Hotel Cristallo Relais, Sure Hotel Collection By Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.5 (1315 reviews)
Via Maremmana Inferiore Km 0,500 , Tivoli , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Staff friendliness
Convenient location
Cons:
Outdated room quality
Poor breakfast options

Categories

Cleanliness
7.33
Mixed reviews; mentions of cleanliness but some issues with bathrooms and room maintenance.
Service
8.3
General positive sentiment towards staff friendliness and helpfulness.
Location
8.34
Noted as convenient for historical sites despite being somewhat distant from the city center.
Room Quality
6.79
Older structure with comments on outdated furnishings and lack of soundproofing.
Amenities
7.82
Amenities were generally adequate, but some were closed or inadequate.
Value for Money
7.28
Perceived as average value with issues in breakfast offerings and room quality.
Food and Beverage
6.33
The breakfast received poor reviews with limited options.
Overall Experience
7.8
Overall experience varied; positive staff interactions but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 00:09

Property Description

Luxurious Accommodation
Hotel Cristallo Relais offers spacious rooms with modern amenities, ensuring a comfortable stay for guests. Each room features a private bathroom and complimentary WiFi, providing convenience and relaxation during your visit.

Gourmet Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving a variety of national and international dishes. With options for vegetarian and gluten-free diets, guests can enjoy a diverse menu tailored to their preferences. Unwind at the cocktail bar and savor expertly crafted drinks in a stylish setting.

Relaxation and Recreation
Take advantage of the outdoor swimming pool and soak up the sun in a tranquil environment. Whether you prefer a refreshing swim or lounging by the poolside, the hotel offers a perfect retreat for leisure and rejuvenation.

Experience luxury, fine dining, and relaxation at Hotel Cristallo Relais. Book your stay now for an unforgettable experience.

Important information:

If an invoice is required, guests can request it in the booking form. Please provide all necessary information for the invoice.Swimming pool: Closed from Wed, Nov 26, 2025 until Mon, Nov 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 1315 reviews
Cleanliness: 7.33
Service: 8.3
Location: 8.34
Room Quality: 6.79
Amenities: 7.82
Value for Money: 7.28
Food and Beverage: 6.33
Overall Experience: 7.8
G
Giulia • family_with_children • it
7
2026-03-26 • via Nuitee
L
Luigi • couple • it
8
2026-03-19 • via Nuitee
A
Antonio • solo_traveller • it
3
2026-03-16 • via Nuitee
C
Casu • family_with_children • it
10
2026-03-14 • via Nuitee
L
Luca • family_with_children • it
7
Pros:

Buon rapporto qualità/prezzo

Cons:

La colazione alle ore 8 era terminata e non rifornita abbastanza.

2026-03-12 • via Nuitee
L
Laura • family_with_children • it
8
2026-03-11 • via Nuitee
V
Vitantonio • family_with_children • it
7
2026-03-10 • via Nuitee
A
Angelo • family_with_children • it
8
2026-03-01 • via Nuitee
A
Adrian • solo_traveller • ie
7
Pros:

Helpful staff

Cons:

Property is located away from the town centre

2026-02-27 • via Nuitee
G
Guido Francesco • couple • it
9
2026-02-25 • via Nuitee
F
francesco • couple • it
6
2026-02-23 • via Nuitee
D
Dermot • solo_traveller • gb
8
2026-02-09 • via Nuitee
G
Grasso • family_with_children • it
5
Non troppo soddisfacente
Pros:

Il pranzo

Cons:

La camera, il personale un po' troppo snob e freddo. La branda del terzo letto era instabile, cigolante, materassi troppo duri, cuscini troppo molli, pulizia non delle migliori. Abbiamo dovuto chiedere ogni giorno dei rotoli in più di cartigienica perché era risicata.

2026-01-31 • via Nuitee
C
Carlo • couple • it
5
2026-01-29 • via Nuitee
F
Francesco • solo_traveller • it
9
2026-01-26 • via Nuitee
G
Guido Francesco • couple • it
9
Pros:

Cordiali e ottima reception

Cons:

Chiave porta camera non funzionante

2026-01-22 • via Nuitee
P
Pisano • solo_traveller • nl
10
2026-01-20 • via Nuitee
M
Marco • extended_group • it
8
2026-01-20 • via Nuitee
N
Nicola • couple • it
8
Molto positivo
Pros:

La gentilezza e la cortesia del personale, il parcheggio auto coperto, la pulizia della camera, il letto comodo, la camera silenziosa.

Cons:

È distante dal centro di Tivoli e dalle ville ma, per chi come me preferisce non usare la propria auto, davanti l'hotel passano i bus: costano poco e sono frequenti.

2026-01-19 • via Nuitee
E
Ernest • couple • ke
1
Never again.
Cons:

Poor breakfast food options, unwelcoming staff and hotel location is very distant from city center.

2026-01-19 • via Nuitee