Extended Stay America Select Suites - Colorado Springs - Airport

Hotels
•
Extended Stay America Select Suites
5.9 (237 reviews)
555 Airport Creek Road , Colorado Springs , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean sheets were noted by some reviews.
Cons:
Dirty linens
No breakfast provided
Reservation issues
Poor reception

Categories

Cleanliness
4.61
The hotel sheets were extremely dirty and had black marks and grime, indicating poor cleanliness standards.
Service
9.08
Standard service quality for this hotel tier, but issues with reservation handling.
Location
8.62
Location was generally acceptable but impacted by the poor overall experience.
Room Quality
4.57
Room quality was poor with issues such as a terrible mattress and no refrigerator or TV in the reserved room.
Amenities
5.6
Limited amenities available; the breakfast was not provided as stated.
Value for Money
6.56
Perceived value is low due to high fees and inadequate room quality.
Food and Beverage
3.61
No breakfast provided despite prior confirmation, leading to a very poor rating.
Overall Experience
4.58
Overall experience was very disappointing due to cleanliness, service, and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:56

Property Description

Convenient Location
WoodSpring Suites Colorado Springs Airport is just 3 km from Colorado Springs Airport, making it a perfect choice for travelers seeking proximity and ease of access.

Home-like Amenities
Enjoy the convenience of having a full kitchen in each room, along with a cable TV and air conditioning for a comfortable stay. Private bathrooms with a bath or shower add to the homely feel of the accommodations.

Free Parking and Nearby Attractions
Benefit from complimentary parking at Colorado Springs Value Place and explore nearby attractions such as Peterson Air Force Base (900 meters away) and the stunning Garden of the Gods (15.1 km).

Ready to experience convenience and comfort at WoodSpring Suites Colorado Springs Airport? Book your stay now!

Important information:

Guests must be 18 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 237 reviews
Cleanliness: 4.61
Service: 9.08
Location: 8.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 6.56
Food and Beverage: 3.61
Overall Experience: 4.58
M
Martin • couple • us
2
2026-07-18 • via Nuitee
S
Scheib • family_with_children • us
3
People above us stomped all night till 4:30 in the morning, didn't sleep a wink ! We'll never stay h
Cons:

Hair all over the sheets. Extremely, loud AC unit all night, long in people both us stopping till 4:30 in the morning. It was terrible.

2026-07-17 • via Nuitee
T
Timothy • couple • us
4
2026-07-04 • via Nuitee
R
Rachel Williams • solo_traveller • us
1
THE GM IS A HORRIBLE RUDE WOMAN WHO SHOULD NOT BE WORKING IN ANY FORM OF CUSTOMER SERVICE.
Pros:

It looked nice on the outside. Although i never got in. Staff was disrespectful and rude. The gm was HORRIBLE constantly interrupting when you try to say anything. Lied and was a horribly rude person.

Cons:

I had a terrible experience with this hotel and would not recommend staying here.

I booked and prepaid for a room through Booking.com and even purchased trip insurance. After a long drive, I arrived around 3:00 a.m. to check in. The front desk was closed, but there was a phone for late check-ins. When I called, I was told there was an issue with my reservation dates and that I would have to come back later that morning.

Later, while I was away briefly, my mother waited at the property with my son so we could get checked in. Instead of trying to help, the front desk employee was extremely rude and told her she couldn't just park on the property and needed to leave.

When I contacted the hotel through Booking.com to find out why I had paid for a room but never received one, the employee repeatedly interrupted me and wouldn't let me explain the situation. I was trying to tell her that my family had recently been displaced by a house fire and that this was the last of my money, but she continued talking over me and showed very little compassion. Although she eventually said they would approve a refund, I was told I had to contact Booking.com to have it processed.

After spending over an hour on the phone with Booking.com, I was informed that they were waiting on the hotel to complete the refund. As of this review, I still have not received my money back.

The lack of professionalism, poor customer service, and complete absence of empathy made an already stressful situation much worse. I understand mistakes happen, but the way we were treated was unacceptable. I hope management addresses the behavior of the staff so other guests don't have a similar experience.

2026-07-03 • via Nuitee
J
Joshua • solo_traveller • us
9
Under promised and over p we efoened
Pros:

Was able to relax and no one bothered me.

Cons:

The location could be better but hotel itself is friendly clean and dependable

2026-06-24 • via Nuitee
P
pamila • solo_traveller • us
10
Pros:

It was clean

Cons:

The bed

2026-06-20 • via Nuitee
D
David • couple • us
1
2026-06-09 • via Nuitee
E
Eric • solo_traveller • us
6
decent for a very short stay
Pros:

convenient

Cons:

bad internet

2026-06-04 • via Nuitee
T
Torres • solo_traveller • us
1
Pros:

I never stayed there they over booked me for two day and never got my money back tried calling booking.com and no way to get ahold of anybody.

Cons:

Nothing we didnt even stay there they over booked me and took my money. And I didn't even stay there.

2026-05-29 • via Nuitee
A
Adia • couple • us
5
2026-05-25 • via Nuitee
K
Karen • couple • us
5
2026-05-23 • via Nuitee
C
Cristal • family_with_children • us
1
2026-05-22 • via Nuitee
L
Lyubov • couple • us
10
We needed a place to stay overnight in between travel days with our dog and this was a good choice
Pros:

Safe and clean and quiet

2026-05-09 • via Nuitee
K
Kojo • solo_traveller • us
10
2026-05-03 • via Nuitee
D
David • couple • us
10
Clean, safe, convenient. Excellent extended stay for smart spenders.
Pros:

Very nice staff, amazing management!

Cons:

N/a

2026-05-01 • via Nuitee
V
Virginia • solo_traveller • us
8
Pros:

Clean

Cons:

I the booking part. I looking over policy and read all parts of booking this room. It never told me of the deposit. I didn't have a problem with but I would have like to know bout it when I booked the room.

2026-04-28 • via Nuitee
S
Samantha • couple • us
1
2026-04-21 • via Nuitee
J
Jazari • couple • us
10
2026-04-19 • via Nuitee
D
Destiny • couple • us
5
2026-03-26 • via Nuitee
S
sean • family_with_children • us
10
2026-03-08 • via Nuitee