rooms with Wooden Furnishings
Arro Khampa Boutique Hotel in the quaint old town of Shangri-La offers guests beautifully designed rooms with wooden furnishings, creating a cozy and charming atmosphere for a memorable stay.

Relaxing Sun Terrace with Stunning Mountain Views
Guests can unwind on the sun terrace and soak in the breathtaking mountain views, making it the perfect spot to unwind after a day of exploring the enchanting surroundings of Shangri-La.

Convenient Amenities and Services
With free Wi-Fi throughout the property, safety deposit boxes in every room, and en suite bathrooms equipped with complimentary toiletries, Arro Khampa Boutique Hotel ensures a comfortable and hassle-free stay for all guests.

Book your stay at Arro Khampa Boutique Hotel and experience the perfect blend of comfort, convenience, and stunning views in Shangri-La.

Important information:

If guests require a Chinese invoice, extra charges may apply.

The property provides free pick-up and drop-off service to and from Diqing Shangri-La Airport or Shangri-la Railway Station. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DIG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9
Based on 30 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.54
Overall Experience: 9.59
B
benoit couple fr
9
2025-12-31 via Nuitee
J
Jan couple be
7
Ondermaats hotel voor de prijs van een boutique hotel
Pros:

Free shuttle service van/naar treinstation

Cons:

Ouderwetse kamer die opknapbeurt nodig heeft, sanitair moet vernieuwd worden, douche
Onhygienisch, afvoerbuizen maken reutelend lawaai en er hangt een geurtje. Enkele beglazing waarbij het achterraam gebarsten was en uitgaf op een achterkant van een keuken.
Dit zou een boutique hotel moeten voorstellen? Buiten de pompeuze inkomhal was daar veder niets van te merken, buiten de exorbitante prijs.

2025-10-01 via Nuitee
M
Marco couple it
9
Boutique tibetano di carattere nel cuore di Dukezong, vista suggestiva e ospitalità autentica
Pros:

Posizione perfetta nella Old Town di Shangri-La con terrazza che guarda il tempio di Guishan, davvero scenografico al tramonto e di sera. Staff caloroso e attento, accoglienza con tè allo zenzero e piccoli gesti che fanno la differenza. Bellissima atmosfera tibetana negli interni, camere confortevoli e spazi comuni piacevoli per rilassarsi dopo le visite.

Cons:

La colazione potrebbe essere migliorata, soprattutto per quanto riguarda la scelta delle opzioni occidentali

2025-09-07 via Nuitee
N
Nicolas couple us
10
2025-09-05 via Nuitee
H
Hugo couple ch
5
Very good staff, poor installation.
Pros:

Very nice staff. Everybody was extremely helpful.

Cons:

It needs un up-date. Very poor breakfast. Overpriced for what you get.

2025-07-16 via Nuitee
M
MelC2 couple sg
9
Great location, friendly staff and comfortable room.
Pros:

What stood out was the hotel staff, the hotel location, the lobby decor, and the room. Our taxi could not stop in front of the hotel, but the staff came out to help with our luggage right after our driver called them. We were received by their staff with hot ginger tea and white Tibetan scarves.
Our room is spacious and comfortable. The bedding and towels were very clean. There was a heater in the shower too. We had a good rest.
We also appreciated that they allowed us to chill at the hotel and served us tea while we were waiting for our flight at night.
Don't forget to check out the view at their wine bar on the second floor, where you can see the nearby temple in the GuiShan Park.

Cons:

While the hotel was good, it was quite a lot more expensive compared to other places we stayed in the province with similar quality.
The breakfast could be better, although they have good coffee, which you don't always get from other hotels or home stays in the area.

2025-07-07 via Nuitee
L
Lesley young couple gb
10
A fine hotel but on the wrong side of town.
Pros:

Beautiful place with an upstairs terrace with fabulous views of the temples on the hill. Room was not huge but perfectly adequate. Staff were very attentive and ensured we had plenty of ginger tea. Breakfast was excellent.

Cons:

Two niggles. The hotel was a bit off the beaten track, on the wrong side of town. And according to the booking the hotel was supposed to supply free transport to and from the station/airport but in fact they made us pay for transportation when we left.

2025-06-26 via Nuitee
M
Mona with friends sg
6
Pleasant
2025-06-19 via Nuitee
D
Darrell family with young children sg
6
A passable experience
Pros:

The location was good. Close to many food options, convenient stalls, a large supermarket, and even a pharmacy.

Cons:

Room service was rather slow. Cleaning service also missed out some replaceables such as toilet paper, tissues..

2025-06-19 via Nuitee
K
Kevin young couple sg
9
Superb
2025-05-16 via Nuitee
P
Patrizia family with young children hk
8
Very good
2025-04-23 via Nuitee
C
Chenwei with friends tw
10
Exceptional
2025-02-12 via Nuitee
D
David group gb
10
Lovely centrally located and authentic shangri-la experience!
Pros:

Unbelievable location. Lovely staff.

Cons:

Nothing - would not change a thing

2025-01-17 via Nuitee
S
Sabrina young couple hk
8
Perfect location in a magical place
Pros:

Amazing location, very friendly and helpful staff. Good breakfast, rooms are nice & spacious.

Cons:

Went there for Christmas, it’s super cold everywhere, no heating, just open fire places. Bring enough warm cloths!

2024-12-27 via Nuitee
H
Harold young couple th
8
Great location
Pros:

The location is fantastic, making it incredibly convenient for exploring the area. The staff was amazing friendly, attentive and always willing to help. The room itself was spacious and comfortable, which added to the stay's enjoyment. Breakfast has enough variety.

Cons:

During winter - when the temperature dropped to -11C - the bathroom gets quite cold, which can be a bit uncomfortable. Additionally, the room is not soundproof so I could hear noises from upstairs, such as footsteps, toilet flushes, and even sneezes, which disrupted the otherwise peaceful environment.

2024-12-24 via Nuitee
H
Hannes young couple mx
10
Exceptional
2024-06-28 via Nuitee
H
Hannes group mx
10
Exceptional
2024-06-28 via Nuitee
H
Hannes young couple mx
10
Exceptional
2024-06-28 via Nuitee
A
Ai with friends sg
10
The staff was courteous and helpful. The place was comfortable with a heated floor keeping us wasm
Pros:

Charming and comfortable.

Cons:

Nothing

2024-06-05 via Nuitee
T
Tiffany solo traveller us
10
The staff were super helpful and friendly. Breakfast, lunch and dinner at the restaurant were very g
Pros:

Breakfast, location and staff were amazing.

Cons:

None

2024-05-22 via Nuitee