WoodSpring Suites Asheville - Biltmore West

Hotels
•
WoodSpring
6.6 (192 reviews)
40 Monte Vista Road , Asheville , US
+1 828-418-1400

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly/helpful front desk staff (several mentions)
Affordable / good price for a suite
Convenient location / close to interstate
In-room fridge and working AC mentioned positively
Some rooms reported as clean and comfortable beds
Cons:
Strong smoke/vape smell; guests placed in smoking rooms despite nonsmoking bookings
Serious cleanliness issues: stained linens, dirt/gunk, reports of bed bugs
No breakfast / limited food & beverage options
No pool/ice and occasional Wi-Fi problems
Noise from other guests (thin floors/walls) and some reports of rude staff

Categories

Cleanliness
4
Multiple guests reported significant cleanliness problems: stained sheets, visible dirt/gunk in corners, a filthy luggage cart, and reports of bed bugs; several said the hotel smelled of cigarette/vape smoke.
Service
8.5
Mixed but often positive front-desk interactions: several reviewers called staff helpful and kind and noted staff attempts to assist with reservations, though there are isolated reports of rude or disengaged employees.
Location
8.5
Frequently praised as convenient — several guests liked the location and proximity to the interstate; one reviewer called the location terrible, but overall location sentiment is positive.
Room Quality
5.5
Mixed room quality: some guests found rooms spacious and beds comfortable, but others reported firm/hard beds, tiny TVs, incorrect room types (smoking vs nonsmoking, wrong accessibility features), insufficient towels, and other issues.
Amenities
5
Basic in-room amenities (fridge, AC) were noted positively, but property amenities were lacking for many guests — repeated comments about no breakfast, no pool, no ice, and occasional Wi-Fi problems.
Value for Money
8
Several guests described the hotel as affordable or a very good price for a suite; despite service and cleanliness issues, many felt the price represented reasonable value.
Food and Beverage
4.8
Frequently reported absence of breakfast and limited/no on-site F&B options; this area is a common disappointment among reviewers.
Overall Experience
8.5
Mixed overall: while multiple guests were highly disappointed (smoke, cleanliness, bed bugs) and said they would not return, a number of other reviewers had positive stays due to helpful staff, good price and location — net sentiment here is elevated to reflect the proportion of budget travelers who found the stay acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Location
Located within close proximity to popular attractions like Biltmore Estate and Harrah's Cherokee Center, WoodSpring Suites Asheville offers easy access to the best of Asheville.

Fully Equipped Kitchen
Enjoy the convenience of having a kitchen in select rooms, complete with a fridge, microwave, and stovetop for a comfortable stay.

Free WiFi and Nearby Attractions
Stay connected with complimentary WiFi and explore nearby points of interest such as the Botanical Gardens, North Carolina Arboretum, Folk Art Center, and Basilica of Saint Lawrence.

Experience comfort and convenience at WoodSpring Suites Asheville. Book your stay now for a memorable trip to Asheville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

6.6
Based on 192 reviews
Cleanliness: 4
Service: 8.5
Location: 8.5
Room Quality: 5.5
Amenities: 5
Value for Money: 8
Food and Beverage: 4.8
Overall Experience: 8.5
N
Nicole • couple • us
5
Smoking?Non smoking confusion
Pros:

I liked that the front desk person did her best to help make sure we were getting the stay that we booked and paid for. I liked the location.

Cons:

We booked a nonsmoking room through Booking.com but when we got there they had assigned us a smoking room with no alternate available. We did tour the room thinking we could just make do, but the entire floor was smoking/pet friendly and it just didn't work.

2026-10-30 • via Nuitee
A
Anderson • family_with_children • us
10
Pros:

When do I get my 1 free night?

2026-10-26 • via Nuitee
E
Erica • solo_traveller • us
7
Slept well, Nice staff
Pros:

affordable

Cons:

Could not get a late check out and handle to cancel shift for a job I traveled for. Non smoking room smelled like smoke.

2026-10-17 • via Nuitee
R
Robert • couple • us
7
2026-10-15 • via Nuitee
H
Hannah • couple • us
10
nice spot for quick vacation
Pros:

very clean room + friendly staff

Cons:

the bed was firm

2026-10-15 • via Nuitee
F
Friend • family_with_children • us
2
Disappointing and did not meet expectations.
Pros:

It was nice to have a refrigerator in the room. The AC worked fine. The morning desk person was pleasant and friendly.

Cons:

The check in was disappointing. The worker was complaining about having to work when she was supposed to be off work. I heard complaining about the manager who apparently abandoned her. The lady finally came back and opened the check in window. I had called the number listed on the wall. When she found out that I had a reservation it was like she was a different person.
The whole hotel smelled like cigarette/vape smoke. The luggage cart was filthy.
Our room was not a handicapped room as was reserved. There was a bathtub and I didn't have enough towels as requested when reserving the room.
The bedding was a big disappointment. We found dead bed bugs and some other bugs stuck on the mattress cover. The sheet was stained. I took pictures. We also found a little trash on the floor such as peanut hull and some trash under the bed when we looked to see if we saw any living bed bugs.
The hallway and elevator had a strong odor of vape smoke nearly triggering an asthma attack. Fortunately, the room wasn't smokey. We almost checked out but there wasn't anyone there to check us out so we stayed. We will not be returning to this hotel. We were disappointed that this hotel was a Choice hotel according to signage in the lobby. They're usually better than this.

2026-10-13 • via Nuitee
T
Torkildsen • couple • us
4
Disappointment
Pros:

Spacious room, good location.

Cons:

No pots, pans or silverware. Those were an extra charge. Tiny TV. No ice available. Noisy, thin walks and ceilings.

2026-10-12 • via Nuitee
H
hurst • family_with_children • us
4
I wouldn't stay here again.
Pros:

There was no breakfast. The hall smelled like smoke. They put us in a smoking room. I didn't even think it was legal to smoke in doors.

Cons:

The smoking room. The stained linens. The rude staff . The bed was very hard.

2026-10-12 • via Nuitee
A
Anderson • solo_traveller • us
10
Pros:

Time away from the stress of life

2026-10-09 • via Nuitee
J
Jeremy • solo_traveller • us
1
2026-10-08 • via Nuitee
N
NORMAN • solo_traveller • us
7
Pros:

Didn’t have breakfast was woken up at 4 AM for fire alarm no big deal. I was gonna leave anyway, but found everything to be great.

2026-09-13 • via Nuitee
B
Benjamin • solo_traveller • us
8
Pros:

It was a suite for a very good price. No issues with a guest coming in.

Cons:

There was a can above the stove not sure what it was. Also not enough small lights or big mirrors in the room.

2026-09-09 • via Nuitee
M
Mary • family_with_children • us
7
2026-08-23 • via Nuitee
L
Levondra • couple • us
10
2026-08-11 • via Nuitee
T
Tarell • couple • us
10
We loved it and plan to continue staying here
Pros:

Everything kind staff willing to work with you and amazing all the way around

Cons:

Nothing

2026-08-05 • via Nuitee
K
Kayla • solo_traveller • us
10
2026-08-03 • via Nuitee
M
Madelyn • family_with_children • us
1
Never again.
Pros:

Nothing. It was dirty and hot.

Cons:

Customer service, smoke smell, gunk in the corners of the bedroom when we walked in.

2026-07-20 • via Nuitee
C
Christopher • solo_traveller • us
9
Pros:

Close to interstate

2026-06-24 • via Nuitee
J
Jake • solo_traveller • us
4
I slept the night and left in the morning.
Pros:

theres clean beds and friendly staff

Cons:

Theres nothing pool, no breakfast, the wifi didnt work.

2026-06-22 • via Nuitee
Y
Yvonne • family_with_children • us
4
Pros:

The price

Cons:

It was dirty in the suite and was in a terrible location.

2026-06-21 • via Nuitee