WoodSpring Suites Asheville - Biltmore West

Hotels
WoodSpring
6.4 (269 reviews)
40 Monte Vista Road , Asheville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Visual aids: Braille
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Cons:
Dirty rooms
Uncomfortable beds
Pest issues

Categories

Cleanliness
4.4
Multiple mentions of dirty rooms and unclean conditions.
Service
8.4
Friendly staff mentioned positively, though there's a complaint about lack of help.
Location
7.4
The location is noted positively but has some contextual issues.
Room Quality
5.4
Complaints about uncomfortable beds and the presence of pests.
Amenities
6.4
Mention of kitchenette, but lacking basic cooking supplies.
Value for Money
6.4
Some guests feel the price is justified, but issues diminish perceived value.
Food and Beverage
6.4
No specific mention, thus rated on par with overall expectations.
Overall Experience
6.4
Overall a mixed experience; guests unlikely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:40

Property Description

Convenient Location
Located within close proximity to popular attractions like Biltmore Estate and Harrah's Cherokee Center, WoodSpring Suites Asheville offers easy access to the best of Asheville.

Fully Equipped Kitchen
Enjoy the convenience of having a kitchen in select rooms, complete with a fridge, microwave, and stovetop for a comfortable stay.

Free WiFi and Nearby Attractions
Stay connected with complimentary WiFi and explore nearby points of interest such as the Botanical Gardens, North Carolina Arboretum, Folk Art Center, and Basilica of Saint Lawrence.

Experience comfort and convenience at WoodSpring Suites Asheville. Book your stay now for a memorable trip to Asheville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.4
Based on 269 reviews
Cleanliness: 4.4
Service: 8.4
Location: 7.4
Room Quality: 5.4
Amenities: 6.4
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 6.4
K
Kaylee solo_traveller us
5
Good
Pros:

Wasn't bothered by staff.

Cons:

Water pressure isn't great and the bed isn't comfortable.

2026-02-14 via Nuitee
R
Reginald family_with_children us
6
2026-01-30 via Nuitee
S
Schaefer solo_traveller us
2
Pros:

Contact me via email. You need to do some investigation on the service at all your locations.

2026-01-27 via Nuitee
C
Cody couple us
3
Cheap and it felt like it
Pros:

The staff was friendly

Cons:

Booking.com used a card to reserve the room and repeatedly stated that it would not be charged, but the hotel charged me before I even arrived. I intended to use a different card upon check-in.

The hotel was generally dirty, and ai could hear every footstep on the floor above me. You could hear conversations through the walls.

2026-01-20 via Nuitee
V
Vanessa solo_traveller us
1
The twilight zone
Pros:

Front desk personnel really nice and helpful. And letting me have my dog.

Cons:

The elevator floor was dirty. I had roaches on my room. The first night couldn't sleep at all because the person upstairs was jumping and stomping extremly loud until 4am. I let know front desk person and it told me the person upstairs works with man late night....!!!! I was surprised I never been in a hotel like this. And the reviews didn't mention it. I wouldn't choose this hotel if I knew this. They change me to another room that didn't had noises, but the roaches still there and alive, this ones were in the bathroom every morning. I took a video of the roaches, they are the small ones. I wish I had more money to move that night and stay in another hotel. But didn't wanted to lose the money.

2026-01-20 via Nuitee
B
Burnice couple us
5
2026-01-19 via Nuitee
T
Tim couple us
3
I will not be back
Pros:

The location is the only good quality.

Cons:

Room and bathroom dirty shower head and wall covered with mildew, mattress needs to be thrown away it has seen more ass than the city bus.. then they charge you for clean towels ( if they are even big enough to be a towel )

2026-01-19 via Nuitee
P
Paul couple us
3
Pros:

One of the Beds felt like it was wet and not usable. Room scheduled was no smoking.

Cons:

Bed

2026-01-19 via Nuitee
E
Elizabeth family_with_children us
4
Loud but clean
Pros:

Clean

Cons:

Incredibly noisy - thin ceilings and walls. Whole hotel smells like cooking oil and cigarettes.

2026-01-19 via Nuitee
J
Justin solo_traveller us
6
Cons:

Basic dishes would go a long way to improving one's stay; even if they have to be checked in/out at the front desk.

2026-01-19 via Nuitee
S
Schaefer family_with_children us
10
2026-01-07 via Nuitee
J
Jessica couple us
3
2025-12-31 via Nuitee
G
Greene couple us
7
2025-12-27 via Nuitee
T
Tryquissa solo_traveller us
9
2025-12-25 via Nuitee
D
Dekyia couple us
10
2025-12-23 via Nuitee
T
Tatanisha solo_traveller us
8
2025-12-22 via Nuitee
T
Tatanisha solo_traveller us
8
Pros:

It was clean

Cons:

The people walking around late at night

2025-12-20 via Nuitee
T
Terry solo_traveller us
10
Pros:

The staff is very nice and it's very convenient for me to go where I'm going when I'm there

2025-12-15 via Nuitee
T
Tammy family_with_children us
10
2025-12-05 via Nuitee
H
Hubert family_with_children us
10
2025-11-27 via Nuitee