WoodSpring Suites Des Moines Pleasant Hill

Hotels
WoodSpring
5.4 (148 reviews)
1525 Metro East Drive , Pleasant Hill , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly check-in staff
Cons:
Poor room quality
Service issues
Lack of amenities

Categories

Cleanliness
3.23
Multiple complaints about dirtiness and falling apart facilities.
Service
7.7
Mixed reviews; some staff were helpful but issues with responsiveness.
Location
9.24
Location was noted positively by some guests.
Room Quality
4.19
Complaints about uncomfortable beds and odor in rooms.
Amenities
5.22
Lack of proper amenities as per guest experiences.
Value for Money
3.18
Guests felt overcharged for the quality received.
Food and Beverage
6.23
No specific feedback on food; neutral rating assigned.
Overall Experience
4.2
General dissatisfaction with the overall stay and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:52

Property Description

Modern Accommodation with Free WiFi

Comfortable Rooms with Flat-Screen TVs

Convenient Location and Complimentary Parking

Book your stay at Woodspring Suites - Pleasant Hill for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.4
Based on 148 reviews
Cleanliness: 3.23
Service: 7.7
Location: 9.24
Room Quality: 4.19
Amenities: 5.22
Value for Money: 3.18
Food and Beverage: 6.23
Overall Experience: 4.2
T
Tyler couple us
6
2026-07-21 via Nuitee
T
Tim solo_traveller us
9
2026-07-16 via Nuitee
T
Travis couple us
1
Would not comeback due to no refunds
Pros:

Nothing

Cons:

The room was completely dirty and sticky everywhere, extremely reeked of cigarettes on all furniture, and there were bugs in our room as well

2026-07-12 via Nuitee
G
Gabby couple us
10
2026-07-06 via Nuitee
W
wensmann solo_traveller us
7
2026-06-30 via Nuitee
P
Peter couple us
1
Pros:

Nothing

2026-06-29 via Nuitee
A
Amanda couple us
7
2026-06-18 via Nuitee
M
Maria Jose solo_traveller us
10
Excelente hospedaje
Pros:

Todo

2026-06-16 via Nuitee
G
Gremminger solo_traveller us
10
2026-06-05 via Nuitee
G
Gremminger solo_traveller us
10
Pros:

People was very nice and respectful..

Cons:

Workers , cleanness, room qaulities

2026-06-05 via Nuitee
H
Holmes solo_traveller us
9
2026-05-13 via Nuitee
J
Jesse family_with_children us
1
Pros:

Cockroaches in the hotel room and booking.com will not refund my stay even though I cancelled and the hotel said I could

Cons:

Everything

2026-05-13 via Nuitee
G
Gremminger family_with_children us
10
2026-05-02 via Nuitee
K
Kimberly solo_traveller us
10
Exceeded my expectations
Pros:

Staff was great especially the front desk gal!

Cons:

Room phones don't work

2026-04-30 via Nuitee
S
shafer couple us
9
2026-04-22 via Nuitee
B
Brock solo_traveller us
4
I wouldn’t choose again.
Pros:

The room had direct tv, full size fridge, and a stove.

Cons:

The bed was uncomfortable, bug in corner of room, stayed one night technically and checked out early the next day. Leaving one day unused. I only stayed put because my reservation was paid in full.

2026-04-19 via Nuitee
A
Ashley solo_traveller us
1
Me and my kids deserve a reimbursement
Pros:

When I first got in the room I seen 3 dead cockroaches and then I got up in the middle of the night because the fire alarm went off I seen a big cockroach and I killed it the front desk lady that work there kept saying she heard me and my kids because we stayed above her she said this everyday I or me and my kids seen her then they wouldn’t let me book another stay at Woodspring hotel I have this hotel a lot of my money to even have to deal with all this and my daughter a minor seen a man getting sexual favors from some lady in his tan truck my daughter said she seen it happening that he had his light on in his tan truck my daughter shouldn’t have to see that type of stuff where she feels comfortable at and this older guy had tried to get on the elevator with my daughter and when she turned around didn’t get on he stopped like he was going to chase after her so she ran back to the room we was staying in I feel I should be reimbursed for this entire stay I was not satisfied the way me and my children was treated when we was staying here we had no where else to go at the time

Cons:

Dead cockroaches and drug dealers and people having sex in the parking lot and my minor child seen it

2026-04-11 via Nuitee
A
Ashley solo_traveller us
1
2026-04-11 via Nuitee
S
Shymeika couple us
8
2026-04-08 via Nuitee
L
Lori family_with_children us
6
Pros:

The location to Altoona and places to go

Cons:

The bed was uncomfortable small mattress and lopsided and there was a bug on the ceiling and the floors were dirty. The checkin guy was rude like I woke him up from something more important than the job at hand🙄

2026-04-06 via Nuitee