Extended Stay America Select Suites - Akron - South

The cockroaches, ive been trying to get a refund for 2 days. I only stayed 30 minutes.

Everything there was a nightmare. You need to find new management.

I have no complaints

I think this place could really use a thorough going-over by pest control, as well as just general cleanliness for the rooms. My final tally of roaches was 28 that I took out in just a three day stay. The floors and walls had a strange oily residue on them, and one of my towels had brown stains on them. No one replaced any of the linens or towels over a three-day period. My shower also didn't drain, and so the water was up to my ankles after just a few seconds. My microwave turned on, but would not heat anything, and the Wi-Fi is only decent if you pay up for the upgraded version.

It was a dirty mask in the corner of the shelves on the wall and it was a dead fly or bug on the wall. The bed was broken and not comfortable. Its not secure. They keep outside doors open. Poor lighting in room. Water pressure was bad, it was like two streams. It smelt like smoke everywhere and the AC made it worse. The staff was rude. We didnt stay the second night and was told we'd get a refund. The guy lied and I never got a refund, so I called to check on refund and he said I'd only get 10 dollars. I said unacceptable and then he got very defensive saying the call was being recorded which I said that's fine because you are being recorded being rude. He said he was going to ban me from staying at any extended stays then hung up on me( why would I want to stay there after my experience there anyways??). Also at check in, they scammed the guy in front of me. They told him he'd get a refund because he left early as well but once he left the building, the two workers were talking to each other and said "he's not getting a refund, I just pointed to random numbers on his bill". In hindsight I probably shouldn't have even checked it.

Front desk staff was rude and unprofessional

Dirty sheets and walls. I had been in the car traveling and needed to use the restroom. The worker didn't come to the desk for 15 minutes the when I asked if they had a restroom the worker said no public restrooms. I had to wait another 10 minutes for him to swipe my key card and program it. While waiting to use the restroom the whole time. They never kept the front entrance doors locked and uou could come and go as you pleased, meaning anyone could walk in and out. The noise from the highway was deafening and I couldn't sleep as well as dogs constantly barking. It was awful.

Everything

Nothing

Place smelled like cat urine and bad decisions. Beds felt like sleeping on wire mesh. Checked in and out in an hour.

Bugs

Clenliness