WoodSpring Suites Denton

the staff was rude can I get towels and then when I went to state for another week they canceled my reservation

The pillows and bathroom had mold and dark spots. One mattress cover also had mold. When i asked to change my room, i was told ths hotel was full

Yes

Dirty, roach infested

I stayed one night and it was the worst night of my life! There was only one light in my room that worked then someone came into my room after 1:00am! With a key!!! They double booked my room. It was scary and my couldn’t sleep. The person working assured the hotels.com that the GM would return my money! THEY DID NOT!!!! I slept 2 hours. I am disgusted with the GM at Woodspring!! Do not stay there!!!!

Waiting 10 minutes for the front desk to attend us. And room was not ready even though we arrived 2 hours after check in time. Also we were in the room less than 30 mins before seeing 2 roaches.

Typical of low-priced rooms - lots of folks wandering around smoking and chattering and getting high. But it was clean and affordable and didn’t feel unsafe or anything.

This hotel is an absolute scam, and I’m furious about their shady practices! I booked a room through what I later realized was a fraudulent third-party site. As soon as I noticed the issue—literally within 10 minutes of the booking—I contacted the hotel directly to cancel and request a refund. Despite explaining the situation and providing proof of the scam, they flat-out refused to refund me, claiming their “policy” doesn’t allow cancellations, even for fraudulent bookings!

"Roach Haven" - Scheduled for 3 nights at Woodspring-Denton. Saw a roach day one & reported it to front desk (clerk said she'd tell the manager). I asked if they had any spray and was told no. This didn't seem logical to me if you know, you have roaches. A few more roaches began to show themselves. Day two, spoke to the mgr that morning to confirm the incident at which time he logged it in a book and indicated pest control would be out that day. I asked a different clerk for some insect spray ... she gave me a can of spray (hmmm ... very odd since I was told they didn't have any the day before). I sprayed the room. Pest control didn't make it out until the next morning at 8:20. They sprayed and the roach fest(ival) was on ... as the insecticide drove more of them out of hiding. This made for an edgy time ... the pinnacle of which was when a roach crawled on one of us that night as we were sleeping. Shaking my head. Throwing up my hands.

Roaches in the room I had, which made it hard to try and sleep when it stormed the rain was pouring through the window into the AC unit dogs shouldn’t be allowed due to the excessive barking and dog hair pushed into the corners of room…. And someone knocking on the door in the middle of the morning is very unnecessary especially when you’re sleeping that pissed me off!!!! Outdated everything, only thing that was decent and clean was the laundry room…. The mattress was horrible I woke up with bad back pain…… There’s your review

Great value

Just a lot of people that live there. It gives off crack house

Bad service

Very dirty rooms would not recommend

My experience at WoodSpring Suites was very disappointing. The manager displayed a poor attitude and was dismissive when I raised concerns, which set a negative tone for the stay. Staff also knocked on my door and woke me up without reason, which was disruptive and unprofessional. The bed was extremely hard and uncomfortable, making it difficult to get proper rest. Guests frequently smoke right in front of the entrance, forcing you to walk through clouds of smoke just to get inside the building, which is unpleasant and unhealthy. On top of this, the room was not thoroughly cleaned, and the overall environment did not feel welcoming. For the price, the level of service and comfort fell far below expectations. I cannot recommend this hotel and will not be staying again.

Never stay

The staff was polite. The manager/owner was professional and extremely helpful. Good guy. Room was clean and bigger than we expected. On-site actual laundromat, app controlled.

Very clean and outstanding service, lady on the front desk was the best n the housekeepers were super nice

Good

Just awesome!