Extended Stay America Select Suites - Colorado Springs - Airport

N/A

Clean

Double charged me for the room and I never got a response

Close to McDonald’s

Went to check in and there was nobody at the desk. I didn’t get on the phone and call someone took 30 minutes to arrive when they finally gave me a room. I open the door and there’s a guy dog in here sleeping in the door and so I went back to the lobby and they gave me more across the hallway on the first one they gave me. And then I sign in the bed on the second on both beds are all messed up like an image of people sleeping this year and dirty dirty is all out. I had to clean room bed. Secondly, once I clean the room, I want to look for the TV remote and there was no TV so me and my kids had to stand around with no TV remote come and this is the second room so I went and went to try to get a remote and they accuse Jewel things that were not anything close to what I was doing in my room and that very much and kick me out because I always think about being dirty so you didn’t wanna talk about give me discount for all things wrong with the situation! yes, he kicked me out. Told me to leave after screw the first room that way we can get a dollar to our deposit cost $100 to kick out at 6 am because they didn’t want to be bothered with the effort of getting a refund for their mistake

took 88 dollars from me, claimed i didn’t show up but was in the lobby trying to check in, got told my reservation got cancelled due to being overbooked.

Check in was slow and inaccurate. Hotel is dirty.

The confirmation email said there was "Grab & Go" breakfast so i did not bring breakfast food. When i checked in, I was told they do not have any breakfast.
The pet fee is very high considering the rooms are small, with no carpet, so necessary cleaning is minimal. Actually the overall cost should be lower considering it is a " no frills" room with no hand towels shampoo, etc

Nothing at all

We booked a two queen bed room, when we arrived after an 8 hour drive we were told that they no longer have a two bed room available. Unfortunately, we weren't able to find another hotel and had to stay here and some how make it work. Horrible experience. Will most definitely never stay here agian.

The hotel sheets were extremely dirty. It looked as if someone had walked across the top sheets with their shoes. The pillows were yellow and had reddish orange stains on them. The towels were also very dirty. They had black marks and grime in the towels. It smelled as if someone had smoked in the room, even though it was a non smoking room. I travel a lot, and stay at a lot of hotels
But this one was actually disappointing. The pictures looked decent online, but the actual room was poorly kept. I’m not one to complain, and I didn’t even complain to the staff. I just went to Walmart and got pillows and a blanket to sleep with. But I figured I’d save the person some trouble for whoever reads this review.