Extended Stay America Select Suites - Cleveland - Mentor

Hotels
•
Extended Stay America Select Suites
6.8 (378 reviews)
5650 Emerald Ct , Mentor , US
+1 440-210-4700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Convenient location
Staff friendliness
Cons:
Unprofessional service
Unclean rooms
Poor amenities

Categories

Cleanliness
5.63
Multiple reviews mention unclean rooms and leftover items from previous guests.
Service
8.1
Some positive mentions of staff, but significant issues with one front desk employee.
Location
8.64
Convenient location for shopping and dining options.
Room Quality
6.09
Feedback on uncomfortable beds and low-quality furnishings.
Amenities
5.12
Lack of basic kitchen items and poor maintenance of facilities.
Value for Money
7.58
Considered good value by some, though with numerous complaints.
Food and Beverage
5.63
Not mentioned in reviews, but lack of coffee maker is noted.
Overall Experience
7.6
Mixed experience with some positives but many significant issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:13

Property Description

Convenient Location
Located just 39 km from Cleveland, Extended Stay America Select Suites - Cleveland - Mentor offers easy access to popular attractions like the Cleveland Orchestra and Cleveland Botanical Garden.

Comfortable Accommodations
Our 2-star hotel provides air-conditioned rooms with modern amenities including a flat-screen TV, free WiFi, and complimentary toiletries, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore nearby landmarks such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art, and Cleveland Museum of Natural History, all just a short distance away from the property.

Book your stay at Extended Stay America Select Suites - Cleveland - Mentor for a convenient and comfortable experience near Cleveland's top attractions.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6.8
Based on 378 reviews
Cleanliness: 5.63
Service: 8.1
Location: 8.64
Room Quality: 6.09
Amenities: 5.12
Value for Money: 7.58
Food and Beverage: 5.63
Overall Experience: 7.6
M
Melody • extended_group • us
3
I wouldn’t stay here again, even if it was free.
Pros:

The room was somewhat clean, but did not have any of the amenities stated online.

Cons:

The only thing in the kitchen was a refrigerator and microwave. The refrigerator looked dirty and I would never put food in it. There was no coffee/tea pot or any other amenities that were stated on the website. There was one bar of soap, toilet paper, two towels, and two washcloths.
Although it’s supposed to be a non-smoking facility, you could smell cigarette smoke and marijuana in the hallways.
The elevator looked like it hadn’t been cleaned for quite some time.
I was very disappointed

2026-10-10 • via Nuitee
H
hartley • couple • us
1
Terrible and willnever stay at a Extened Stay America
Pros:

Nothing

Cons:

The place was terrible. Very dirty, we actually slept in our cloths on top the the covers. The walls were filthy. The TV didnt work and no one answered the front desk. There were scary looking people having a bone fire in the parking lot. It was a terrible experience.

2026-09-14 • via Nuitee
S
Stephanie • couple • us
5
2026-09-12 • via Nuitee
P
PARRISH • family_with_children • us
10
Love the accommodations and staff are exceptional.
Pros:

The staff

Cons:

N/a

2026-08-28 • via Nuitee
P
PARRISH • family_with_children • us
10
Love the staff
Pros:

The staff

Cons:

Na

2026-08-28 • via Nuitee
K
Karen • couple • us
1
Glad we were only staying one night
Pros:

Location

Cons:

Very old, uncomfortable beds

2026-08-17 • via Nuitee
W
William • solo_traveller • us
1
Poor service, poor value, poor choice
Pros:

It looked like a nice area.

Cons:

Had to call someone to the front desk and it wasn't even after hours.
Her appearance said she sold crack rock, and/or something else.
We paid a fair amount for two rooms. We expected a bed at least.... we got a frigging cot. For real.
Motel 6 has you guys beat.
My boys said thier room was worse. They wouldn't even shower. They may not all be the same.......but this one experience has ruined it for me. I will never, stay at a extended stay America again.....ever.

2026-08-16 • via Nuitee
H
Heather • solo_traveller • us
3
Pros:

The staff was horrible . The power went out the first night and they didn’t do anything the next night we didn’t get no sleep there was fire trucks outside because of possible fire .

Cons:

Everything

2026-08-07 • via Nuitee
M
Michele • couple • us
1
Horrible- I left and went elsewhere
Pros:

Nothing

Cons:

Smells of urine! Wet dog, cat pee!! Very cheap decor, unsanitary.

2026-07-24 • via Nuitee
J
james • solo_traveller • us
7
2026-07-19 • via Nuitee
D
Darlene • couple • us
4
2026-07-07 • via Nuitee
W
wanda • family_with_children • us
4
2026-07-07 • via Nuitee
K
Kathryn • couple • us
1
Pros:

Nothing

Cons:

Smells SO BAD I couldn’t breathe

2026-07-01 • via Nuitee
J
Janet • solo_traveller • us
2
Would not recommend
Pros:

Location, had frig, stove & microwave

Cons:

No coffee pot, wasn't very clean, bugs crawling around on wall, air conditioner didnt work -wasn't cold at all. Walls were dirty. Beds uncomfortable. Not enough towels for the 3 people staying, no hand towels, and no ice machine in hall.

2026-06-29 • via Nuitee
R
Rhonda • couple • us
9
Great value
Pros:

Convenient location

2026-06-22 • via Nuitee
R
Rhonda • solo_traveller • us
9
Great value
Pros:

Good location
Clean fair price

2026-06-22 • via Nuitee
R
Richard • solo_traveller • us
4
I will not be staying here again.
Pros:

All of the restaurants within walking distance.

Cons:

The hotel is bare-bones and in need of renovation! This hotel looked nothing like the pictures on their website. I felt as if I was checking into a jail, not a hotel. The hallways are poorly lit and have old tile floors. The room had old furniture, and the mattress was cheap. The bathroom was clean, but when I took a shower in the morning, I noticed used bars of soap and a lot of dust on the top of the shower wall.

2026-06-17 • via Nuitee
P
PARRISH • family_with_children • us
10
2026-06-15 • via Nuitee
B
Brenda • couple • us
1
2026-06-15 • via Nuitee
P
Patricia • family_with_children • us
1
Pros:

Liked that it had a kitchen

Cons:

The beds were horrible, sheets had pet and human hair and stains on them. The beds were also on cheap frames that were broken down. The front staff were incompetent and unfriendly.

2026-06-08 • via Nuitee