WoodSpring Suites Austin Northwest

Hotels
•
WoodSpring
5.1 (131 reviews)
13689 Research Boulevard , Austin , US
+1 512-506-8270

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly front-desk staff (several positive mentions)
Comfortable bed and cold A/C reported by some guests
Secure access to hotel areas via room card
Flexible rates/discounts for longer stays
Cons:
Rooms frequently described as dirty, smelly, and poorly maintained
Multiple reports of overbooking, last-minute cancellations and reservation mismanagement
Nighttime lobby disturbances (drug activity, yelling, dogs barking, false fire alarms)
Limited amenities (no ice machine, few TV channels) and occasional A/C failures
Deposits/refunds problems and rude phone interactions

Categories

Cleanliness
2
Multiple reviews report dirty rooms, smelly rooms, dirty floors, dirty bathroom and refrigerator — clear recurring cleanliness failures.
Service
8.6
Mixed but often helpful front-desk interactions: several guests praised friendly staff and flexibility on rates, though there are also multiple serious reservation/cancellation failures and some rude phone interactions; on-site service is generally positive, while reservation management is a major negative.
Location
8.4
Mentioned as having close public access and secure room-card access to hotel areas; some reviews cite safety/noise issues in the lobby at night, so location is convenient but has nighttime disturbances.
Room Quality
3
Several guests noted dirty/stained areas, odors, non-working fixtures (light switch), and generally outdated/unclean room elements (stove area, bathroom, refrigerator).
Amenities
4
Limited amenities reported: very few TV channels, no ice machine, occasional A/C failures; some guests did note cold air and basic comfort for short stays.
Value for Money
3
Frequent complaints about being charged without receiving rooms, deposits not returned, and cancellations for groups — poor perceived value despite some discounted/long-stay options.
Food and Beverage
5.1
Not mentioned in reviews; assigned the target overall rating (standard quality for this hotel tier).
Overall Experience
6.7
Overall mixed: some satisfied short stays (clean bed and cold A/C reported), and helpful on-site staff, but many guests experienced cancellations, overbooking, noise, and cleanliness problems that negatively impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Suites with Full Kitchen
Experience comfort and convenience at Extended Stay America Select Suites in Jollyville. Each suite features a full kitchen equipped with a microwave and refrigerator, perfect for longer stays.

Convenient Amenities
Enjoy complimentary WiFi access, free parking, and a 24-hour front desk for all your needs. Take advantage of the meeting facilities, dry cleaning services, and laundry facilities to make your stay stress-free.

Prime Location
Situated just 30 km from Austin-Bergstrom International Airport, our hotel offers easy access to the airport and other attractions in Austin. Book your stay now for a memorable experience at Extended Stay America Select Suites - Austin - Northwest.

Important information:

Guests must be 18 or older to check in.

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

5.1
Based on 131 reviews
Cleanliness: 2
Service: 8.6
Location: 8.4
Room Quality: 3
Amenities: 4
Value for Money: 3
Food and Beverage: 5.1
Overall Experience: 6.7
M
Matthew • couple • us
6
2026-11-07 • via Nuitee
J
Justin • solo_traveller • us
10
Pros:

Clean room, very friendly, tons of stuff within walking distance

2026-11-06 • via Nuitee
D
Dmitri • solo_traveller • us
3
Run for your life!
Pros:

Run down building, run down facilities inside, poor cleanliness of floors and counter tops, bed was clean and relatively comfortable.

Cons:

Dirty, very bad front office with limited staff after hours.

2026-11-01 • via Nuitee
M
Megan • family_with_children • us
3
Chose to not stay due to how property was maintained
Cons:

Dirty, door wasn’t secure

2026-11-01 • via Nuitee
C
Christopher • couple • us
3
2026-10-24 • via Nuitee
E
emma • couple • us
6
Pros:

That it was close to the public that it need a roomcard to access the hotel part

Cons:

That there was many pple in drugs at night time in the lobby. Alot on noises pple yelling . Dogs barking all through at the nigth pple set the fire alarm constantly.

2026-10-22 • via Nuitee
N
Nestor • couple • us
5
Cons:

room was not clean and smell , floors were dirty.

2026-10-20 • via Nuitee
D
Darius • family_with_children • us
10
Pros:

Front desk staff were so good to us

2026-10-17 • via Nuitee
R
Robaina • solo_traveller • us
7
2026-10-17 • via Nuitee
D
Diamond • solo_traveller • us
10
2026-10-15 • via Nuitee
D
Diamond • solo_traveller • us
10
2026-10-15 • via Nuitee
K
Kimberli • couple • us
1
2026-10-08 • via Nuitee
A
Ann • solo_traveller • us
1
Called me and cancelled my reservation
Cons:

My Air conditioner was out and I needed a place to stay .
Well, I didn't actually get to stay there. About 20 minutes after I booked, they called and said they didn't have any rooms available. Then, I booked a Woodspring a few miles away and they were half empty. And it was a great stay.

2026-10-08 • via Nuitee
M
Murphy • solo_traveller • us
10
2026-09-18 • via Nuitee
D
Diamond • solo_traveller • us
7
Pleasant
Pros:

Friendly customer service. Will work with rates and other discounts if you stay longer.

Cons:

The room was dirty and didn’t have ran out certain items that are a necessity in a room.

2026-09-17 • via Nuitee
T
Tori • solo_traveller • us
10
2026-09-11 • via Nuitee
P
Paula • solo_traveller • us
1
Theives
Pros:

Nothing. They took my money and didn't give me a room

Cons:

They overbooked

2026-09-10 • via Nuitee
W
Walls • solo_traveller • us
10
2026-09-09 • via Nuitee
W
Walls • solo_traveller • us
10
2026-09-09 • via Nuitee
J
jesus • solo_traveller • us
5
2026-09-08 • via Nuitee