Grand Hotel Kiama

The accommodation was cancelled,when we arrived we were told they had some water damage and they were unable to provide accommodation. They stated this happened 2 weeks ago but we were not informed so we had to try and find alternate accommodation at Double the price.

Good Location. Poor cleanliness. Showers in our room not working had to use other ones.

Very run down. No fans, no air conditioning. Very bad condition over all.

Lovely helpful staff

Buyer beware. Our room was water damaged from a storm, wet carpet, wet mattress, wet sheets and the stench was appalling. Due to festival no alternate accommodation was available in Berry, Kiama, Wollongong. We braved it for 1 night and cancelled our second night as the room was uninhabitable. Despite promising a refund, they later said the terms and conditions stated refunds were not an option, even though the room was uninhabitable and not fit for purpose. Noone responds to emails or phone calls despite saying they will. Bathrooms were dirty, no hand wash sinks, showers are a health hazard, bar and food service were chaotic and the pub is extremely poorly managed. You have been warned.

Music festival added ambiance and vibe to the area

Very Dirty ignored by staff at counter for 20 mins on check in told room not ready come back in an hour 2 hours later had to get ready for the nite in the hallway as room still not ready shared bathrooms are filthy and falling apart do not stay here avoid at all costs

Room not ready on arrival, had to wait three hours, no staff on site to sort the rooms out. Staff from another pub as no staff were there that usually run the place.

Eventually got a room key to find a room straight from the Texas chain saw massacre.no taps in the bathroom and carpet an curtains moth eaten, holes in the roof and a complete mess. Did not stay and will be applying for a refund from last minute,

Do not bother to book in.

The staff were so helpful. The hotel was basic but clean and the bed so comfortable. For the price I paid, it was excellent value.

The room very dirty waith mould on the ceiling. There is nothing in the room except beds. Only one share bathroom for female and it's disgusting. The tap was broken, no toilet paper. The shower is old and mouldy. Toilet door lock is broken. I recommend no one should stay here.

The room is not clean and it stinks. Floor is creaking. There is 'one single' shower room, wash basin and a toilet for 2 floors of guests. Wouldn't even recommend this hotel to people who are looking for the cheapest of the options. It's not worth the cheap price.

Just beds & a bin. No fan in this hot summer. Windows cannot be closed. One toilet in the entire floor for female. The whole building may collapse anytime. Both regular stairs and fire exits are hard to access. In a fire every single person gonna die. It's a fire trap.
Though It's very cheap but not safe at all to spend nights.

This place is a disgusting mould infested hovel. It should not be allowed to be a place of accommodation. Its dirty, and the rooms are so full of mould its a disgrace. I will be reporting it to the council to inspect and close. We woke up with sore throats and after only a few hours mould growing on our things. 😱😡

The view is grand

I am very disappointed with hotel and hotels .com both. I couldn’t check in the day I booked hotel. I reach there in property and no one was there. After that I am trying to reach hotels.com to get my money refunded but there customer care number is not working. Worst experience ever never recommended anyone

Not much needs renovating

Good value, clean, central location, easy check-in and check-out

We arrived beyond our checkin time, roughly 5ish.
Staff made me wait 15 mins so they could obtain room key.
I had to remind them I was waiting.
I was informed that our room had not been cleaned due to the late check out. I think the people who supposedly checked out kate were still occupying the room. When entering, the room it smelt bad. Plates in sink , no toilet paper . Pubic hair bathroom sink . Holes in walls . No flat sheets . It was a horrible sight .

Nice old hotel

Dont stay in these rooms unless you want to sleep off a night of hard drinking.