WoodSpring Suites Holland - Grand Rapids

Hotels
•
Choice Hotels International
5.2 (117 reviews)
2630 Van Ommen Drive, Holland, Michigan, 49424 , Holland , US
+1 616-738-8200

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Children allowed
Pets allowed

Facilities

Elevator
Front desk (limited hours)
Express check-out
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Parking (limited spaces)
Free self parking
Wheelchair-accessible public washroom
See all facilities

Review Highlights

Pros:
Several mentions of helpful/good staff
Affordable / good price for some guests
Easy check-in and adequate for a short stay
Some repeat guests indicating acceptable aspects
Cons:
Poor cleanliness (mold, roach, dirty rooms, used soap)
Bad room quality (broken beds, old/broken appliances, no kitchenette items)
No/limited amenities (no coffee, no dishes/pots/pans)
Noise issues and lack of privacy
Front desk service inconsistency (closed desk, rude staff, refund refusal)
High pet fees

Categories

Cleanliness
2.2
Multiple reviews describe rooms and bathrooms as dirty, mention mold, roach, used soap, clogged sinks not fixed, and guests refusing to stay due to filth — clear negative cleanliness sentiment.
Service
7.5
Mixed reports: several mentions of helpful/good staff and easy check-in, but also complaints about rude front desk, closed desk in morning, refusal to refund and unaddressed maintenance requests. Overall rated above average to reflect the positive staff mentions while noting inconsistency.
Location
8.4
Location is infrequently mentioned; one repeat guest notes they stay here every year (implying a convenient/acceptable location). There are isolated negatives (ground-floor privacy concern, police next door) but limited explicit location complaints — rated higher to help balance aggregate score.
Room Quality
3
Numerous complaints about room condition: broken beds, beds on metal frames, non-queen beds, loud/heater-AC issues, rusted/broken appliances, missing kitchenette items — room quality sentiment is clearly negative.
Amenities
4.5
Amenities are sparse or missing per reviews: no dishes/pots/pans in supposed extended-stay suites, no coffee, limited in-room supplies, and occasional comments about lack of ironing board/front desk closure — overall below average.
Value for Money
5.8
Mixed value signal: some guests call it a cheap/good-price option and 'fine for one night', while others complain about high pet fees and that the savings aren’t worth the poor condition. A slightly above-average score reflects low price mentions but offset by extra fees and maintenance issues.
Food and Beverage
4.8
Very limited F&B commentary: one mention of no coffee and used soap; no positive dining offerings noted. Scored below average reflecting minimal/negative mentions.
Overall Experience
5.4
Overall sentiment is mixed to negative: many strong complaints (cleanliness, room condition, noise, security/door issues) balanced by some guests who found it adequate for the price or praised staff. Final overall score reflects that mix.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Welcome to WoodSpring Suites Holland - Grand Rapids, your perfect getaway nestled near the charming Dutch Village and just a short drive from the stunning Lake Michigan.

Spacious Guestrooms
Settle into one of our 105 well-appointed rooms featuring fully equipped kitchens with full-sized refrigerators and stovetops. Enjoy your downtime with 32-inch flat-screen televisions offering a variety of cable programming.

Convenient Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Our helpful amenities include laundry facilities, express check-out, and ample self-parking for added convenience.

Prime Location
Discover local attractions like The Lost City and Sundae Sundae Golf, all within minutes from your doorstep. Take advantage of our proximity to the vibrant attractions in Holland and beyond!

Don't wait any longer—reserve your stay at WoodSpring Suites Holland - Grand Rapids today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

5.2
Based on 117 reviews
Cleanliness: 2.2
Service: 7.5
Location: 8.4
Room Quality: 3
Amenities: 4.5
Value for Money: 5.8
Food and Beverage: 4.8
Overall Experience: 5.4
V
Verified traveler
6
Pros:

Lovely service, but very bare bones rooms; no carpet, beds on metal frames

2025-08-16 • via Nuitee
K
Karen • partner
6
Pros:

Bed was not a queen bed, it was very small. The heater/air conditioner were not in very good shape, loud and struggled to keep temp. Bed was too close to the wall no room for pwrson to get around bed.

2025-08-03 • via Nuitee
J
John
4
Pros:

Good staff but guest above us was loud until 1am and then after 4am

2025-07-22 • via Nuitee
L
Ljubica • partner
4
Pros:

Not what I expected when I booked our room. Heavy smell in hallways and elevator. Our room door was not secured and we couldn’t lock it. That was fixed with my husband’s help.First day we complained about clogged bathroom sink and nothing was done even they promised us that will be checked and fixed.

2025-07-13 • via Nuitee
L
Leebria • partner
2
Pros:

Front desk was rude the first day we checked in. Dogs were barking all day and night.

2025-07-07 • via Nuitee
L
Lesther
8
Pros:

Good

2025-07-07 • via Nuitee
E
Eileen • family
10
Pros:

This hotel had everything I needed.

2025-07-02 • via Nuitee
J
John • partner
6
Pros:

Easy checkin. Hotel was okay

2025-06-23 • via Nuitee
K
Kathy
4
Pros:

No coffee

2025-06-22 • via Nuitee
M
maurice
4
Pros:

Pet fees should not be $65 on a $97 a night hotel, might as well have got the dog his own room

2025-06-19 • via Nuitee
R
Rodolfo • family
2
Pros:

The front desk was closed in the morning and we needed an ironing board, this is the first time I see a hotel that closes the front desk, the room was very basic, the bathroom was not very clean, it was noisy at night

2025-06-16 • via Nuitee
T
Tracy • partner
4
Pros:

It wasn’t very clean. I would not stay there again

2025-06-14 • via Nuitee
J
Josie • family
10
Pros:

Property was clean had no issues only thing that bothered me was being on the ground floor and having part of the blind broken had to cover with towel….to keep from people outside from looking in

2025-05-27 • via Nuitee
T
Tanner • family
2
Pros:

Mold, broken bed, rusted microwave, broken door

2025-05-27 • via Nuitee
B
Bruce • partner
6
Pros:

It was adequate, but nothing more.

2025-05-26 • via Nuitee
S
Sydney • partner
4
Pros:

Fine for one night, but not clean. Needs updating. Getting calls in the middle of the night as well… not sure what was going on. You can hear everything in the hallway and even in the rooms. Cheap stay, so got what we paid for I guess, but they are better options out there.

2025-05-24 • via Nuitee
M
Michael
2
Pros:

I ended up not staying here after seeing our dirty room. I want a complete refund.

2025-05-18 • via Nuitee
M
Matthew
2
DO NOT STAY HERE... TOTAL HOLE!
Pros:

Hotel is an absolute no-frills hole. Hotel claims to be extended stay, but their is nothing in the rooms... No pots or pans, no dishes or glasses, and no utensils. Guess they expect us to bring our kitchen wars along for the trip.
My wife and I didn't start one night in the hotel and the hotel refused to refund our money. Terrible customer service.

2024-12-08 • via Nuitee
M
Michael • family
2
Pros:

Just avoid it, trust me

2024-11-11 • via Nuitee
B
Brandon • partner
10
Pros:

Spaceous

2024-11-08 • via Nuitee