Goldcity Hotel

the girls on the bar in the day were beyond amazing so quick at serving yet funny and interpersonal but that’s where the customer service ended, the 3 girls on the “ customer services “ were the furthest from their job description as you could imagine and on one of the nights a man was knocking and i mean knocking on our door and when i asked who he was he said house keeping i got dressed opened the door any nobody was there when i went down to reception i was told its a big hotel it’s kids ( a kid with a man’s voice banging that hard at 4am? ) the food was so hit and miss one morning there will be nothing edible the next it’s lovely same with dinner the drinks were lovely the room is amazing the views beautiful but this is an honest asssessment oh and the entertainment unless your under ten is excruciating to the point it’s that loud and childish you need ear muffs

Hotel is a 4/5 star. Food was one of the best all inclusive hotels I have been too, lots of different choices each day!

Hotel was very clean and rooms were cleaned to a high standard everyday.

Pool was quite cold, and there is no where near enough sunbeds to accommodate the size of the hotel, we came out of season so I can’t imagine what it would be like in the height of summer. Water slides are an added bonus although there were only 3 rubber rings to be used on some of the slides again no where near enough.

We hired a car for the duration of our holiday and I’m so glad we did as the hotel is in the middle of nowhere.

Overall very happy with our stay and I would return here.

Room: big, but not very clean
Activities: good animation
Hotel: Good
Restaurant: not many variation in the food
Bedo is a legend!!

Room is good, thé food is good but not many variation, animation is super, bedo is amazing, services are good and gentle people.

Fantastic place for families.. and great entertainment, plenty of sun lounges and lots todo food is ok plenty of options

Great stay! Excellent service, clean rooms, and perfect location. Highly recommend! Fantastic experience! The staff was friendly, the amenities were top-notch, and the view was stunning. A truly memorable stay!

really good experience all staff is very nice i would recommend very funny and very friendly i would recommend bring your children as it is a family hotel

Hotel, food and all entertainment have been really good. I would like to highlight Bedo in entertainment as a very positive and proactive person who always went above and beyond for everyone involved.

We stayed at Gold City in Alanya and had such a lovely experience. The hotel is located in a quiet and peaceful area a bit outside the busy center, which was exactly what we needed. From the very first moment we arrived, we felt welcome. The check-in was smooth, well-organized, and they had everything under control.

Our superior room was clean, nicely decorated, and had a beautiful view. It felt comfortable and well taken care of. The hotel in general was very clean, including the pool areas which were always tidy. The only small challenge was finding the right spots by the pools, and I did notice that near the slides there weren’t too many seats available.

One of the biggest highlights for us was the staff. They were incredibly helpful, understanding, and service minded throughout our stay. Guest relations, especially Eda the manager and the staff Busra, and Uulzhan really stood out with their kindness and professionalism. They were always quick to answer questions, solve problems, and made sure we felt looked after. The atmosphere at the hotel was very positive, and you could feel that the staff cared about the guests.

The buffet was another great part of the stay. There was always a big variety of food, fresh and well presented. It was clear that the buffet management was running things very well. A special thanks to manager Ramazan, and the waiters GulMariam Pinar and Hussain, who showed true hospitality and made sure everything was in order, clean, and ready. They worked hard to make the meals feel both comfortable and enjoyable.

All in all, it was a safe, cozy, and memorable stay for us. The all-inclusive really lived up to our expectations, and we are already looking forward to coming back. Gold City truly gave us a holiday where we could relax and feel at home, and we would happily recommend it to others.

Very good experience, including good food. Especially the entertainment team with Bedo is very good! The swimming pools are also very good.

All is ok, perfect and beautiful view. The all animators are very funny and friendly. Bedo and mr ozan are cool and amazing person and i realy pike they.

I had a great time in Goldcity hotel, the food was very good, and the parties with mr Bedo made our trip even better. Sunday pool party is a must.
You have to try aquapark aswell especially the yellow slide! ;)

Upon arrival there was no sign of any bell boy or any person to great us we had drag all our sutecasse off the bus and than found a trolly put push in to the recption. We were told it beach fornt hotel with sea view but that was far from the truth we were on top of a mountain. Beach is 30 minutes down.
We were given a room a premium room on b block away from the recption it was down hill and it was away from the buffet so if ur hungry u need make sure get bus that runs every hour one time or ur left hungry if u miss it which happened to us many times the bus either left early or showed up late so no dinner finished at 9 o'clock. In b block there is small pool and drink bar very small no food no snack with young child I had buy food amd snack so we would go hungry if we missed the bus. The room was so small a box room and the smell was horrible drain issues made it impossible to sit in the room or use the bath room.
The first day cleaner walked in and saw us sleep as we came in early morning she swore who the fucx sleep at this time we were fuming as my little one was there and the was no need for foul language we took it up with the receptionists who apologised.
I feel so bad for the staff at the bar they sit all day waiting for customer also they wait for there food to come from the main building and they can eat many times they were left with out food and u can see they were unhappy and hungry
They was no music in b block we had play our own music which got the ppl dancing and coming next to the bar and thanking us as saying now feels like holiday.
Now the prices are crazy in the hotel a packet of biscuits was 10 pounds which was ridiculous. Also be ready for racesim which we faced on daily that became the normal. I would do full research before u go to this hotel it is not 5 star but 3 star i been on many holidays and this was bad misinformation by our travel company telly text and on the beach.
Also the food is alot but it's the same thing agian and agian no taste no flavour had go out and eat taxi was 15 pound to get down and 15 pound to get up so be ready for expensive trip the beach was far down and not sandy at all .

Very good photographer took many different types of photos to how we wanted, very happy at all times, very good communication, overall very good person.

First time staying at this hotel. Very clean hotel. Us as a family had a great time. Staff friendly and helpful. Pool entertainment was fun- especially Bedo he was so friendly and happy, great entertainer 👌, night time entertainment was very good also. The main restaurant was good but think it needs a better selection for children. Shop at the hotel very expensive.

Firstly, we had a good holiday, we made sure of that. The buffet food was really excellent at breakfast, lunch, snacks & evening. The special restaurant meals & service were not so.
The pools are great. We enjoyed the water park, albeit there are very limited places to sit while the kids play, and the area is smaller than expected.
One big selling point for Goldcity was the entertainment, sports & kids activities. Mis-sold!
The evening entertainment was poor. The sports (apart from an hour a day water polo) were none existent and we never found the facilities pictured. Suspect they were where they are building now.
The most disappointing thing was there was no kids activities run by the complex. There is a room, open at 4pm and everything in there cost extra money via tokens. And most of the games & amusements are old & outdated. Cables across walkways, it was a bit of a dump and would not pass H&S in the UK. Twenty Euros a time gone in an hour!
Bars were good, all inclusive drinks sufficient. There is an Irish Pub (so called) that did not have any Guinness and was selling the same drinks available for free elsewhere!!
Our suite was good, well serviced and the staff everywhere were good - apart from those trying to sell, sell, sell. Speaking of which a photographer goes around site, taking pictures. You go to the store to find they sell photos at 10 Euros each. Ludicrous!
We booked some excursions ourselves online at a fraction of the cost sold via the agents in the hotel. Less than half the price! Boat trips & jeep into the mountains are well recommended - if not the highlight of our holiday.
The Goldcity private beach is a packed shuttle ride away. I doubt anybody does it more than once, no sand, all pebbles & stones, choppy & deep, no good for children.
A trip to Alanya is definitely worth it, we used taxis.
We met some lovely people and enjoyed Goldcity because we made the most of the pools, slides, bars and not forgetting meal times.
But it is not quite as marketed - and be prepared to spend beyond the all inclusive investment.
We would not return, especially for the cost. It is too far from the airport, for another downside (took three hours on the return, and then the security in the airport was horrendous, adding another hour before we pretty much boarded straight away and just in time to depart).

Will recommend, good food, restaurants offer difrent dishes very nice hotel and entertainment team, Bedo great job!!

Very good entertainment. Water volleyball led by Bardo is fun and I recommend everyone try it.:)))))))))))))))))))))

honest review

Pros:
•hotel was lovely and clean
• staff were very helpful and friendly.
•The entertainment whilst repetitive through the day was good if you were involved.
•The water park was great for the kids.
• sun beds aplenty if you can’t find a bed just ask the pool guy and he’ll find you one.
•pizza oven and pancake station was fantastic and the people working were lovely.
• Beach - more stones than sand but the jetty was great fun to jump off and the food was great. Two Busses arrive and leave on time so no waiting around.

Cons
Main restaurant food:
Do not eat any food without checking if it’s cooked, the hotel will deny any claim of food poisoning, with proof of pink chicken and fish that’s soggy inside and waffles that weren’t cooked which is very dangerous. Myself and a family member plus another 3 families with a couple of them that all had the Tom tits and very painful stomach aches. It ruined the whole holiday. We stayed for 10 nights only to spend 3 in my room. The hotel offered a free of charge meal in the paid Turkish restaurant which you won’t be able to eat being so ill. We sat down with the manager and she said they’d “check the cooking equipment”. Seems nothings probed before being put out.

• poo in the pool
staff just got some ribbon out and threw chlorine in without shutting the pool. This happens twice in the Olympic pool and once in the baby pool.
And three of five the slides were shut for a day for the same issue (guessing they had the chicken or fish)

• this isn’t an all inclusive hotel
You need to pay for Irish bar and other bars within the hotel, if you arrive late night / early morning you’ll have to pay for pizza. Wasn’t expensive around £6.

•the shop
Some stuffs expensive like shower gel suncream and floats etc but mostly a fair price. Hanggle on price and they’ll knock some money off. Depends who’s working. We got uno for £5 but was quoted £13 the day before.
Bag shops pretty good and can grab a deal along with the cloths shop. Whilst cheaper in Alanya still a good price.

Excursions
Do your research
Pink safari trucks not all inclusive
You’ll be asked to pay for water guns these range from €10 to €25. the inclusive drinks you get a shot glass but can pay for a soft drinks glass €5 or a beers €8

Pirate boat
Again was promised multiple drop off and the cave but another boat was in there so they moved on and again the meal would feed a 5 year old, rice and chicken with some salad.

Was quoted €240 through the hotel but you can get a cab to Alanya and sort yourself for a fraction of the cost. Again you can haggle the price at the hotel.

Music around the pool
Wow, just wow.
One day was Shocking, the amount of swearing in the music was unreal. Have a listen to the artist 6ix9ine - Kika (be warned it’s very explicit)
They don’t see the issue with playing it either when asked to turn it off. Playing snoop dog and jay z. Really bad with younger kids around.

I’ll add 95% of the time it was tailored for all with a lot of older English songs.

Travel time to the hotel
On the way there via private transfer was 2hrs
Back to the airport it was 3hr 20mins due to traffic.
Book a private transfer through the hotel return was €170.

Overall would I come here again…..

Sort the food and pool cleaning yes I’d recommend to other families.
Unfortunately there’s a lot of reviews with the same issues so it really lets it down. With so many people ill and poo in the pool, we can’t all be wrong.

Arrived early in the morning turkey time , no water , no food , rude service!!!! Some of the staff were rude , I have never experienced this before in turkey & have been loads over the years!!!
Food was good, great selection for an all inclusive!!
Whatever u do don’t buy from the onsite shop, all water toys are cheap & nasty !! They won’t refund or replace them !!!
Great hotel , just not worth the 2-3 hrs private transportation from the airport!!!