Extended Stay America Select Suites - Phoenix - West

Quite, the view

Si, pero no había shampoo en las habitaciones y se veían un poco sucias .

Stayed in room 420 for one night. The room is infested with cockroaches! My shoes were sticking to the floor because it was dirty. The walls were dirty. The room smells like someone cooked fish in it. The AC unit was disgustingly dirty. This room has not had a proper cleaning in a VERY LONG TIME. This hotel needs a DEEP CLEANING AND PEST CONTROL IMMEDIATELY!! There are homeless people in the parking lot. Staff was nice. I informed housekeeping and the front desk upon checkout of the cockroaches, hopefully they do something about it since it's a health hazard. I would NOT stay here again even of I was paid for it.

THE SYSTEM WAS DOWN AND WE COULD NOT GET OUR ROOMS. AT THAT TIME WE HAD TO FIND ANOTHER PLACE TO STAY

JC

Roaches, dead and alive. The whole floor had a smell

Room 133 was discussing!! Roaches dirty bathroom bugs on floor walls covered with hands prints

They gave us a absolutely dirty nasty room it wasn't even clean there was food, trash the bed wasn't even made the blankets where on the floor it was all around nasty.i walked right out and asked for a refund..

Wasn’t even allowed to stay. Tried to check in just after midnight, sign in lobby area to call number to check in. Called and they said check in is closed and I had to contact who I booked though. Lied on the phone saying my booking provider (Hotels.com) was legally required to provide me a place to stay tonight. Tried to contact hotels.com and the agent said that was an obvious lie, they contacted the hotel and he admitted to me through the chat that this is the worst property he has interacted with. Forced to get something more expensive last minute. Agent tried to get me a refund but hotel refused several times. Only got a refund because I sent an email to Hotels.com legal which meant they’re out of that money and not the hotel. Total scammers.

the front desk staff including hotel manager behaved like children, extremely hostile, agressive, unprofeasional, rude and highly disreapectful. And without just cause, they kicked me out of the room i had paid for by a dv survivors emergency services organization with a remaining night stay they stole from me. all this despite knowing I was relocated due to dv and kicking me out without an immediate refund of the remaining night stay, the hotel front desk staff put my life at risk of significant danger. I am appalled at the horrendous behaviors of the staff at this hotel and they should feel ashamed of how they acted and the harm they caused another human life! period thanks

Good

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the rooms are full of roaches and they will lie like somebody came to spray. they only clean the rooms once every 2 weeks. hallways and elevators extremely dirty. internet extremely slow. they charge for new linen even though they dont clean the rooms your whole visit. sheets had stains when i first got here. its not clean at all i would not recommend. needs to be torn down and remodeled

I do apologize for the 1⭐, but I never had the opportunity the stay at an Extended Stay.
So, I know nothing about the facility, staff, room, or stay. I tried booking the room for a couple nights but for whatever reason it wasn't going through, so I thought that was the end of it until a day or two later when I was billed. I was super confused, because I never received confirmation or anything. Just a page that went blank while I was trying to book, then being charged.
So, yeah.... definitely not happy about being billed for somewhere I never stayed. Horrible!

The staff was great and helpful my only complain about this hotel is that the room was old you can tell by hot the bath tub looks, the bed was no comfortable and small, and there was no TV in the room. I have stayed at better looking Extended Stay's. This one was run down.

Amazing