Extended Stay America Select Suites - Cleveland - Mentor

Hotels
•
Extended Stay America Select Suites
6.8 (353 reviews)
5650 Emerald Ct , Mentor , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Invoice provided
See all facilities

Review Highlights

Pros:
Convenient location
Staff friendliness
Cons:
Unprofessional service
Unclean rooms
Poor amenities

Categories

Cleanliness
5.63
Multiple reviews mention unclean rooms and leftover items from previous guests.
Service
8.1
Some positive mentions of staff, but significant issues with one front desk employee.
Location
8.64
Convenient location for shopping and dining options.
Room Quality
6.09
Feedback on uncomfortable beds and low-quality furnishings.
Amenities
5.12
Lack of basic kitchen items and poor maintenance of facilities.
Value for Money
7.58
Considered good value by some, though with numerous complaints.
Food and Beverage
5.63
Not mentioned in reviews, but lack of coffee maker is noted.
Overall Experience
7.6
Mixed experience with some positives but many significant issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:13

Property Description

Convenient Location
Located just 39 km from Cleveland, Extended Stay America Select Suites - Cleveland - Mentor offers easy access to popular attractions like the Cleveland Orchestra and Cleveland Botanical Garden.

Comfortable Accommodations
Our 2-star hotel provides air-conditioned rooms with modern amenities including a flat-screen TV, free WiFi, and complimentary toiletries, ensuring a comfortable stay for all guests.

Nearby Attractions
Explore nearby landmarks such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art, and Cleveland Museum of Natural History, all just a short distance away from the property.

Book your stay at Extended Stay America Select Suites - Cleveland - Mentor for a convenient and comfortable experience near Cleveland's top attractions.

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.8
Based on 353 reviews
Cleanliness: 5.63
Service: 8.1
Location: 8.64
Room Quality: 6.09
Amenities: 5.12
Value for Money: 7.58
Food and Beverage: 5.63
Overall Experience: 7.6
J
Jack • solo_traveller • us
4
I would stay at Extended again but not at this location
Pros:

Price ,clean, comfort

Cons:

Blind was closed when I tried to check in around 6. The phone did not work to call the number 500 as instructed on the wall for late check ins. Check in laady finally opened the blind but was rude and unprofessional. The entrance door locks did not work.

2026-04-13 • via Nuitee
T
Tomura • solo_traveller • us
3
2026-04-11 • via Nuitee
B
Bonny • family_with_children • us
10
2026-04-04 • via Nuitee
S
Shannon • couple • us
2
Needs alot of work. I was asked by live ins for money smokes drugs. Was scary
Cons:

Staff cleaned fixed /working microwave

2026-04-04 • via Nuitee
K
Karen • family_with_children • us
7
2026-03-31 • via Nuitee
C
Cedric • solo_traveller • us
2
Furry rooms
Pros:

The location

Cons:

Too much animal fur. My allergies were going crazy. There was animal fur all over the floor of the room.

2026-03-24 • via Nuitee
P
pattiv491 • Business
2
Doors constantly slamming, bed squeaks, worst bed & mattress ever, dirty floors, smelled, shady characters
Pros:

Left in the middle of the night couldn’t take it anymore, bed squeaks every time you move, so uncomfortable, socks got dirty walking through the room, doors constantly slamming. Was like a nursing home/group home mix, some seedy characters were staying there, evidence of possible drug use with burned furniture and floor. Just creepy.

2026-03-19 • via Tripadvisor
C
Cheryl • family_with_children • us
7
2026-03-19 • via Nuitee
K
Karen • family_with_children • us
7
2026-03-16 • via Nuitee
A
Alexis • couple • us
10
2026-03-14 • via Nuitee
P
PARRISH • family_with_children • us
10
Pros:

The staff and accommodations were wonderful.

Cons:

Everything was great

2026-03-05 • via Nuitee
P
PARRISH • family_with_children • us
10
Pros:

The staff and room

Cons:

I loved everything

2026-03-03 • via Nuitee
P
PARRISH • family_with_children • us
10
Everything I expected and beyond
Pros:

The roofs and staff

Cons:

I like everything about the property

2026-02-28 • via Nuitee
M
Mary • couple • us
9
It was a great place to stay and very affordable
Pros:

It was clean and in a good area. The staff was very nice and helpful.

Cons:

Would have liked a nicer chair to sit in in the room

2026-02-14 • via Nuitee
P
PARRISH • family_with_children • us
10
2026-01-31 • via Nuitee
P
philpW3833LN • Solo travel
10
Over and beyond.
Pros:

Lost my phone, they assisted as well as they could. Much appreciated. Helped with phone numbers and and places to contact.

2026-01-29 • via Tripadvisor
O
Oleskii • family_with_children • us
5
2026-01-28 • via Nuitee
W
Walker • family_with_children • us
7
2026-01-25 • via Nuitee
T
tracy • couple • us
2
Pros:

convenient

Cons:

was greeted outside by several guests wanting to use our phone ..microwave caught on fire ..fire trucks ..fire men .. just wanted to relax !!!!!

2026-01-20 • via Nuitee
S
Sakee • solo_traveller • us
4
Cons:

rooms are not clean and smelling bad

2026-01-19 • via Nuitee