Bridge Bay Lodge at Shasta Lake

We were there for a friend’s wedding, come to find out. You have no TV service in any of the rooms that should’ve been stated at check-in.
And when I tried to call the office, you can’t call the office from the room phones. We won’t be staying there again, but the lake is beautiful.

Perfect location

Great location to enjoy Lake Shasta.

Huff’s Restaurant was outstanding!
Beds were quite comfortable
Televisions did not work and floors in the rooms were really dirty

Really really appreciate the sole feature that they allow your dog to stay in the air conditioned room whilst you enjoy the 100 degree weather on the lake. Will def be returning. Thank you thank you.

Everything was perfect.
The only complaint I have is the lamp shades are filthy and cracked up.

The room was dirty complained 3 different times that the room was dirty but nobody came to clean the 5 days we were stuck there we had no car came with family that was out on houseboat the TV was broken and nobody came to fix it at all my handicapped husband was stuck in the room with no TV for the whole time with nothing to do or watch and we paid a lot of money and nobody cared at all

PHONE SERVICES DISCONNECTED, NO ROOM SERVICES, NO FRIGE, OR MICROWAVE, OVERALL STAY IS A BASIC-OKAY, ROOM IS GOOD/CLEAN. FOR A ONE NIGHT SLEEP IS OKAY - MYSELF BEING MULTIPLE DAY I WOULD GET A BIGGER ROOM.

the room was run down, noisy and of ill repair

It was not fancy but functional and one of the cleanest rooms!

the location for enjoing the lake is perfect!

Worse than a motel 6 and twice as expensive. Room outdated, room was dirty, tv didn’t work, limited access to lake. Do not stay here, go anywhere else.

Check in was smooth, restaurant was great. Actual rooms are functional but could do with some updates

The room was nice and clean.
The floor above me creaked and cracked very loud. Hard to sleep.
Alot of walking up there late into the night.

Older property but in good condition and friendly staff.

It was a nice quiet hotel. Close to get to the boats but the shower is the absolute worst I’ve ever had. Anywhere ever. Would not recommend just for that.

No hot water in the unit TV was broken and Wi-Fi didn’t work.

Not so good. We ended up leaving

No tv or internet. When we asked about it, we were told that if we didn't like it we could just leave. We were told they would refund us only because we pre paid.

Power went out for almost 24 hours. All calls to customer service guest info and store did not work or they didn't answer. We had a parking pass and they would constantly give us the 3rd degree to get back into our lodge. ThThe Huss restaurant in the resort. (We picked up food and took to our room) one mal surf and turf did not half the prawns and or mash potatoes we were given no silverware charged full price. We called them they said they were out of prawns did not offer us refund and said they would bring silver ware to room NEVER SHOWED UP.!! Room was dirty and needs upgrading.
The next night we checked out and went to a different hotel they said they would refund 1 night have not received it yet.