STG Hotel Oxford Street - formerly St Giles London Hotel

Hotels
Bedford Avenue , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Room Quality
Amenities

Categories

Cleanliness
6.54
Fridge and room not well kept, indicated cleanliness issues.
Service
8.51
Smooth check-in and helpful reception staff.
Location
9.05
Excellent central location praised in multiple reviews.
Room Quality
6
Rooms described as small and outdated in various reviews.
Amenities
7.53
Basic amenities mentioned, with some rooms having poor features.
Value for Money
6.99
Experience suggests mixed value given the location but some quality issues.
Food and Beverage
7.04
Breakfast received some negative comments.
Overall Experience
7.51
Overall positive feelings but tempered by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:03

Property Description

Central Location and Nearby Attractions
Situated in London’s vibrant West End, the St Giles hotel is a stone's throw away from Tottenham Court Underground Station and popular shopping destination Oxford Street. With the Dominion Theatre just a 3-minute walk away, and Covent Garden and the British Museum within a 10-minute stroll, our location is perfect for exploring the city.

Dining Options and Bar
Indulge in a culinary journey with our three diverse dining choices: Sage & Chilli for Modern European cuisine, Hudson’s House Restaurant & Lounge Bar for a sophisticated experience, and VQ for a lively café and diner atmosphere. After a day of sightseeing, unwind at our bar open till late every night.

Comfortable Rooms and Amenities
Each bright room at St Giles comes equipped with a private shower room, TV, and complimentary tea and coffee facilities. Enjoy the convenience of in-room safe, hairdryer, and access to WiFi for your entertainment needs. For high-speed internet, upgrade for a small fee.

Book now to experience the best of London at St Giles Hotel!

Important information:

Same day luggage storage is available for £10 per item.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Video

Guest Reviews

Cleanliness: 6.54
Service: 8.51
Location: 9.05
Room Quality: 6
Amenities: 7.53
Value for Money: 6.99
Food and Beverage: 7.04
Overall Experience: 7.51
J
Justyna solo_traveller ie
4
Pros:

Location was amazing, staff were lovely and helpful always. Price was right.

Cons:

Room was not clean, matress and bed frame very loud and uncomfortable almost felt broken. Little amenities in the room. AC unit only cooled down 1 room. Shower enclosure was leaking, and the room was in need of a general tlc.

2026-06-27 via Nuitee
J
Joanne extended_group gb
5
2026-06-27 via Nuitee
R
Russell solo_traveller gb
4
Cons:

I have stayed at this hotel many times, but this was the first time that there wasn't any tea making facilities in our room, apparently the whole hotel didn't have any, a real let down

2026-06-27 via Nuitee
R
Rachel couple ie
1
Dirty place. Wouldn’t give it one star
Pros:

Dirty

Cons:

Dirt

2026-06-27 via Nuitee
C
Cossard couple fr
1
Séjour très cher mais surtout horrible : fuyez
Pros:

Le hall est beau

Cons:

La loterie fait que pour le même prix vous pouvez avoir une chambré extrêmement vétuste au lieu d’une jolie chambré comme sur les photos !!!
Salle de bain infâme
Pas de pomme de douche
Pas de climatisation = température horrible dans la chambre
Fenêtre impossible à ouvrir

2026-06-27 via Nuitee
O
Ozi solo_traveller il
8
2026-06-27 via Nuitee
C
Chara family_with_children gr
5
2026-06-27 via Nuitee
J
Joachim couple de
9
Wir waren zum vierten Mal in diesem Hotel, das ist doch Lob genug 😉
Pros:

Die Zentrale Lage und das freundliche Personal

Cons:

Keine Klagen

2026-06-27 via Nuitee
F
Filomena couple it
8
2026-06-27 via Nuitee
M
Mike solo_traveller za
5
perfect location, needs upgrade.
Pros:

easy seamless check in, location

Cons:

room was old/ unrenovated, not reflective of images on booking.com at all. Grubby and worn corridors. Tired feeling in block I was in.

2026-06-27 via Nuitee
S
Sólveig Ása couple is
6
It was fine - but I am not sure I will revisit
Pros:

Very long wait for the elevators - I ended up using the stairs (even with my luggage) but fortunately I “only” had to go to 4th floor. No air condition which was rough in over 30 centigrades.

Cons:

The location is excellent

2026-06-27 via Nuitee
G
Gabriel solo_traveller fr
6
2026-06-27 via Nuitee
A
Andrew couple gb
6
it was okay considering how much we paid
Pros:

air conditioning

Cons:

it was difficult to get a lift to and from room. we ended up walking down every time. The shower did not drain away quickly. there was no bath mat provided nor tea and coffee facilities in the room the window blinds did not close fully. the TV did not work it kept asking for a password

2026-06-27 via Nuitee
R
Rayana couple eg
7
good value for money
Pros:

a great location

Cons:

there wasn’t daily house keeping

2026-06-27 via Nuitee
H
Hilkka family_with_children se
4
2026-06-27 via Nuitee
H
Hege solo_traveller no
4
Skaff aircondition på alle rom!!!!
Pros:

Jeg likte at det var nært det meste. Flott beliggenhet.

Cons:

At det ikke var aircondition på rommet. Det var helt forferdelig varmt. Ingen plass å kjøle seg ned. Ingen kaldvann i dusjen sånn at vi kunne ta en kald dusj. Natten var veldig krevende. Ingen aircondition i lobbyen heller. At di klarer å jobbe i en sånn varme er helt uforståelig. Det var bord og stoler i lobbye sånn at vi f.eks. kunne sitte å spille kort. Det var kvelende varmt. Vi ba om en vifte, men det fikk vi ikke. Ikke vinduer å åpne heller. Det er synd for det er ellers et bra hotell. Har bodd der flere ganger.

2026-06-27 via Nuitee
F
Francesca family_with_children mt
5
I won't be back
Pros:

Thank goodness the AC worked well. Also had a good fridge to cool drinking water.

Cons:

Walked into reception and instead of a welcome was accosted to pay an early check in fee or pay a £10 bag storage fee. I was made aware of this 2 days prior and booked early check in but a "welcome to st giles" would have been more appropriate. Please note we were not informed of this at time of booking. Then there was an issue with our check in, this took at least 30 minutes to sort out so lost PAID early check in time. In the meantime, water was dripping on us from the ceiling of reception. Once the check in was finally sorted we were informed that our room will not be cleaned for our whole stay of 5 nights...it seems rooms are only cleaned after 4 nights, but as we are staying for 5 nights they won't bother cleaning it at all! They then annouced that should we need toilet paper and clean towels we need to collect them from reception! I was not happy about this at all, as none of the above was advised to us at time of booking and we had paid a good price for the room. Reception then said that this change was due to change of ownership of the hotel. When I booked the room the hotel still had not changed hands and we should have been informed of this change with the option for a discount. The following morning I recalled that our room was also meant to include tea and coffee making facilities...none of this was provided so I informed reception and at least they agreed to provide us with a kettle, 2 cups, a couple of teabags and instant coffee...I had to buy milk myself. On another note, as none of the rubbish was being cleared in our room, on day 3 I went down to reception for a garbage bag to clear it myself...but they didn't have. Finally on day 4, housekeeping provided me with a garbage bag and collected all the rubbish and dirty towels. Although STG has recently refurbished its rooms, it is a pity the service was not as I expected, especially for the price I paid.

2026-06-26 via Nuitee
B
Benjami couple fi
10
Pros:

very good location in the middle of everything. Short walking distance to musicals and clubs

2026-06-26 via Nuitee
A
Angela solo_traveller it
4
Pros:

La posizione

Cons:

La prenotazione non era come nella realtà

2026-06-26 via Nuitee
A
Amir extended_group il
1
2026-06-26 via Nuitee