Hotel Cristallo Relais, Sure Hotel Collection By Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1461 reviews)
Via Maremmana Inferiore Km 0,500 , Tivoli , IT
+39 338 494 3020

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional and helpful staff
Very good on-site pizzeria/restaurant
Convenient for Tivoli and motorway access
Good pool and pleasant outdoor areas
Reasonable price / good value for money
Quick check-in and accommodating service
Abundant breakfast options for many guests
Possibility to dine at the hotel
Cons:
Rooms dated, small or in need of maintenance (AC problems, old bathrooms)
Cleanliness issues: torn sheets, dirty edges, stale smoke odor reported
Noise from pool/terrace/disco and main road affecting some rooms
Insufficient or difficult parking when restaurant busy
Limited pool hours and few sunbeds
Empty minibar/fridge in rooms; difficulty buying bottled water late
Slow restaurant service at times (very long waits reported)
Breakfast inconsistencies (reported lack of bread / could be improved)

Categories

Cleanliness
5.8
Multiple reviews mention cleanliness problems: torn sheets, shower leaking, room edges/walls dirty, stale smoke odor in one room and general need for better housekeeping.
Service
9.2
Staff repeatedly praised as very kind, professional and helpful (quick check-in, accommodating room changes, helpful reception). Service is a clear strong point.
Location
7.2
Convenient for reaching Tivoli and near the motorway; however some guests note traffic/main road noise and it is awkward for reaching the city centre on foot.
Room Quality
6.4
Many rooms described as dated, small or in need of maintenance (AC problems, old bathrooms, uncomfortable beds), though some guests received modern or nice rooms after changes.
Amenities
7.1
Good on-site amenities like pool and pizzeria; negatives include limited pool hours, insufficient parking, empty minibars/fridges and some maintenance issues.
Value for Money
8.2
Several guests explicitly mention reasonable prices and good quality/price balance, calling it a good compromise for the area.
Food and Beverage
8.4
On-site pizzeria/restaurant widely praised (very good pizza); breakfast receives mixed comments—choice and abundance for some, but ocasional shortages (e.g., no bread) and room for improvement.
Overall Experience
8.5
Overall mixed but positive experience driven by excellent staff and strong F&B; significant negatives from room condition, cleanliness and noise lower the stay for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodation
Hotel Cristallo Relais offers spacious rooms with modern amenities, ensuring a comfortable stay for guests. Each room features a private bathroom and complimentary WiFi, providing convenience and relaxation during your visit.

Gourmet Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving a variety of national and international dishes. With options for vegetarian and gluten-free diets, guests can enjoy a diverse menu tailored to their preferences. Unwind at the cocktail bar and savor expertly crafted drinks in a stylish setting.

Relaxation and Recreation
Take advantage of the outdoor swimming pool and soak up the sun in a tranquil environment. Whether you prefer a refreshing swim or lounging by the poolside, the hotel offers a perfect retreat for leisure and rejuvenation.

Experience luxury, fine dining, and relaxation at Hotel Cristallo Relais. Book your stay now for an unforgettable experience.

Important information:

If an invoice is required, guests can request it in the booking form. Please provide all necessary information for the invoice.Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

7.6
Based on 1461 reviews
Cleanliness: 5.8
Service: 9.2
Location: 7.2
Room Quality: 6.4
Amenities: 7.1
Value for Money: 8.2
Food and Beverage: 8.4
Overall Experience: 8.5
F
fulvio • family_with_children • it
9
2026-11-06 • via Nuitee
A
A. Arienzo • solo_traveller • it
8
Confortevole e ordinato. Staff molto gentile e cortese.
2026-11-06 • via Nuitee
A
Anna • family_with_children • ie
10
Pros:

Location is perfect to visit Villa Adriana - free parking on site is an added bonus. Staff were incredibly kind and helpful, particularly the lovely girl at reception, the staff at the restaurant and breakfast. The room was clean and the bed very comfortable. Highly recommend the restaurant, the food is delicious!

2026-11-04 • via Nuitee
S
Squarcia Francesco • family_with_children • it
10
2026-11-03 • via Nuitee
J
Janneke • couple • nl
9
Pros:

prima

Cons:

niets

2026-11-02 • via Nuitee
P
Peluso • solo_traveller • it
8
2026-11-01 • via Nuitee
J
JORDI • solo_traveller • it
4
Personale e ristorante da 5 stelle! Ok per una notte toccata e fuga, ma le stanze male male!
Pros:

Lo staff ma soprattutto il ristorante

Cons:

Stanze rimaste agli anni 90. Doccia che perde acqua, bagno senza finestra ma soprattutto senza aspiratore, lenzuola pulite sì ma in alcuni punti strappate, frigobar vuoto, aria condizionata non funzionante e pendolante dal soffitto.

2026-10-30 • via Nuitee
B
benkherouf • family_with_children • dz
10
Pros:

Tout

Cons:

Rien

2026-10-28 • via Nuitee
E
Emanuele • solo_traveller • it
9
2026-10-27 • via Nuitee
G
Giuseppe • couple • it
8
2026-10-26 • via Nuitee
L
Luca • family_with_children • it
8
Pros:

staff molto professionale e ottima pizzeria all'interno

Cons:

necesita qualche piccola manutenzione

2026-10-26 • via Nuitee
W
William • extended_group • it
7
2026-10-25 • via Nuitee
G
Gioele • couple • it
10
2026-10-25 • via Nuitee
A
antonella • family_with_children • it
8
2026-10-25 • via Nuitee
D
Daniele • solo_traveller • it
7
2026-10-25 • via Nuitee
D
Danilo • solo_traveller • it
4
2026-10-25 • via Nuitee
G
Giuseppe • family_with_children • it
8
2026-10-24 • via Nuitee
A
Alessandro • couple • it
7
2026-10-23 • via Nuitee
A
ANDREA • couple • it
9
Tivoli in 24H
Pros:

Cortesia dello staff e comodità della camera. Procedura check-in rapidissima, locale accogliente.

Cons:

Sulla colazione si può fare meglio ma è un dettaglio.

2026-10-21 • via Nuitee
רוני • couple • il
10
2026-10-21 • via Nuitee