WoodSpring Suites Austin Northwest

The staff were awful and rude, there were no clean available rooms by 3pm check in time for my reservation, and when one WAS finally available, it had never been cleaned whatsoever. We were never given any explanation or reasoning behind why no rooms had been clean and ready for our reservation, and why we had to wait so long to get a room and then only get a room that hadn't even been cleaned after the last guest yet. They offered no apology nor did they offer a different room that was cleaned.

There was no cable TV in my room. No local channels.

Rente 2 cuartos. Y cuando llegue solo había uno disponible. Y no pudimos descansar bien. 😏

We nvr stayed they switched their system so you had to have a major bank that would take 100 deposits off regardless of booking 3rd parties The lady also had a on break sign

Staff was rude!! I was locked out and couldn’t get in due too staff rushing to redo the key! As I waited for someone to help me at the desk the staff were outside talking instead of doing their job!!!!

The alarm clock in the room was not functional.
I left a handwritten note with my room number and asked the night clerk for a wake-up call, but I received no call.
Furthermore, I waited about 15 minutes for the night attendant, who finally passed by. She pointed to her belly, indicating she was walking around to get her steps in. Others also had been waiting for her but left as their patience was shorter than mine. Nonetheless she verbally stated she would give me a wake up call.....

Unprofessionalism regarding front desk staff, paying that kind of money and still being charged for clean, towels, bedding etc, no housekeeping daily...

I booked a month in advance for a 13 night stay. It was already charged to my card and paid for couple days before arriving. When I got there tap 11PM the one empty room in the entire property has not been cleaned at all. No towels, no shower curtain, hair in the bathtub, powered stuff on the floor, same linens as the previous guest used. I checked in anyway, slept in my car that night.
Got moved to a different room next day as they quickly cleaned one, but they charge for additional towels, I couldn't connect to the really bad wifi for 3 days, and then I had a friend kill himself so had to leave early under emergency circumstances and the hotel manager yelled at me on the phone while I was only trying to check out with the front desk clerk, who called her because she couldn't check me out and I asked for a refund due to leaving 4 days early.
Overall very bad property, management, service, and area. People drinking in the parking lot every evening.

DO NOT BOOK HERE

The room was dirty, there were left overs in the fridge, bed sheets were dirty, pillow sheets as well, towel were smelling bad, etc. we moved out in less than an hour