WoodSpring Suites Austin Northwest

Hotels
•
WoodSpring
7 (216 reviews)
13689 Research Boulevard , Austin , us
+1 512-506-8270

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Poor service at times
Insufficient amenities

Categories

Cleanliness
4.75
The reviews mention dirty rooms and unclean conditions, indicating significant issues with cleanliness.
Service
8.75
Despite some negative experiences, several reviews mention friendly and accommodating staff, suggesting a generally positive sentiment.
Location
8.75
Many reviews highlight a good location with access to restaurants and conveniences, leading to a positive sentiment.
Room Quality
5.75
Multiple reviews indicate problems with room quality, including dirty linens and issues that affected comfort.
Amenities
6.75
The lack of certain amenities and complaints about the facility suggest below-average sentiment regarding amenities.
Value for Money
7.75
Some reviews imply that expectations matched price, but dissatisfaction with various elements still affects overall value perception.
Food and Beverage
5.75
Lack of complimentary breakfast and kitchen ware, as noted in reviews, contributes to a below-average assessment of food and beverage.
Overall Experience
7.75
Despite significant complaints, some positive aspects exist, leading to a balanced overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:29

Property Description

Modern Suites with Full Kitchen
Experience comfort and convenience at Extended Stay America Select Suites in Jollyville. Each suite features a full kitchen equipped with a microwave and refrigerator, perfect for longer stays.

Convenient Amenities
Enjoy complimentary WiFi access, free parking, and a 24-hour front desk for all your needs. Take advantage of the meeting facilities, dry cleaning services, and laundry facilities to make your stay stress-free.

Prime Location
Situated just 30 km from Austin-Bergstrom International Airport, our hotel offers easy access to the airport and other attractions in Austin. Book your stay now for a memorable experience at Extended Stay America Select Suites - Austin - Northwest.

Important information:

Guests must be 18 or older to check in.

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

7
Based on 216 reviews
Cleanliness: 4.75
Service: 8.75
Location: 8.75
Room Quality: 5.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 5.75
Overall Experience: 7.75
E
Este • couple • us
10
2026-09-03 • via Nuitee
K
Khenya • couple • us
1
Confirmed with the hotel prior to reservation that they had capacity. As soon as confirmed, I called the hotel to confir
Pros:

Confirmed with the hotel prior to reservation that they had capacity. As soon as confirmed, I called the hotel to confirm the reservation and the representative said they do not have room so I was never able to stay at this hotel. Booking.com has not refunded my money but claim they have spoken to the property. When I spoke to the property they said they haven’t received anything from booking.com. I’m tired of the miscommunication and “the run around”.

Cons:

Confirmed with the hotel prior to reservation that they had capacity. As soon as confirmed, I called the hotel to confirm the reservation and the representative said they do not have room so I was never able to stay at this hotel. Booking.com has not refunded my money but claim they have spoken to the property. When I spoke to the property they said they haven’t received anything from booking.com. I’m tired of the miscommunication and “the run around”.

2026-08-25 • via Nuitee
J
Johnson • couple • us
7
Cons:

I never got my $200 deposit back

2026-08-21 • via Nuitee
E
Emily • solo_traveller • us
7
Pros:

Clean rooms, comfortable bed and air blew cold. Satisfied for a night over

2026-08-17 • via Nuitee
X
Xelyl • solo_traveller • us
1
2026-08-15 • via Nuitee
M
Margaret • extended_group • us
1
Cons:

Very unprofessional cancelled our booking at 5pm when we had booked a week ahead of time causing us to find alternate rooms for a group of 17.

2026-08-10 • via Nuitee
Y
Yoleta • solo_traveller • us
1
2026-08-10 • via Nuitee
W
Wilkerson • solo_traveller • us
10
2026-08-05 • via Nuitee
X
Xelyl • solo_traveller • us
8
2026-08-04 • via Nuitee
L
Leija • solo_traveller • us
5
2026-08-03 • via Nuitee
R
Ryan • family_with_children • us
1
2026-08-03 • via Nuitee
M
Melissa • couple • us
1
I booked a room online and it turns out that when I arrived to check in there was no one at the window and they had a si
2026-08-03 • via Nuitee
C
Creandria • solo_traveller • us
8
2026-08-02 • via Nuitee
S
Samuel • couple • us
8
2026-07-10 • via Nuitee
A
Austin • extended_group • us
7
If room was clean, it would of been great
Pros:

Bathroom and refrigerator was dirty

Cons:

Unclean

2026-07-06 • via Nuitee
E
Eluterio • solo_traveller • us
10
2026-06-13 • via Nuitee
J
Jim • solo_traveller • us
10
2026-05-03 • via Nuitee
C
Claudia • couple • us
9
2026-04-20 • via Nuitee
K
Kingsley • solo_traveller • us
2
2026-04-20 • via Nuitee
D
Douglas • family_with_children • us
1
Awful, if this is representative of Woodsprings as a whole they are in big trouble.
Pros:

Nothing, didn't end up staying there and cancelling my reservation.

Cons:

The staff were awful and rude, there were no clean available rooms by 3pm check in time for my reservation, and when one WAS finally available, it had never been cleaned whatsoever. We were never given any explanation or reasoning behind why no rooms had been clean and ready for our reservation, and why we had to wait so long to get a room and then only get a room that hadn't even been cleaned after the last guest yet. They offered no apology nor did they offer a different room that was cleaned.

2026-04-20 • via Nuitee