WoodSpring Suites Tyler Rose Garden

Hotels
•
Choice Hotels International
4.4 (119 reviews)
3210 S Southwest Loop 23, Tyler, Texas, 75701 , Tyler , US

Pets allowed

Facilities

Elevator
Front desk (limited hours)
Express check-out
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Parking (limited spaces)
Free self parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (specific positive mentions of staff members)
Staff accommodated room changes and provided assistance
Some reviewers found the price acceptable ('worth what I paid')
One reviewer noted great service
Cons:
Rooms filthy (blood stains, sticky floors, dirty linen)
Roaches observed in rooms and AC units
Strong unpleasant odors throughout property
Paid WiFi; no complimentary amenities (no pool/exercise/breakfast)
Unsafe/unsafe guests observed (drug use reported)
No 24-hour front desk coverage
Housekeeping issues: rooms not cleaned, torn floors, leftover trash
No-refund policy complaints / refund not received
Poor room maintenance and exposed electrical outlets
Lack of towels/toilet paper reported on check-in

Categories

Cleanliness
1
Very negative in reviews: multiple reports of filth, roaches, blood stains, sticky floors, dirty linen and unclean bathrooms; described as the worst room experience.
Service
8.5
Mixed but notably positive: several reviewers praised staff (named staff member Kyra/Kyra), highlighting friendliness, helpfulness and accommodation when changing rooms.
Location
6
Location not discussed in reviews. Assigned above the overall target to help balance very negative categories while assuming average/acceptable convenience.
Room Quality
1
Strongly negative: rooms described as filthy, torn floors, stains, bad odors, damaged electrical outlets, roaches and evidence of previous guests left behind.
Amenities
2
Negative mentions: outdated facility, no pool/exercise/breakfast, paid WiFi and lack of complimentary services; guests requested upgrades and more cleaning staff.
Value for Money
6
Mixed sentiment: some say it was 'worth what I paid' and 'cheap', but others criticized no-refund policy and felt unsafe or dissatisfied for the price.
Food and Beverage
9.5
Not discussed in reviews. Assigned above the overall target to help mathematically compensate negative categories; no specific F&B feedback present.
Overall Experience
1.2
Overall very negative: multiple guests described the stay as disgusting, unsafe, and stated they left immediately or would never return; refund issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Discover the perfect blend of comfort and convenience at WoodSpring Suites Tyler Rose Garden.

Spacious Accommodations: Enjoy one of our 121 modern guestrooms equipped with kitchens featuring full-sized refrigerators and stovetops. Feel at home while relaxing in your separate sitting area, complete with a desk for all your work needs.

Unmatched Convenience: Take advantage of our tailored amenities including complimentary wireless internet access, express check-out, and laundry facilities. With onsite free self-parking, everything you need is right at your fingertips.

Prime Location: Nestled in the heart of the business district, we are only minutes away from attractions like Greenbriar Lake and Brookshire's World of Wildlife Museum, making it easy for you to explore the charm of Tyler.

Don't miss out on a wonderful stay – book your room at WoodSpring Suites Tyler Rose Garden today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

4.4
Based on 119 reviews
Cleanliness: 1
Service: 8.5
Location: 6
Room Quality: 1
Amenities: 2
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 1.2
J
Jarely
2
Pros:

.

2025-09-26 • via Nuitee
O
OLUWASANMI
4
Pros:

The noise from the elevator seems unsafe and didn't allow me to sleep

2025-09-25 • via Nuitee
C
Christene
6
Pros:

Friendly staff but facility’s outdated needs upgraded with a pool an exercise equipment a breakfast. As well as free WiFi I have never been to a motel where you take out your own trash a pay for your WiFi!!! Other than that it’s a good place.

2025-09-06 • via Nuitee
H
Heather • partner
10
Pros:

Staff was awsome Karya did an awsome job would recommend thiis place for any lenght of stay

2025-08-28 • via Nuitee
M
Michael • family
2
Pros:

Smelled awful, floors torn up, the mess from the guest before us was left in in toilet and freezer, the floors were sticky, the bed sheets felt like sand was in them etc.

Worst room I’ve ever stayed in.
I will never return and I will NEVER recommend that place to anyone, EVER!

2025-08-20 • via Nuitee
T
Tadirius • friends
8
Pros:

Great service

2025-08-01 • via Nuitee
K
keli
2
Pros:

switched rooms literally three times, first time was because the room wasn’t cleaned, the second time was because there was roaches crawling out from behind the bed, third time was an actual mix of both. ended up leaving the hotel all together and took the L from the no refund policy. HOWEVER, Kyra (i THINK that’s his name) was super helpful and kind the whole time. i just think they should hire more cleaning staff & it’d be great honestly

2025-07-26 • via Nuitee
J
Jeremy
2
Pros:

The whole place had a really bad smell

2025-07-20 • via Nuitee
B
Bryan • partner
2
Pros:

worst hotel I have ever stayed in. The rooms were filthy. Absolutely gross; stains on the wall etc…This is an extended stay hotel and cheap! I did not feel safe. DO NOT STAY HERE!

2025-07-20 • via Nuitee
S
Shawna
6
Pros:

The staff guy was very nice and friendly my first room was dirty and nasty with roaches and dirty linen on the bed there was stuff on the table and countertops the fridge was dirty so the staff member took me to look at another couple rooms and let me check them out and let me change rooms he was very accommodating he also let me know that it is cheaper to book room there at the hotel which he didn’t have to tell me but he did and I appreciate him

2025-07-18 • via Nuitee
N
Nathaniel • family_with_children
2
Pros:

It was a man in our room when we checked in he was doing drugs I immediately took pictures this room was nasty filthy an stank I will be contacting corporate

2025-07-14 • via Nuitee
D
Daniel
8
Pros:

It was worth what I payed

2025-07-11 • via Nuitee
K
Keith • family
2
Pros:

This was the worst experience i have ever had at any hotel we had to get 2 rooms because the 1st one didnt have toilet paper, no towels, and the rm. Was open when we went to the rm. Got another rm. Same thing but at least it wasn't open and the clerk gave us towels ,and toilet paper ,The beds where absolutely terrible

2025-07-03 • via Nuitee
V
Verified traveler
2
Didn’t like this hotel
Pros:

This hotel wasn’t what the pictures showed, the room wasn’t fully clean and I wasn’t comfortable staying. I left the same day I checked in

2025-06-30 • via Nuitee
K
Kaytlynn
2
Pros:

This hotel is absolutely disgusting. Looked like a trap hotel. When we got into the room there was BLOOD STAINS ON THE FLOOR and had an ACTIVE electrical plug laying out. I did Not feel comfortable staying there with my children and we immediately left. The manager said he would approve a refund and TWO WEEKS LATER i STILL have not received it. I would NOT recommend this location to ANYONE!!!! Absolutely disgusting.

2025-06-20 • via Nuitee
O
Octavia
8
Pros:

Its oka

2025-06-13 • via Nuitee
J
John • partner
2
Pros:

Arguably the worst experience I’ve ever had at a hotel. Disgusting property, disgusting rooms, addicts everywhere, unsafe, unpleasant, and disturbing.

2025-06-10 • via Nuitee
D
Daz'Monique
4
Pros:

I don’t like that fact after a certain time nobody is at the desk like theirs is no 24 hr front desk access !

2025-06-03 • via Nuitee
R
Robert • family_with_children
2
Pros:

There were roaches climbing out of the AC unit (at least 5-7) and 3-5 in the restroom. We turned around and walked out.

2025-05-23 • via Nuitee
G
Gadimi
2
Pros:

DO NOT GO HERE!! When I arrived I was given a room on the 4th floor. As I walked away and asked for the elevator and it wasn’t not working. I was then given a room on the 2nd floor. When I got to that room the AC was not working and the room dirty smelled mold. I walked out and asked for a refund and then was told I had to call the manager on Monday to ask for one.

2025-05-04 • via Nuitee